Guest User
February 9, 2023
IN Addtion to the Icky seagrass problem- smelled!!- couldn't get in water-Disgusting. Regarding our stay from May 14-20th. I am contacting you for a couple of reasons- 1. As a business owner myself, I would want to know the condition of my business. Therefore, the below will hopefully improve your business. 2. With the condition of the condominium and the other items I will outline, I would like you to refund 50% of our charges. ( as a Note- the owners refunded one night) We left 2 days early because of the condition of the condominium and complaining would not fix the situation. 3. Air conditioning is only in the bedroom Upon our arrival, Yvette meet us at the ferry and took us to the condominium. Which was nice Items in Condo were not clean 1. Two pillows in the living room were stained and dirty-YUCK 2. Light next to chair was broken and unsafe- the cord was unplugged and poorly wrapped with tape-which is dangerous. 3. All The chairs outside feel like they were sprayed with cement, and it is now chipping and in rough condition-uncomfortable to sit on. 4. Note the picture with the Towel on the bathroom floor- The mat and towel were totally soaked as the toilet had a leaked and the floor beside the toilet was dirty. There was: • No icetrays- she did have her son get some ice for us- which was nice. • The next day we had to ask for more kitchen towels as there was only one- we also had to ask for paper towels. • Then we noticed there was no soap in the bathroom- had to ask for that. • The TV in the bedroom was out for 4 days- the TV in the living room was out for 2 days (Yvette said they were working the morning we checked in)- my husband is pretty tech savvy. Based on the condition of what was needed to make them work, He could see it would be impossible for them to be working that morning • The air-conditioning is misrepresented on your site- as it is only in the bedroom. I hope this helps you- however, we were certainly disappointed and I think it is fair to receive a 50% refund.