Best Hotels near Cascades Gateway City Park, Salem

Beautiful property, friendly staff, and nice amenities. Our room was spacious, clean, and comfortable. The onsite restaurants offered fabulous food and the perfect kids menu. The kitchen staff perfectly handled my son's peanut allergy- I felt very confident that he would be safe. We enjoyed Happy Hour in the Fireside Lounge. The Moonstone Spa was also very comfortable and the services were excellent. We found the location of the resort to be remote enough to be quiet and restful but conveniently located within a short distance of the other things we wanted to do. I felt very comfortable with their covid protocols. We hope to return during warmer weather.

We had one reservation for 2 days using points in a 2 bed room and consecutively paid for a second reservation of 3 days in a 1 bed room. Both rooms were spacious. Hotel staff were extremely friendly and breakfast was consistently well stocked. The pool was very clean and empty. The only issue was that we saw bugs in both rooms and the hallway. The first room had a large bug in the bathroom and it went behind the mirror. When it surfaced again, my daughter screamed. We told the manager who was extremely apologetic. An employee who overheard us talking asked if it was a spider or “potato” bug. I said I thought it was a potato bug as it was large and round. They commented that the heat (close to 90F) was the likely cause. In the second room (a few doors down from the first) the bug was above the bed. This was unnerving and we all had trouble sleeping. Again, other than bugs in both rooms, the hotel was great. One additional note, the parking lot entrance is shared with the only In N Out Burger in Oregon. The drive through is always crowded and occasionally very loud cars can be heard from the 4th floor. The area is fantastic with lots of food options and a Target (with curbside) less than a 2000 ft from the hotel.

Because we have BW points, we chose to stay in Dallas and made the short drive to Monmouth to see Thornetta Davis in concert at Western Oregon University rather than stay at an independent in Monmouth. It proved to be a good choice. Lance and Mariah arranged for an early check-in for us which allowed us to have an early dinner in Monmouth prior to the concert. The drive from Dallas to Monmouth is short and quick, so being a few miles away was not an issue. Although not a new hotel, it was a genuinely pleasant stay. The rooms are clean, comfortable, spacious, and the staff are courteous and helpful. We'll stay again when next we're in need of a hotel in that region - there were no negative issues connected with the hotel or its employees. Kudos to the staff.

Good Points: I was really impressed with the quality of the room for the price on this location. I ended up having to book this room for a large group last minute due to my VRBO cancelling on me. Not only was the price much better, but this hotel has a nice indoor pool and hot tub. Both were SUPER clean! I am a bit of a clean freak so that was great. The hot tub is large and roomy so even with other people in it I didn't feel crowded. The hotel itself is nice and more modern and everything was clean. The room was spacious, clean, nicely decorated, and the beds very comfortable with good pillows and the air conditioner worked great. I was also able to get an early check in, which was great. The breakfast was good with the waffles that my kids loved and hot eggs and sausage which I enjoyed because I have to eat gluten free. This hotel is right next to an on/off ramp in Salem so very easy to access which I loved! But it was the front desk staff that really shine! The lady who booked me (I called the hotel direct and did not use an online booking site) was so sweet and friendly and I met her again when we checked in. She was really great and remembered me and asked about my kids who had just graduated. We were there for a trip as a present for graduating high school. I was super impressed with her! The other staff who were front desk were also really friendly and helpful. I am planning on staying here again in the future! The Not so Good: For some reason my room window didn't have full curtains so at night with the lights on anyone could see in, which for me was weird and uncomfortable. I think I watched too many Scream movies as a teenager! Second the tv remote in the room didn't work. It turned the tv on but wouldn't switch the channels. Not a big deal, I could have called front desk and gotten a working one in seconds I'm sure, but I was too tired and just streamed on my laptop as I don't really like tv anyways. FYI: I've worked both Front Desk and Housekeeping in the past and am always impressed with great service, especially in this economy! I know how hard both jobs are! Tip your housekeeper's people! They clean up the most horrific nasty stuff for you every day!

The environment is very good and the location is good.