Derek N
October 16, 2024
Been going to Salou for over 20 years, but 1st time here. 1st impressions were truly terrible. Arrived 11.30 pm to be told my reservation had been cancelled. I had booked direct and paid in full when i booked. I had all documents confirming this and there was even an email on the system with guy at desk confirming payment had been rec'd in full. He would not budge saying all he could do is take a further payment for 1st night then manager would look into it in the morning. He even had the hard neck to ask if i wanted to add breakfast on????? So 1st night we couldn't' even unpack. 1st thing manger Ingrid thankfully sorted everything efficiently and professionally. From there in we had a great holiday. Plenty of choices in the restaurant. Bar staff worked so hard as did the entertainment team. We took part in archery, riffle and pistol shooting, table tennis, darts etc. Rooms were spacious and clean. Was great having the spare room. Shower very powerful. Fine location for bars, shops and beach. There was a very warm feel to the place. Would return again.