SureStay Plus by Best Western San Antonio Fort Sam Houston Reviews

Very friendly staff

They threatened me with police I have chronic pain and rushed me out then cuzzed me out I was so shocked now they have been trying to charge my account for over 600$

Awesoem

The hotel was clean and the room was large. Breakfast was good. Check in and checkout were quick. However, our complain is that there is no much noise insulation and the noise from the highway was unbearable. Neither of us could sleep not even wearing earplugs. I would not go back. If anybody wants to go, request a room at the backside of the hotel, it might be less noise.

They did not mention that there would be an additional $25 per pet plus a $150 deposit for pets. I would have looked elsewhere for our stay.

I liked that the location was in a good spot and close to the Frost Bank Center. The customer service from the young lady that checked me in was great, but unfortunately the gentleman that checked me out the next day was short and didn't provide a copy of my receipt and couldn't answer my questions.

Staff was very friendly and property was clean Beds were not comfortable, all plumbing fixtures were in need of repairs and parking lot was in dire need of attention. Was very noisy, but chalked that up to it being spring break.

Easy check in, super large room for $45. The room has two separate sides that gives you a lot of privacy. Very quiet and the beds don't make you itch when lay in them, so thats a super bonus!

It is close to railroad track. The room is spacious and good. Door to bathroom was broken. Otherwise it was ok. Good service. I didn't feel unsafe.

The A/C was left by Brittany on the highest on purpose when we left the room. When we arrived they gave us room 327 it was dirty so we requested another room.The picture of the breakfast area has nothing to be the reality. Unsecured area. Never going back. Want a refund.

Sure Stay was in a questionable area. A few homeless people loitered around the bingo hall next door. Room was clean. Tvs didn’t work first night but the manager was nice enough to accommodate my family. Manager was very helpful with things to do in the area and very knowledgeable about the restaurants around the hotel. Not a bad stay just questionable area and complimentary breakfast consisted of one choice of cereal, powdered eggs, refried beans, and tortillas. Not consistent each day, and we stayed 3 nights. Not a awful stay, but not my first choice.

Horrible customer service from the front desk girl I asked her a simple question of what is fun places to go around the city and she gave me attitude and told me to search it up my self and it is very unsafe at night I was smoking a cig and drinking coffee on the benches next to the pool and there was this black trans man who I gave a cigarette then when I went inside my to my room they followed me and started to pretend to be in the room next to mine and started knocking on that door and my card wouldn’t work to open my door when I got to my room so I was stuck in that situation with them and in the morning when I informed the staff the guy in the front told me that he saw the cameras and he was following me but he did ended up kicking em out

It was a last minute reservation and was happy that we were able to check in very quickly. It was far away from our destinations for the day but was manageable. When we checked out there was a baby cockroach in one of the furniture drawers.

Bathroom super dirty sofa came broke ... nobody at from office