Wyndham Garden San Jose Airport Reviews

It’s more of an inn without any breakfast offered. It’s rather noisy and somewhat scary as there are cars that zoom up and about in the middle of the night

I came here last week and wanted to check in my room but their system was down so they could not check anyone in. It was 1 am and there was nothing they could do. I had to go find a hotel at 1AM... it was not fun and very stressful.

Nice place but dirty

This is My go to spot

The room is too small, facing the parking lot, a bit noisy

I don't know why the rating is so low. Although the facilities are a bit old, the induction lights, toiletries, large shower head, clean and tidy, and the price is not expensive. You can even book a nanny car to pick you up at the airport for free the next day. Such a simple but real hotel is rare in second-tier cities in the United States. This is my first review, and I can't bear to see the low rating.

Clean and good location

#negative #I was disappointed with the Location, Nearby Activities; There was a front desk staff who was not very nice.

The hotel is very nice.

Charged me a deposit of 200, but I didn't refund it. My friends said they would not refund it.

The hotel room has a strong smell of *********, and there is no sense of security. Although the reservation is made through Ctrip, Ctrip does not pay the room fee, but directly deducts the payment, which will deduct 45% of the room price. The worst hotel I've stayed in the past ten years. The Indian front desk is extremely arrogant and discriminates against the Chinese. This hotel is the worst hetel I had lived in the past 10 years, horrible smells, unsafety feeling at all during one night stay......

Room: Overall, the room was clean, but in very poor repair -- not filling in old holes before painting, rust on lights in bathroom, baseboards in bathroom coming off, showerhead missing a piece so it could angle correctly. Also, there was no handle on the inside of the sliding bathroom door, so you couldn't shut it all the way. Premises: Didn't seem too sketchy to me, but honestly really hard to navigate. Accessibility: I was given a wheelchair accessible room (because I booked only one bed), and there was plenty of space for a wheelchair to navigate, but the showerhead in the walk-in shower wasn't working correctly (or missing a piece? no idea), so if you wanted to not hold it, it would only stay at a very weird angle close to the wall and too low to stand under it. This was only annoying for me (I'd like to chill in a hot shower after a long flight), but would be a concern if they're marketing this room as specifically as accessible to people with mobility disabilities. Overall, I didn't leave, but I did immediately decide not to return when I come back to the area to move into my apartment.

WiFi rarely worked. Had room service one day in 4 night stay Bar/resteraunt was shut permanently. Felt unsafe throughout Bare electrical wires in room Room safes wouldn’t work Room keys failed 3 times in 4 days Not a good part of town Reception wait time regularly 30 mins Pantry is a joke Blinds don’t cover corridor lighting so difficult to sleep **** smell everywhere Pool area is a joke. Shower head leaks and sprays ceiling Sink cracked. Aligns more with motel 6 / red roof. Avoid at all costs.

I was unable to complete the check-in process due to my concerns regarding the overall condition and safety of the hotel. This place resembled more of a run-down Motel 6. The establishment appeared to be in a state of disrepair, and the cleanliness standards were subpar, leaving me with a deeply unsettling impression. Initially, I joined the check-in line, but I decided to step outside and explore the property. Upon returning, I continued to wait but ultimately concluded that I could not, in good conscience, stay at this location, given the perceived level of discomfort and concern for my safety. The place is in poor condition and feels unsafe. I have a history of positive experiences with Wyndham hotels and, as such, felt confident in making this reservation. However, the conditions I encountered at this particular establishment were far from what I expected and were, quite frankly, unacceptable. In light of this, I promptly contacted the hotel and the third-party booking site in the hope of obtaining a refund for my reservation. They informed me that they would need to reach out to the hotel directly to inquire about the possibility of a refund. They made several attempts to contact the hotel, investing a total of 45 minutes, before receiving a response. The individual on the other end conveyed that the hotel's manager would not be available until 9 a.m. tomorrow, and only the manager possesses the authority to approve a refund. Days later I was informed that no refund would be given even though this place does not meet standards and was beyond unacceptable.