San Antonio Marriott Riverwalk

Reception was outstanding and the room was immaculate. The best thing about the trip was breakfast every morning. Great service provided by Mr. Felipe Martinez, friendly and provided us recommendations around town. Felipe, your the greatest!

This was an awesome hotel! We came in to see a concert at the Alamodome. It was extremely clean, the location is perfect, the food was fabulous, and the staff was beyond friendly! We couldn't speak more highly of Felipe and Jerry (executive chef). We wish they could travel with us wherever we go!

Nicole gave us a warm welcome and great guidance on our stay! It was needed after a 7-hour drive from Dallas as we arrived to see the Billy Joel / Sting concert at the Alamo Dome. We also enjoyed great appies & drinks in the Born & Raised bar and were taken wonderful care of even while the placed was packed!!

Our experience at this hotel is very positive. Everyone is friendly and helpful. A special shoutout to Eliza at the front desk. She was especially helpful with our requests! We had a complicated request and she handled it with professionalism and with a smile!

I met with a friend over drinks at the tributary during the Educause conference and had Otniel as a waiter. He was attentive, considerate, and had a great demeanor. Although the bartender did not have the ingredients to make the drink I requested, she put her foot in my maple old fashioned. I would highly recommend having Otniel as a waiter!

Friendly from the start, Great staff, clean, close to everything. Our server Alyssa was wonderful at the bar on both sides of the street. All the staff are helpful and willing to give directions and their opinion on places to explore.. This was a very good stay for us and I would stay again.

At the beginning the ck in associate very kind. Took care of everything that I requested Front desk person Eliza. Outstanding job. My me feel right at home. Room fantastic, clean river view. Great city view. Clean and great view. Over all pleased

I frequently travel for work and always stay with Marriott. This last stay has me questioning if that is best anymore. I book on my company card and use my personal card for incidentals. Upon checking in, I provided my company card, NOT my personal card. When I checked out, I asked for any room charges to be placed onto my personal card. I waited for the card machine to display the total (~$15.00) and inserted my card. The woman checking me out said she would make the adjustments I needed to my bill and send it by efolio. This is how I always check out. A few days later, I looked into my personal account and over $1700 had been debited by the hotel. I called immediately and the front desk agent (different woman than the one who checked me out) proceeded to rudely tell me this was my fault and it was IMPOSSIBLE that they could have made an error. She said I must not have given them my company card and that it was impossible to charge two cards with one folio. I asked for a manager. She said "You can talk to her but she is going to tell you the same thing I am telling you. Let me explain the process again." She continued on to tell me how she sets up folios. I again asked to speak to a manager since this woman did not care that my personal card was fraudulently charged almost $2,000. When I spoke to the manager AND provided receipts, the manager finally said there was a "gross human error" on their end and apologized. She said she realized the amount was the difference between paying a mortgage, rent, or childcare, but the money still cannot be returned to me for "5-7 business days." She said someone must have mixed up the cards when I checked out. I had to call my bank to make sure I am protected since the company retained my card data and used it. I was assured the manager would follow this closely, but the emails I saw simply asked for a billing adjustment without any sense of urgency or taking responsibility for this. And to Jerry, the cranky omelet chef who refused to make my kid a waffle because "they don't eat them anyway," I hope you learn some kindness from the other amazing servers.

Marriot River Walk is a great location close to everything. They have an outstanding staff who make your visit fun. People like Felipe Martinez, Jennifer, Alyssa and others. Many have been with the facility for years. Everyone was friendly and helpful. Truly a great staff