Grand Hyatt San Francisco Union Square Guest Reviews
4.4/5
Very Good
70 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(70)
Positive reviews(62)
Reviews with photos/video(12)
Great location(22)
Awesome stay(14)
Friendly owner(13)
Clean and tidy(10)
Awesome rooms(9)
Average sound insulation(6)
Delicious breakfast(6)
Convenient location(6)
Negative reviews(8)
Anonymous User
Standard King Room
Stayed in Sep 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Oct 15, 2024
My recent stay at Grand Hyatt was nothing short of extraordinary. From the moment I arrived, I was greeted with impeccable service and a warm welcome that set the tone for an unforgettable experience.
The hotel's location is simply stunning, offering breathtaking views and easy access to all the major attractions in the city. The accommodations were spacious, elegantly decorated, and equipped with every modern convenience to ensure a comfortable and luxurious stay.
The staff at Grand Hyatt went above and beyond to ensure my satisfaction. They were attentive, friendly, and always went out of their way to assist me with anything I needed.
LyssaG
Bay View King Room
Stayed in Jul 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Amazingly comfortable and clean hotel - excellent view from the room towards the bay. Breakfast was excellent. Hotel staff were friendly and helpful recommending things to do and storing baggage until departure after checkout.
Guest User
City View King Room
Stayed in Jul 2024
Business travelers
6 review
3.5/5
Posted on Aug 24, 2024
The location of the hotel is very convenient. There are many sightseeing nearby.
Philippe
Standard Two Double Beds Room
Stayed in Nov 2024
Family
7 review
3.7/5
Posted on Dec 28, 2024
It’s okay to stay at the heart of SF next to Union Square. A bit outdated and small. Staff is ok. Go there if it fits your needs, I might use another one.
Guest User
Standard King Room
Stayed in Oct 2024
Business travelers
6 review
2.0/5
Posted on Nov 5, 2024
Hi - the protest outside the hotel is insane. Shouldn’t be in operation. No one can work and sleep.
Abdullah Nur
Union Square View King Room
Stayed in Mar 2024
Business travelers
6 review
3.0/5
Posted on Apr 23, 2024
I have stayed at room 1620, AC is too noisy and not working properly. There is also some sound with fire dedicator which should be inspected!
Another point during mu booking I have put comment that possibility of having window opening option, during check in I have asked specifically for it, I was confirmed that window of 1620 opens slightly, unfortunately it didn’t!
Guest User
Accessible Room with Tub
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 4, 2024
I really like the location and view from the room!
Kang 555
Standard Two Double Beds Room
Stayed in Jul 2024
Family
77 review
5.0/5
Outstanding
Posted on Sep 18, 2024
First time stay there but i like
Jiggly
Standard King Room
Stayed in Aug 2023
Couples
6 review
5.0/5
Outstanding
Posted on Sep 14, 2023
very friendly staffs, clean room, nice city view
pinksssoso
Standard King Room
Stayed in Nov 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Jan 5, 2025
The location is absolutely ok, right next to Union Square, and it only takes one minute to walk there. The room is also very large, and the room facilities are complete. It is also very comfortable to sit in the lobby downstairs of the hotel. The porters are very considerate, and you don't need to carry your luggage when you get off the Uber to the room. The sofa is not as clean as in China.
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Guest User
Standard King Room
Stayed in Aug 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Oct 14, 2024
Overall it's good, the location is very good, and bottled water is available. But there was a strike when I stayed there, which was too noisy; and the breakfast was the same every day, and I was a little tired of it after staying for a week.
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Fuguoer-2010
Standard King Room
Stayed in Jun 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The location is very good, next to Union Square. The room size is OK, the bedding is good, the bathroom is not too big, but it is also good. The breakfast service is good, but there are too few options. The restaurant's food is very good, you can try it. Overall, I am very satisfied.
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Guest User
Standard Two Double Beds Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The environment is very good and the service is great
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Guopiwudi
City View Two Double Beds Room
Stayed in Sep 2024
Business travelers
9 review
4.5/5
Great
Posted on Oct 27, 2024
The transportation is very convenient, with Times Square nearby, and you can take a cable car to tour the whole city.
During my stay, there was a strike and parade, which was very noisy.
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Guest User
Standard King Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The hotel is located next to Union Square, which is a relatively safe location. The hotel staff are courteous and the service is first-rate. The rooms are clean and tidy, and there is drinking water. However, you can hear squeaking noises when the wind is strong in the morning.