Hotels near Cloud 9, San Miguel de Allende

This resort is the only place I would stay in San Miguel. The property was beautiful with both hotel rooms & residences. We stayed in a 4 bedroom residence with our own rooftop hot tub & fire pit. It was 4 stories but had an elevator that went to every floor. The views from the rooftop were beautiful. The resort had a great rooftop restaurant, a gorgeous pool area, a beautiful courtyard that served breakfast, a wonderful bar where you could enjoy cocktails in or out, and just an all around beautiful place. The location wasn't right in the center if town, but it was a short walk. I look forward to going back.

We stayed for 3 nights on a recent road trip through Mexico. This was a nice clean and economical spot. It was a convenient walk to the centre of town. The breakfast that was good. Personally I wish that they had bar service so that you could relax in the courtyard with a glass of wine/beer. And a pool would have been nice Overall we enjoyed our stay,

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

Spent 1 night here on a brief tour of San Miguel de Allende. The hotel was nice, rooms seemed newly done so everything was very nice. Had an ok dinner at the restaurant and a shot of Cristilano Tequila which was amazing. The lobby had a small game room with a pool table, fooz ball table, and the open restaurant lobby area had tons of places to sit and hang out. Huge pool as well. We walked to the nearby Mercaod Sano on Saturday morning and have a lovely breakfast and enjoyed some live music and market - cash only.

I wanted to like this place more than I did. It has old-world charm, with the dark wood, the talavera tile and the boveda ceilings. It’s very reasonably priced, too, but you get what you pay for in a lot of ways here. Not a lot of room amenities— no mini fridge or microwave which, to be fair, is relatively rare in Mexico. But the stocked soaps and things were so cheap— like Dollar-Store cheap— they hardly lathered up. I couldn’t quite get a handle on the hours of the little convenience shop either which seemed never to be open, so no buying our own. I might have been able to overlook that stuff if the ladies at the front desk weren’t so rude. At one point during our stay, I thought I lost my key. When I went to ask for another, the two clerks literally rolled their eyes at one another before proceeding to take an inordinate amount of time contacting whomever they needed to contact to come program another key. They hardly addressed me and let me know pretty late in the process that I would have to pay for the replacement… in cash. I couldn’t just add the charge to the card on file for the room. So analog. Likewise, later when it was time to leave, one of those same clerks simply glared at me when I approached to let her know we were checking out. It wasn’t until my husband showed up behind me that she actually addressed me, saying everything was all set. She even smiled. I couldn’t help laughing at the absurdity of the abrupt change in her demeanor. I’m not sure if I did something to offend her or if she’s just a hateful person, but she’s definitely one reason we will be staying elsewhere the next time we’re in town.