San Jose Hotels with Pools

The girls at the front desk are very talkative and friendly. The downside is that the sofa bed is very uncomfortable. On the day of check-in, I was catching up with the room next to the party, and it was a big night! ! !

Fortunately I only spent one night here. I was surprised by the lack of basic service and amenities: Before my arrival, I used the chat feature to ask about parking but never received a response. Upon arrival, the employee at the front desk was unfriendly and charged me for parking without my consent. I asked about parking, making clear I was trying to decide whether to park my car at the hotel or somewhere else. She told me it was $35 for in and out privileges, I asked how much it would cost to park directly in the lot (since I did not need to go in and out) and she said ”I think it's $22 but just bring me your ticket” in a pretty rude tone. I was taken aback by her tone so I did not continue to engage in the conversation and I did not respond confirming I wanted parking, expecting I would pay directly with the lot, and later learned she charged me $35 anyway, plus a $5 tax she did not mention. No acknowledgement of Marriott Gold status, no upgrade, no explanation. I don't know if I received a welcome gift. The air conditioning in my room was not working, and there was a comically large plastic fan next to the TV. When I arrived to my room at 10 PM it was 80 degrees, so the fan was useful but I feel like they should probably fix the air conditioning or at least warn the occupant that it's broken. I would not stay here again.

We just stayed for one night between destinations, but everyone we encountered was beyond helpful, extremely friendly, and kind. Shout out to Milton, the bartender for making sure we got fed (it was late) and who went above and beyond for us. Food: free hot breakfast buffet in the morning with delicious options. Our morning had: eggs, plantains, beans and rice, peppers and sausage, mixed veggies, fresh fruit, pastries, cereal, lunch meat/cheese, variety of breads, yogurt, juices, coffee. There is a restaurant on site as well. Room: Spacious, clean, large shower, coffee maker, ice machine nearby. Cold a/c and extremely easy to use wifi. One complaint for improvement. We ordered the shuttle that runs every hour at the 45 mark. There was a worker holding up a sign that said “county inn and suites” but the shuttle was an unmarked white van. After being hounded by many cab drivers during our wait, we were extremely apprehensive of getting in the shuttle with no confirmation this was who they said they were. We contacted the hotel and they assured us, so we did ride with them. I will say they were super patient and kind with us while we waited for confirmation. As two females traveling, we have to make sure of our safety. The hotel should get signage for the shuttle for any other travelers this helps ease. Other than that, great stay and would absolutely come back another time!

After a miserable day of travel and the last leg of our flight being canceled, Renee, at Four Points, sent a shuttle to pick us up at the airport and went far above and beyond to accommodate us, help extend our checkout time, and offer a very reasonable rate; the room was comfortable, clean, and the staff friendly and helpful. Our airport return was well beyond checkout time; they tagged and held our luggage so we could go have dinner, then retuned us to the airport in the evening so we didn’t have to spend hours in the terminal, exemplary service by kind and caring people.

The AC is not cooling well. It doesn’t feel like the temperature we set it to. Not bad for one night stay though.

Convenient transportation, not far from the airport, but also pick-up and drop-off

Everything was good but check out was a disaster. They charge me incidentals we didn’t consume and took 20 full minutes to clarify on our favor.

Upon arrival, the shuttle was parked in the entrance driveway so we had to park in the alley and haul our luggage through the parking garage - no assistance from Marriott staff and no luggage carts were staged to make this task easier. I am an Ambassador elite member and should have been given complimentary water at checkin, but no water was offered. We were also not able to access the enhanced internet during the two days that we were at this property. The login screen said the information I entered did not match the hotel’s registration information. Marriott management was totally unresponsive in addressing the problem and Marriott IT (somewhere in Canada) was unable to help - my call was “dropped” after a few minutes. There were no USB connections for charging phones and the electric plugs provided by bedside table lamp was loose fitting and non-functional. I had to unplug the hotel phone to use the wall receptacle for charging my mobile phone. I did like the layout of the room but did not like the use of opaque glass on the doors that separated the toilet enclosure and shower enclosure from the bedroom area. These doors allow light to enter the room at night which may disturb anyone else in the room who is sleeping. The hotel “restaurant” is a seating area near the bar and the bartender was the waiter; the “kitchen” was behind a wall and not visible. We were unable to get coffee from the “restaurant” or bar in the evening - there was no way for bartender to make fresh coffee. Our experience at this Marriott property is not what we expect from Marriott and our stay here was a huge disappointment to say the least.

My son and I flew in for a surprise visit to see my daughter. Their Mgt. were outstanding with helping us with surprise!! room was great, accommodations were awesome. Website states hotel Shuttle and its actually a taxi service. Everything was as expected for a Holiday Inn. No real issues. Would stay again!!

I came up for a high school reunion and since I stayed here before, I wanted to stay here again. The woman at the front desk was friendly and inviting, and since I'm a Marriott member, per my request, I was given a great room on a high floor, and away from the elevator. Spacious room, great AC/heater unit, and the kitchen was helpful since I was there for four days. The breakfast buffet was great! Something different each day. Didn't care much for the pastry selection, but it worked. Really good coffee!!! Every staff worker I encountered was friendly and a couple asked if I had everything I needed. I really like staying here when I'm up in San Jose. It is so close to the airport, yet you can't hear the planes! I took two early morning walks along the river trail, and there you could hear the planes! Definitely worth staying at!