Ona Suites Salou

Ubicación del edificio perfecta (ona suites 2 - C. Berlín). A 1 minuto del paseo marítimo y la playa. El apartamento cuando abrimos la puerta le hubiéramos puesto 5 estrellas, pero con el paso de los días no fue así. La calle es muy muy ruidosa, tanto de día como de noche, por la noche es imposible dormir del ruido, gente pasando constantemente, tráfico, camión de la basura... horrible! y al comentarlo en recepción parece que son totalmente conscientes del problema, pero no ponen ninguna solución como aislamiento en las ventanas o doble cristal. Luego hay otras pequeñas cosas como que en la ducha no hay presión de agua, los desagües hacen ruido todo el rato sin estar usando el agua, había hormigas en el apartamento, .... lo que el abrir la puerta eran 5* se convirtió en 3* y justitas. El recinto de la piscina correcto pero las hamacas son de pago. Por otro lado un 10 para Nathalie de recepción, una persona encantadora y siempre dispuesta a ayudar, al igual que el servicio de limpieza del apartamento.

Aparthotel very well located. Well equipped. The reception team speaks French and English very well in addition to Castilian. Flexible reservation dates. Change of sheets and towels twice during our 10 day stay with cleaning included. Nice swimming pool, and sea just a stone's throw away. The only downside is parking where it can be a little complicated without paying. But feasible even during the sea bream nest period

I thank Aya (little brunette, I hope I'm not mistaken) for her welcome on Saturday morning, her explanations, her tips!!! the residence is very clean! Surprise, the cleaning of our apartment was done 3 days after our arrival, the apartment is very well appointed, like at home..the swimming pool too..the residence is very well located with the sea 5 minutes' walk away and lots of shops nearby and the Portaventure park is 20 minutes' walk away!!! we had a very good stay (if possible put shelves in the clothes cupboard more accessible and practical when you have children)!!! We will come back without hesitation 👍👍👍👍

4th time I'm going back and the first times it was really great but this time, I'm just shocked by the situation. I received a notification from my bank indicating a purchase on my card (without being notified of course we use it in people's accounts, it's normal and logical, isn't it?) from the hotel! I stopped my card thinking it was a theft! Fortunately I have cash because I still have 3 weeks of vacation in Spain but someone else… I go there the day after the observation and he brings out “Extra people” supposedly with extra towels, sheets? I got 3 towels when I arrived and left with 3 towels when I left. Sheets ? Not changed because I had the same blood stain or ketchup before and after my arrival. No soap either even though I had more. My mother came to see me for a day and a half with her own towel and some shower gel that she left for me. So an extra €140 for deplorable cleaning and cleaning ladies who speak odiously about customers in Arabic (too bad for them, I am and I understand it.). In addition cleanliness: 0. In addition the toilets let in a HORRIBLE smell which prevented us from sleeping sometimes but as we liked our suite, we said nothing at all because we know it's the drought. But smelling the sewers in your hotel room with a child is not normal, but I have been too kind to people who use people's bank accounts WITHOUT WARNING. That’s what really shocks me. We register our credit cards with confidence but really be wary.