Hotel Sovestro

The accommodation impresses with a scenic location, comfortable beds, friendly staff, and exceptional cleanliness. Guests also enjoy the well-maintained grounds, delicious breakfast, and panoramic views.

Before you discount this review because other reviews are good, I urge you to take a look at my review history. I have written almost four hundred reviews on Trip Advisor, and almost never rate anything as one star. This hotel may work for some, but the way we were treated should make you think twice about booking this hotel. When we arrived, in mid-October, 2024, we were given a room that was at 24 degrees Celsius, which is over 75 degrees Fahrenheit. I immediately tried to lower the temperature, but the thermostat was off. When I asked the staff about this I was told that the air conditioning was turned off for the season a few days before our arrival. They said they had a room in another building, where the air conditioning was still operational, but they refused to move us to that room because it was a higher priced room. I explained that I sleep with a bipap full-face mask, and need the room to be cool, but they did not care. They did move us to a room on the other side of the hotel, that was slightly cooler. (They said it was 21 degrees Celsius, and it may have been initially, but when I checked later it was 22 degrees, and it was that temperature when my wife and I woke up the next morning. (Please see photos.) They also provided a fan, but the fan was noisy, and made it difficult for us to sleep. The room was also humid. The fan basically blew hot, muggy air around, made noise, but provided little relief. I am really annoyed because there was no good reason for them to not just move us to the building that had air conditioning still operational. It's not as if we had planned this as a way to get a better room at a bargain. We obviously could not have known that they planned to shut down their air conditioning a few days before we were to arrive, or that the weather would be hot and muggy. Neither my wife nor I got a good night's sleep. Additionally, while they do offer an advertised shuttle service to San Giminagno, the times the shuttle runs are not convenient to making the most of one's time visiting the area. Please take a look at the photo of the shuttle times. You will see that there is no way to enjoy an evening or even dinner in San Giminagno, since the last shuttle back to the hotel leaves at 17:20. (5:20 PM.) If I were a skeptic, I'd say that could be by design, to encourage guests to dine at the Hotel Sovestro's restaurant, instead of enjoying an evening in town. On a positive note, the breakfast options were quite extensive, and some of the offerings were very tasty. We will definitely not be returning to Hotel Sovestro, and I would urge you not to book a stay here.