Emmree
August 5, 2023
Booked this reservation in April of 2023 for a concert in August of 2023. Fast forward 5 months later to day of the booking this Hotel cancelled my reservation without notifying me. Drove 3 hours to be told “sorry I’m not sure why no one told you but we have no rooms and we cannot do anything for you” with no email or phone call to let us know. they proceeded to blame ******* for no one reaching out to tell me our reservation was cancelled. ******* then confirmed it is the hotels responsibility. Refused to accommodate us or even let us use the rest room after the long car ride we traveled. Spent an hour and a half on the phone with ******* trying to book a new hotel as most were fully booked. Finally got a new room total of 2 hours later with no help, compensation or sincere apology from the poorly managed Hotel Baja. Absolutely will not be back here.