Relais Poggio Borgoni

This is the only hotel I have decided to review based on 3 weeks of family trip. Outstanding attention to detail and extremely customer centric staff. Rooms are very well equipped and clean (toothbrush,toothpaste and all). The bed was extremely comfortable. The view was breathtaking, especially at sunset (I myself Italian and I’m used to great views, and this was one of the best). Breakfast was amazing with lots of options. Particular thanks to Ms Consuelo which took good care of my wife when I had to head down for a meeting in Florence.

Very disappointing: the room has mold (I have asthma, so it was a real challenge), the AC did not work properly, breakfast is far from “excellent”, the restaurant is open only for dinner, except Wednesdays, when it is closed. You cannot eat there unless the owner (very rude person) allows you, otherwise you have to drive somewhere else or fast. The pool is dirty (see photos), during our 6 days stay it was never cleaned. We left as soon as we managed to find another option. Don’t recommend.

The people are the best!!! The most courteous and accommodating staff I’ve ever had the pleasure of being around. Highly recommend! Also, the wine they make on the premises is fantastic!

Beautiful location and friendly staff, also very attentive to food allergies! Would recommend

Staff was really helpful and the place was charming

Wow! We spent 5 days at this amazing place. All the staff are genuinely so friendly and make you feel so welcome and at ease from the moment you arrive. The views are beautiful and you really are blown away but the fabulous setting. We were warmly welcomed by Francesco who showed us to our room. We stayed in a superior room (4) this was a lovely room, with a nice bathroom. There is good aircon and a mini bar. (The room is made up daily) We headed straight to the terrace and had a few drinks and soaked up the Tuscan sun and view. The views really are great! The pool is a great size and you can enjoy the peace and quiet there. The restaurant!!! 5 star food and 5 star service. The chefs will cook truly lovely food with fresh local produce to a really high standard. Every meal we had was gorgeous. Now, the true gem of this place for us was Claudia, she looked after us each night and made our stay extra special with her warmth and kindness. She is amazing!!! And she introduced me to Grappa thank you Claudia. Breakfast, fab! Looked after so well by the lovely lady who makes the best coffee! Amazing view from the terrace if the weather allows. Honestly I cannot fault the Poggio Borgoni at all. We were looked after so well and made to feel at ease and welcome. The food and wine is brilliant and service is great. We will be back. We are so grateful to everyone at the Poggio for an amazing stay. Thank you.