Guest User
February 20, 2024
We didn't reserve the room, couldn't find the key anywhere, and no one answered the phone. We were helpless after 10 o'clock at night. Ctrip didn't help solve the accommodation problem first, so we had to find it ourselves. The merchant didn't agree to refund, so Ctrip told me I applied to my superiors only for the check-out fee and no other compensation. I was very disappointed. At least solve the accommodation problem first!
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