San Rafael River Adventure

The place is beautiful. I love how they take care of the environment and love the activities as well. ＞ Glass Bamboo hut - 4 pax is originally fitted in the villa. I asked if can accommodate the 7 people + 1 kid in 1 Glass Bamboo hut. And they said yes. The funny part but very uncomfortable, we are 4 people upstairs and our feet are hanging so we can fit. ＞ No wifi - Only have wifi in the reception area. That's fine, so you can enjoy the environment. Peace & quiet. ＞ The restaurant is closed - We're informed about it. That's why we brought everything - food and cooking utensils. A small fridge and grill (No charcoal, but can buy at their store) are provided. ＞ No landline - So, you need to use your own phone credit to call your "Butler" ＞ Butler - The butler never asked how is our stay or if we need anything. No conversation at all. He will just wait for your call and run the errands. (You should change the name of your Island host, because "Butler" doesn't fit with it.) ＞ Before I book, I mentioned with the reservations that I'll be celebrating my birthday with my Family after 7 yrs. (I'm an OFW) Even though they ignored my statement, I book it (my mistake). No one greeted me, nothing special at all. For such an expensive stay and as a hotelier. The services are extremely disappointing. Only the beauty of the place they can offer. If you want a hassle-free stay, just look for another property. They have good reviews on Facebook. I hope I checked in TripAdvisor sooner so it will not be filtered.

Booked this place for a family get together, we were a total of 30 plus people. I booked the Container Cabin and 3 Glamping Tents. We will never go back to this place. First the place is not really senior citizen and disabled friendly. Their glamping tents are full of bugs and termites. The cabins are so far from the parking and then you have to carry all your luggages because the path to the cabin is not a cemented path. You can’t even pull your trolley’s on the path. It’s so hard to contact their reception areas. Their food is very expensive and very limited choices. Their floating restaurant charges 400 per head non-consumable. So if you eat at the floating restaurant you will be charged for the food you eat and 400 per pax. Also if you for someone who could help you carry your things they send you females. Not that the Ate’s can’t carry the heavy things but would be better if there were kuya’s who vould hep carry the heavy coolers. All in all it was not a fun experience. We were all tired from carrying our things back and forth to the parking.

I will never go back here. They will only assist you upon booking and after they get your payment, you need to call them multiple times if you have a request and they will change or send the confirmation when you are frustrated or asked for a supervisor. The place is good but it's not worthy if the service is not good. The food in the resto is also good. But the pools and the ATVs are need an improvement.