Hotels near St. Nicholas Cathedral, San Francisco

Good location, restaurants nearby. Room is clean. Only thing that needs to be upgraded is coffee machine which is bit outdated. Food & beverage on main lobby is good and affordable, had a pepperoni pizza which was so good. Would book again when in SF

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

On the description it says the hotel opened in 2023, but it was actually an another hotel with another name before. It doesn't look new at all, it is rather in poor condition and outdated, only bathroom seem to have been partially remodeled. Aircondition doesn't work properly, and is very loud when heating up the room. Looks shabby inside too. Room was cold at night and doesn't get the desired set temperature. No a 4 star hotel, more like 3 stars. Service was good though and friendly receptionist.

I booked in for 2 nights here as a solo female traveller. I had confirmation emails etc. as proof that I had booked a single room - I arrived at the hostel around 6.20pm on a Friday to find I had been placed in a large mixed dorm. The guy on the front desk was polite but totally unhelpful apparently under instruction from his manager. I offered to take any of the female dorms but was told all were sold out. I could not take the bed offered by them in the large mixed dorm, and they offered no like for like alternative. I was told that if i cancelled my stay/didn't check in I would lose my full amount paid as it was outside the cancellation period - they didn't grasp that within the cancellation period I was getting the room I booked, so it wasn't a cancellation on my behalf and was instead them not supplying what was purchased. I wasted so much time here to be offered no help while going through ********** customer support - I eventually gave up at 9:30pm when my employer forked out for a bed in another hotel for me. ********** were meant to get a full refund for me, as they failed to uphold their part of the sale, but 2.5 weeks later I've had or heard nothing from the hostel. To pay for something which is totally unavailable, with no budge room and no option for a refund, is a total scam. Do not book here as a solo female traveller as you will not be respected or safe.

The location of this hotel is great. It’s a very well kept historic hotel. We loved the breakfast buffet (costs extra but is a nice treat) and the staff were all friendly. We did get a little lost finding our room seeing how there are two towers so some direction in that department would have been nice. There is also no complementary drinking water in the room which was odd. Overall I would go back.

Beautiful hotel in good location for us. Had appetizers and wine in the bar area. Servers were wonderful, friendly and checked back often. Sara at the front desk conducted the nicest check-in experience we can recall. Our king room on the 12th floor was a bit small. Surprised that in California the in-room coffee involved so much wasted cardboard and paper just to get a bit of sugar. Small complaint, though.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

During our recent stay at The Bay Room (May, 2024), Zachariah, truly went above and beyond to ensure our comfort. He provided a baby crib for our newborn and made sure my family had everything we needed. He even took the time to personally give us a tour of the establishment and provided a map of recommended local locations to visit. The Bay Room was perfect, offering amazing views of Alcatraz, the Bay Bridge, and downtown San Francisco. This room is ideal for families with children or for a romantic night with your partner. The fireplace with an eco-friendly log adds a cozy touch. Zachariah’s exceptional service made our stay unforgettable. The establishment's commitment to guest comfort and satisfaction is evident. Highly recommended! 10/10!

We loved everything about our stay. Starting with the warm greeting, the fabulous service, the amazing accommodations and the incredible views. We can’t wait to come back for another visit. If you need to recharge your batteries I highly recommend this location.