Guest User
October 28, 2024
One night stay for Billy Joel/Sting Concert. Every person on staff was well-trained, superbly accommodating, and customer-service oriented. Truly perfect service on steroids. See photos of some wonderful folks. Also, thanks Stacie/Portia (sorry about spelling) for addressing and rectifying a disastrous valet parking experience. Y’all were great and I appreciate both of you. Wonderfully cozy room, great view, really comfortable bed, great bathroom, and speedy elevators. Breakfast was delicious. Lobster omelet - yes please. Tasty coffee too. I will be back on future trips to San Antonio. Diamond Elite member that was treated like a VIP. Top hotel with outstanding people.