Guest User
June 20, 2023
We arrived at the hotel after 13 hours of traveling in Chiapas from the Jungle due to road closures along the way. Exhausted, we unloaded suitcases of 2 weeks of travel. We were greeted with the news that the hotel was undergoing repairs very early next morning due to the rain and we could go to a different, as our reservation was paid for in advance. The hotel was completely empty, other than our family. We asked if they could compensate us for the trouble of construction at 7am by giving us an additional room. We were 3 people in a small room with what they call queen beds, but are a bit larger than a twin, but not quiet a full in American standards, they didn't accept to give us an additional room. We chose to stay because we had unloaded everything and were exhausted, but frankly were surprised by the lack of generosity and hospitality. The front desk gentleman that attended us, Angel, was kind and receptive but said the upgrade was out of his hands. We were truly disappointed despite the nicely appointed room. I have not encountered this lack of generosity in a Mexican hotel before.