Palihotel San Francisco

Thin walls, musty smell, broken elevator (had to climb 7 flights of stairs several times a day) the common area was closed early and there was no place to congregate and talk. The staff was marvelous.

Hotel was super nice and I loved the asthetic! Everything was clean. Slept really well! Was perfect for the nights stay. Would love to return one day.

Nice front desk helper.

Pros: Historic building. Nicely decorated. Diptyque products. Cons: Where to begin? After touring Alcatraz, we agreed that our room was honestly no larger than 2 of their tiny jail cells! We couldn’t even fully open our luggage bags, and had to close them to enter and exist the room! I travel a LOT, and I’ve never stayed in a room this small. Next issue, we were put in a room with a broken air conditioner. We came back from dinner and drinks and called down to say our room was hot. Reception said many rooms had broken AC’s, and we had to pack up and move to another room at 11pm. Not fun. This room was right next to house keeping, and we were woken on several occasions to very loud noises. I’m the hardest sleeper I know, and it woke me up early daily. We were exhausted. Not a restful stay. Moving along, the elevator was broken nearly our entire stay. This was a huge inconvenience and we were only on the 3rd floor. I felt for the many guests huffing and puffing on the stairs from higher floors! Lastly, in the reviews you’ll see guests mention a restaurant and bar. This does not exist anymore, nor does the complimentary pastries for breakfast. Very disappointing.

Front desk and cleaning lady were amazing! Best service we have received at a hotel. We will be back next trip to SF!

Beautiful space!

The staff very helpful. Donny in particular was a delight to talk to. When the room I was sharing with my son turned out to be smaller than we expected, he tried to get us a larger one and when I requested advice about restaurants and transport, he delivered everything I needed to know in a very friendly and well-informed way. The young black lady who was on duty when we arrived was also great. When I told her I needed a massage, she searched online for two nearby spas that had good reviews. Other things I like about the hotel: it is clean, conveniently located and each room has its own air-conditioner, so you can control the temperature. My only criticism is that it would be nice to have a bit of room service and be able to order beverages and snacks.