Courtyard Hotels in San Antonio

We enjoyed the stay. Our stay consisted of 3 nights. Unfortunately we stay during the Covid 19 pandemic. We did not get the complimentary breakfast. But this is a Great hotel. Bonus is the pool. Beautiful set up. My only complaint would be, we had to constantly ask for towels. Clean rooms. Decent size rooms. I would definitely recommend this hotel. For sure coming back.

I was very surprised to find that housekeeping did not come on a daily basis. Of course, I found this out once I returned to my room after being out all day and the room was exactly as I had left it. I called down to the front desk to see if housekeeping was still coming and at that point I was informed that they only service the room after we check out but that we were more than welcome to come to the front desk for fresh towels. I was surprised by this because Covid is over and I wish I had been told this when I was checking in. Other than the lack of housekeeping the room was fine and the lobby was lovely. It was nice that there was an opportunity to purchase breakfast in the lobby but when I ordered the avocado toast I was informed that they were out of avocados. Not a big deal but just another check in the negative column.

I drove myself to San Antonio and stayed at his house. The girl at the front desk was enthusiastic and patient with me despite my stuttering English. When I went downstairs and out the back door, I saw the Golden Waterfront Trail, which is built around a tributary of the river and integrates hotels, restaurants, shopping, and entertainment. On the comprehensive landscape trail, we first visited the ancient church that survived the ”Last Battle” for nearly 200 years. After dark, the trail gradually became lively. I found a favorite restaurant next to the trail and sat down. There were sightseeing boats and shuttle carriers on the river from time to time. Then there was a Marvel character parade on the river, and then I went to watch the light show in front of the church...

Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.

It is very convenient to go to the dental center. I live on the first floor and can open the door directly to the parking lot, which is very convenient. The hotel's sports facilities are also good, with a gym and swimming pool. The front desk service is also very good

The Marriott chain has always been a guarantee of service and quality. Highly recommended

Treat yourself to Texas-sized hospitality at the beautifully renovated Courtyard San Antonio Airport. Located on Broadway Street, our hotel is eight miles north of downtown San Antonio and four miles from Joint Base Fort Sam Houston; North Star Mall and the Alamo Quarry Market are close by, and we offer a free shuttle service to and from nearby San Antonio International Airport. After an eventful day, stretch out on the soft bedding in your modern hotel room while browsing the premium cable and movie options on your flat-panel TV. We also have suite options, so you can enjoy a little more space for your downtown visit. Take care of business tasks using our ergonomic workstations and free high-speed Wi-Fi. Visit our on-site restaurant, The Bistro, for delicious American dining and Starbucks® coffee, work up a sweat at our 24-hour fitness center or enjoy an invigorating swim in our outdoor pool. Whatever your reason for joining us, Courtyard San Antonio Airport is the perfect spot for your travels.

Relax at The Courtyard San Antonio Airport North Star Mall. Our modern hotel off Loop 410 offers everything you need to make your stay a success. Recharge in our rooms and suites with signature Marriott bedding, ergonomic workspaces, mini-fridges, and free WiFi. Satisfy your appetite at the Bistro, our on-site restaurant serving breakfast and dinner options, Starbucks coffee and evening cocktails. Maintain your active lifestyle at our fitness center or at the nearby trails at McAllister Park. Make a splash in our indoor pool. Our hotel places you near top destinations like North Star Mall, SeaWorld San Antonio, Six Flags Fiesta Texas, and the USAA McDermott building. Tickets to the award winning San Antonio Zoo available for purchase at front desk. Our location also makes us an ideal venue for your meeting or special occasion, with AV equipment provided in our event space. Whatever brings you to San Antonio, enjoy your stay at The Courtyard San Antonio Airport North Star Mall.

The rooms were clean and so nice and COOL when we walked in from our early flight. Haley at the front desk was full of smiles, helpful information and even her personal umbrella as we left in the pouring down rain and storm! Kay was at the front desk when we returned from the River Walk. She was a life saver bc we were so exhausted and just needed a quick bite to eat. She recommended a Door Dash and problem solved. Oscar was at the Front Desk overnight and helped with a noise problem upstairs that we so appreciated. There was also another day shift young lady at the desk with an adorable smile and long brown hair that took a picture of us but we dispatch her name. It was an overall excellent experience and we would definitely stay here again.