GGuest UserMy wife made a reservation for my son (age 22) to stay at Extended Stay Hotel for a month. Upon arrival with my wife (she and I were paying for the room) were informed that my son's ID was needed to stay in the room. His ID was stolen over a month prior after he was assaulted, and he'd not yet had it replaced. However, we were able to produce a full color photocopy (front and back) because we keep them for all valuables (e.g. credit cards, ID's, etc.). Was informed by the manager that this was insufficient, and their policy was that the guest must produce an actual physical ID. Ironically, we had just the day before checked my son out of an Extended Stay about 15 miles away where he had been residing for the past six weeks. That Extended Stay was close to his job, but we had decided to move him closer to us for our convenience connecting with him, and helping him get to the grocery store (he does not drive). The Manager (Rico) would not budge on the policy, so we moved our son to a nearby hotel for a few days hoping to sort it out. I reached out to Extended Stay Guest Services (don't bother with your canned and insincere response, because I HAVE already contacted you directly), and was informed that I would be contacted by a District Manager within forty eight hours. Having received no additional contact, I continued to try to reason with Guest Services, but was informed that only a District Manager could allow the manager of the hotel to grant an exception to their rule about requiring a physical ID. A week later I made a new reservation for myself at the hotel, plus a guest. Upon arrival was told by Rico that because my son did not have an ID, I could not check into the hotel myself. In other words, despite any experience I have had checking into a hotel previously (and since), at Extended Stay Hotels the policy is that all adults who will reside in the hotel must produce a physical ID. Either that, or their manager was being obstinate. In any case, I informed Rico that I needed to resolve the situation immediately, because I was leaving town, and wanted to see my son situated before I left. I literally begged him to contact the District Manager by phone, but he refused. Said that he'd sent them an email, and that was the most that could be done. To summarize - over the course of a week, I spoke to Extended Stay Guest Services over five times. I spoke with representatives Stephanie, Matt, Samantha, Shaniqua, and Mariah over those days, and each time was assured that the District Manager (Salguni P) was aware of the need to speak with me, and would be in touch. Nico said the same thing. I had a Case Number (29763792) that is apparently meaningless, because I have never been contacted by anyone at Extended Stay. I moved my son into a Marriott Residence Inn directly next door to the Extended Stay Hotel, and had absolutely zero issue checking in. My son did not have to produce any ID, and although I did end up paying a slightly h
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