FitzgeraldBob
May 15, 2022
The facility looked nice and the lobby was clean. I made reservations through Trip.com for check in May 12 and check out May 14 2022. We had a change in schedule, I contacted Trip.com and told him we wouldn't be arriving until Friday May 13 . I was put on hold, so the chande could be made. I was told everything was modified and received a new booking number. Got to the hotel Friday afternoon and was told the reservation was canceled because I didn't show up on Thursday May 12. The town was a small college town and it was graduation weekend and no rooms were available at the hotel or another hotels in the area. Luckily my son and his family were staying at a different hotel and we were able to stay in their room. The hotel did reimburse me for the cost of the room.