Hotels near Basalt Day Spa, Salt Lake City

The interior of the room is nice, the hot water is good and the temperature is suitable. The overall atmosphere of this hotel is businesslike, and the hospitality is verbal. Late check-out requires payment, but constructive suggestions are also given, saying that luggage can be stored for free. This hotel believes that the kitchen sink and microwave oven are added to the room, and the tableware is placed in the cabinet, even if it is a kitchen, this needs to be carefully identified by the sales platform. A real kitchen must have a gas stove or an electric stove, and the microwave oven cannot be counted as a real stove, so as to insist that there is a kitchen. When I checked in at night, I saw that there was no stove in my room, so I told the staff on duty that I booked a room with a kitchen and asked to change rooms, but she said that their standard king bed room never had a kitchen. Then there is a problem. They sell rooms with kitchens on the platform, but she said there is no kitchen. Is the staff on duty fooling me, or is the hotel fooling the agency platform, or they themselves think that such a room does not have a kitchen at all, which is very interesting. I need to thank the Ctrip staff who helped me at 12:00 am on October 7 (Salt Lake City time). They made me feel strongly supported in a foreign country. In short, this hotel is not very generous.

Specically booked a suite at this hotel for 3 nights to ensure that we had a view from an upper floor. Also website stated that dinners & breakfasts were available at the adjacent restaurant. After checking in we soon realised that the restaurant appeared to be closed. Upon asking at reception this was confirmed - so why had they not sent an email to warn of this situation?! When querying this with reception staff, one member in particular was very curt in her response. We had to search in very high temperatures to find suitable restaurants although the free light rail system did reduce the walking distance.

It is very convenient to go to the airport. There is a special shuttle bus from the hotel. If you are from the airport to the hotel, you can call the hotel on the 6th door of the T1 terminal and attach the contact information.

Property is located within walking distance from the TRAX train station. The outside was clean and hotel is easy to get to . The room was very roomy and clean with a big bathroom. Bed and pillows provided a great night of sleep. The real reason for my rating is the customer service which was outstanding. I was checked in by Madeleine who was very courteous and professional. She has a wonderful personality and answered all my questions. She recognized my Hilton Honors status and invited me to the hotel’s parent company’s birthday celebration they were having at the hotel. Just a joy to be greeted by her. I found that the shuttle bus drivers were equally helpful and friendly. Even though the property is a little dated, it was the customer service that really stood out and made my stay enjoyable…especially the friendly smile from Madeleine. Would definitely stay here again.

I won't stay here again. The person working the desk didn't seem to understand or listen to the answer to his questions, kept asking the same questions repeatedly; two servings of coffee in the room, one regular , one decaf. Room cleanliness: someone else's hair on bathroom floor. Difficult and expensive to leave truck in parking lot for the week we were gone, even though we were staying there on our return trip. Just frustrating overall experience.

This is a great place to stay. I’ve stayed here several times for a night at a time, when flying out the next day. They have an amazing Mongolian Beef rice bowl, great beds+pillows.. It’s clean, friendly, and best of all great service. Today I flew in in a snowstorm. The shuttle driver took me right to my car, so I wouldn’t have to drag my suitcase through the slush in the parking lot, then he put my suitcase in my trunk, AND brushed the snow off my car. Seriously? All my stays here have been great, but this one was above and beyond. It’s a gem, a well kept secret. Part of me didn’t want to write this because I don’t want it to be difficult to book in the future. My only suggestion is perhaps the desk attendant could give customers a map with their room marked. Sometimes finding the room is difficult due to the way it’s laid out. For me this is a minimal complaint and the rest of this establishment makes up for it!

I chose this motel because I had a very early flight out of SLC airport and my return flight a few days later was arriving very late. Since I live a couple hundred miles from the airport I booked a stay on both ends of my trip. My spouse and I are Best Western Rewards members and usually stay at Best Westerns when we travel; but for this trip, I was solo. Checking in, I was given a lot of grief because the reservation was made in my husband’s name (even tho I made the reservation). I even had the confirmation number. The front desk clerk finally agreed to let me stay after a lot of persuasion on my part. My husband and I have the last name, btw. When I returned and tried to check in a few days later, I was told I did not have a reservation. Once again, I did have a confirmation number and the name of the person who had made the reservation for me. The desk clerk told me my reservation had been cancelled by some person whose name I didn’t recognize . I’m clueless why they would let a stranger cancel someone else’s reservation. After a lot of argument the clerk finally agreed to get me a room. But of course it was $40 more than my original room. Even though the rooms were comfy and clean, you can bet I will never stay at this motel again. The clerks are rude and argumentative and have absolutely no desire to help you. The reason for 2 stars instead of 1 is because the room was decent.

I was recently in The Salt Lake City area. I flew there, rented a car and took a roadtrip in Utah, Idaho, Colorado and New Mexico. I stayed at this location on a Friday then a Sunday. I'm big on checking reviews and the reviews here were great. The price was higher than I'd like but the reviews were too good to pass it up. This hotel was great! It is well worth the price. The neighborhood is very nice and quiet. The first night I was without a car so I had to walk around to find a nearby grocery store, gas station and restaurants. I felt very safe walking around the area even after dark. The rooms had a regular curtain and a blackout curtain in the window. The blackout curtain worked very well. The breakfast was amazing! I would have been happy if I had paid for it but it is free of charge. The first morning it was scrambled eggs with ham and cheese, sausage links and hash browns. The second morning I was there it was more of a breakfast burrito kind of scrambled eggs, bacon (very fatty which is a huge plus for me!), and hash browns. One thing to know in advance is they have discontinued their shuttle service. This did not hurt my review at all but it is important to know before you arrive. The area is a bit of a public transportation dead zone. Not really. They exist. I got the feeling that North Salt Lake is close enough to Salt Lake City that they don't feel the need to offer much public transportation to that area but further north does have more options. This is important because I brought a cab from the airport the first night, and this might all be on me for not exploring all my cab options, but I felt bamboozled by the rates. This might be every taxi company there but I was charged over $8 per mile for that ride. It was a 9 mile distance from the airport so I'll let you do the math. So the following day when I went to pick up my rental car I took public transportation. It took a bus and the train to get me to the airport. For the price you couldn't beat it but I found it to be a bit too much. Of course that isn't the hotel's fault but the shuttle would have been a way to avoid all that. If I ever come back to Salt Lake City I would absolutely stay at this hotel. I love it and the surrounding neighborhood.

I would choose almost anywhere else. We had a dog so we paid the fee but the smell in our room was awful. When I asked the front desk if there were any other pet rooms available he told me they all smelled. Another worker standing nearby told me I couldn’t change rooms anyway because I’d already taken my dog into the room; even though we had only been there long enough to walk in, smell it and leave. The TV didn’t work so I tried calling the desk but the phone didn’t work either. They did have someone come and fix it fairly quickly. Airport shuttle driver made no effort to leave the drivers seat when we loaded up, even though it was dark, and I had a large suitcase, dog and my elderly mother in tow. We will pay the extra for something else next time.