Hotels near Healthcom Pharmacy, San Juan Capistrano

Hotel is small but very warm Staff are very friendly Hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm Staff are very friendly

When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.

This Hotel was comfortable, quiet, has a great pool area, and is well kept and tidy. I met friends to Celebrate a friends Birthday.... and had a great time with them... I'll definitely hang out again..so much fun..

First evening’s dinner on site at The Loft. Creative, delicious menu. Our waiter Roger is not only a foodie, knowledgeable of every story behind every dish on the menu but he is also extremely attentive. We ate outdoors and although the patio had heaters it was still a bit chilly — but Roger I soared on bringing me an ultra soft blanket! Highly recommend the restaurant especially if you are fortunate enough to have Roger!

This cozy inn is right next to the beach with plenty of walkable places. They also accept dogs with a fee and our dog loved the ocean view from the balcony. The room is clean and we really enjoyed our stay here.

I am just a continuing customer. Still love the hotel and the rates that Trip.com offers all the time. Being able to earn coins for some money off on all future trips is pretty rad. Enjoyed my stay as it was going to be ONE night. I ended up staying here all week.

Customer service is lacking in some of your employees. Colin, specifically, the front desk person should NOR be speaking to guests. When I called the front desk from my room asking for more pillows and blankets. Why? Because there were 4 people in the room, and the sofa bed is not the most comfortable. Colin answers the phone and said in an unfriendly tone: ”Let me see what I can do.”. That is not the way to talk to a customer. I asked him: ”What do you mean?”. He said: ”Some of the guests may have already taken all of the blankets and pillows.” Well, this is a hotel. I was under the assumption that hotels have extra pillows and blankets. Anyway, what a stupid way to answer! He could have said: ”No problem. I will have someone deliver those to you right away.” The nice gentleman who showed up from housekeeping came back to our room 4 times. He was the sweetest. I wish I remembered his name. He got us blankets, and then pillows. He even reminded me that we had pillows and blankets in the bag on the top of the closet. I also forgot that I needed an additional bath towel because there were only 3 in the bathroom. Once again, housekeeping gave me an extra towel. He was very customer-oriented UNLIKE Colin (from the front desk) who should not be working in this industry which entails being customer-focused. Maria was very good. She even helped me book the room for 7/16/2022 when I had a problem booking it online on 7/11/2022. She stayed on the phone with me until I got the booking confirmed. I had the opportunity to meet Maria when we checked out. She is very pleasant. On the other hand, Colin, should be reprimanded for bad customer service skills. He needs to GO. He also doesn't explain anything upon check-in. He rushed everything. He just handed me the key and asks me to refer to the card in the back of the key holder. He has no warmth.

The Inn is adequate. The bed is comfortable. Everything was clean and well maintained. The small kitchen was clean and convenient. The WiFi is excellent. Good choices for cable TV. The furniture is not particularly comfortable. The downside and the reason we will not go back (this was our second stay in 4 years) is the rude woman at the reception desk. The Inn has a policy of deactivating your room key at 10 am on the day of check out, which they do not inform you of. We had to go back to leave a tip, turn on the dishwasher, and get the last bag. The cleaner at the far end of the balcony was not authorized to let us back in. We went to the office and a young man activated the key, no questions asked. After a couple of minutes to wrap up our exit, we went back to turn in the keys. We told a woman at the reception that it seemed rather small to deactivate the key on the top of the hour, which we had never experienced before in 50 years of travelling. She waived a paper at us and said we had signed it and therefore knew that the check out was 10 am. We asked if there is a grace period. She said there was, although nobody told us. This was the only interaction we had with staff other than the initial check in. Our experience is that this kind of authoritarian rudeness means there are other problems at the site. So we will not be returning. If you go, and you need a couple of extra minutes at check out, simply don't close your door and save yourself getting the paper waived in your face. Restaurants nearby that we liked: Fig, MRK, Hot N Chili (Indian), and the Riviera which is in the resort and we ate there twice. Definitely make the trip to Laguna Beach and eat at the Lumberyard on the main street, Forest Avenue, after you've enjoyed the beautiful shops. Make a reservation to visit the Hortense Miller house and garden in Laguna Beach for a refreshing and unique experience.

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.