The Hotel Castro San Francisco

Great hotel with nice views both day and night. The concept is a little different (no front desk) but this didn't impact the stay at all.

Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.

Different codes needed for elevator and room. Electric blinds sometimes worked. No bath soap in dispenser. Only one tea cup. Inquired about another and told this: I understand. For items not found in the concierge cabinet, guests often find nearby stores convenient for picking up any additional essentials.

Bed was super comfortable, atmosphere was light and clean!! We had a great experience with excellent communication all around. We would definitely return and suggest to our friends/family to do the same! The artwork was killer along with the descriptions of the room. Thank you for a fun stay!

Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.

I didn’t realize when I booked that this hotel was self-service with no staff, but it ended up being wonderful nonetheless. There was phenomenal communication in advance and during the trip about check in, amenities, and checkout and everything went seamlessly. The room was well equipped with coffee machine, lots of plugs, a great shower, a very comfy bed, and even a little balcony. The hotel thought of everything. They leave you a couple of tokens for drinks at the bar downstairs, bottles to fill up in their purified water dispenser downstairs, and have an arrangement with the laundry on the corner to store bags before/after check in. The room was relatively small and oddly shaped, but I found it to be plenty big for one person. If you want to spend time in the Castro at a good price and value privacy, The Hotel Castro is a great option. I will definitely stay again!

Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging

Did not have the best experience first time around - this time was absolutely superb. Seamless people free check in - good communication on text and email - was a delightful experience with exceptional immenities - bar downstairs was nice as well and a nice treat

We had a great time visiting San Francisco and staying at The Hotel Castro. There fast check-in process made it very easy get in and start our mini vacay. The hotel nice, comfortable beds with a great view of the Castro area. The other good thing was all the great food and bar options i the area. I would definitely stay at The Hotel Castro again!!!!