ILO ROJO HOTEL BOUTIQUE

The rooms are spacious and comfortable with pleasant amenities and beautiful views. Guests appreciate the convenient location and easy access to the city center and attractions.

Our stay at this hotel was a blend of highs and lows. On the upside, our room was spacious, stylish, and exceptionally clean, complemented by a stunning view from the restaurant. However, the hotel's location on a steep hill was a significant drawback. Without Uber service due to the incline, we faced a challenging ascent equivalent to ten stories to reach our room, half of it without the aid of a ramp, which made carrying our luggage quite difficult. The lack of an elevator in such a tall property was a surprising oversight, and in our opinion, this should be clearly indicated on booking platforms as a caution to future guests. The sole restaurant's open-air setting, while picturesque, detracted from our dining experience, especially during breakfast and dinner, as we were subject to the whims of the weather and temperature. We also encountered issues with the staff's aggressive upselling tactics. With the hotel being almost vacant, they allocated us what seemed like the worst room available and then requested an additional 1000 MXN pesos for a room with a better view. Another concerning point was the absence of a fire alarm in our room, raising serious questions about the hotel's commitment to safety. In conclusion, while the room quality and scenic views were impressive, our overall experience was dampened by these significant drawbacks. The hotel's lack of basic amenities and the staff's pushy sales tactics left us feeling more like sources of revenue than valued guests.