Residence Inn San Antonio Downtown/Market Square

The staff was friendly so that helped to make up for some of the issues but I would not stay here again. The bed was the worst I’ve slept on in years. The shuttle seemed inconsistent at best but I could’ve looked past that if the bed was decent. It was noisy and caved in the middle.

Came to San Antonio for a long eclipse weekend. Booked 3 rooms on Hotwire. We were given rooms at inn at Market Square. Poor disappointed. We got 3 rooms, and all rooms needed basic room maintenance such as painting, caulking, and baseboards are weathered, possibly moldy by the bathroom. The refrigerator freezer does not work! The microwave does not work. No working fire alarm. Alarm had NO BATTERIES! Light fixture had no cover! Non -smoking rooms smell like smoke. Some outets do not have covers. The exhaust fan in the bathroom does not work. At its best, this hotel ("INN") is a 2 star hotel, nowhere near a 3-star hotel.

If you like to be treated with respect then don’t bother staying here. I was charged for the full night even though I called 4 days in advance and cancelled within their timeline. I spoke to customer service and was told well I don’t see it canceled so too bad. There is nothing we can do. Almost $300!! Never again will I stay at a Marriott or recommended to anyone!! Especially this one!!

Staff are great. The breakfast is included and while not haute cuisine is filling. Room as expected and very clean no issues. Do not end up with a room in the Annex close to the Fairfield Inn disturbances all night from smokers congregating and playing truck music.

We were warmly greeted and given a city map and directions to a local restaurant. They informed us about breakfast and house keeping. We were not left on our own to figure it all out. Our room was very nice and clean. Unfortunately, the bed was NOT a Marriott bed. 🥲. It wasn’t what I expected. It was an ordinary spring mattress. I did fall asleep, however. I just didn’t feel the love. The movie channels were on demand only. $19..99 per movie, regardless of when it was released. The room had a fridge, 2 burner range, microwave, and Dishwasher! Plates, utensils etc. We had 4 neighbors, but never heard a thing. Our car was just outside the side door. Airport style carts were provided for us to carry our luggage in. Breakfast was breakfast burritos; sausage egg biscuits; cold cereal; hot cereal; fruit; yogurt. All the basics. Staff were very pleasant. There is a laundry facility for you to use, coin operated. Pool, weight room, basketball/tennis court. I’d stay here again.

We stayed in a one bedroom suite for five nights at this property. The room was clean, comfortable, and modern, all that I would expect from a Marriott property. The staff was all exceptionally friendly. Jonathan at the front desk could not have been more helpful. Lorraine, General Manager, was welcoming and engaging. I will look forward to staying here again when I visit San Antonio.