Hotels near Thunder Canyon, Sandusky

It started out really bad like the commercial on tv, with the mom waving at her children across the hotel lot. They corrected the error and we ended up in a suite of five beds. The check in time is at three in the afternoon instead of letting you choose. The service for the room was very awesome. Thank you

This hotel was amazing. Chris and Dale were super nice. Room was very clean, beds were very comfortable. Place seemed very clean. Would totally stay here again. Was a very pleasant stay. Area was quiet, hot tub was a super nice touch. If I’m ever in the area again, would stay here hands down.

We booked because of the weather. We have since booked a second night, again, because of the weather. Everyone has been very accommodating!! Even having breakfast available past the scheduled time because local restaurants are closed or closing because of the weather

Beds are hard. Bathrooms outdated. Carpet not swept. I always lift mattresses, pull sheets down, look in pillows, all were very clean! Brkfst cld hv been better, they had eggs & sausage patties but no biscuits or gravy or croissants to put sausage on. No pool open but they sd we cld go down the street to sister hotel (who wants to do that, what an inconvenience). Our 1st room smelled like someone had a smoking fest in it then sprayed febreeze so I went to front desk & asked for a different room, so much better smelling. Luke at the front desk was exceptional, helpful & most courteous. He shld be promoted to Mngr. The blonde girl the next morning at the desk complete opposite, seemed as if she was dazed and confused. We were here May 29-30, normally we stay at the one in Port Clinton however this was Memorial Day Wknd & that one had no vacancy so we ended up at this one in Milan. The one in Port Clinton has softer beds, up to date bathrooms, swept carpets, open indoor pool, very nice breakfast and super clean! The current mngr here needs to perform better, there is no reason the pool shldnt hv been open by Memorial Day Wknd, breakfast needs improvement and the room that smelled horribly like smoke should have been addressed by room service & mngt shld be spot checking rooms weekly. Mngt shld be having conversation with housekeeping advising them if they come across smoke smelling rooms as they are cleaning what to do in that instance. There is no excuse for a guest to walk into a room that smells that badly from smoke and then to hv a maid/housekeeper just spray something to hide the smell is ridiculous and pure laziness. I hv housekeeping experience in a cpl of nice hotels it’s not a hard job to keep a clean room. Overall a nice hotel just needs good management which at this time doesn’t exist. Again, Luke is a terrific asset to this company and I hope the owner(s) recognize that!! (He knows what it takes).

After a long day in the car it was nice to pull into a hotel that is right off the Ohio Turnpike, so convenient. We were greeted by Melissa who found our reservation quickly. No muss no fuss. Great front desk person. Our room was clean well appointed with VERY comfortable beds and pillows. All the staff were very friendly. They helped us find a nice restaurant for dinner, greeted us in the halls and engaged us in pleasant chit chat in the elevator. All in all, though our stay was short it was great.

I highly recommend staying away from this hotel. I had no intention of writing a negative review but I have never been treated worse at a hotel in my life. My family and I were traveling to Port Clinton for my brother's wedding. He had selected this hotel almost a year in advance due to its proximity to the wedding venue and gifted the hotel with many block room reservations. You can imagine my horror and surprise when we arrived close to 11pm to find a note on the front counter saying the water would be completely shut off the next day (see attached photo). I was in disbelief and didn't know what to say. There we no Ubers or taxis around that late, no other hotels to check into, and the rest of my entire family and extended family would be checking in the next day. To make matters worse, we were never given a single notification of this trip-altering catastrophe ahead of time. Not one email, phone call, or text. We had no choice but to check in and hope for the best. The next day the water was off over an hour longer than was originally planned. The bride and groom had to get ready off site. The entire purpose of a hotel is to provide basic needs you would usually get at home. I thought this problem would be easily rectified but when we requested reimbursement for simply one night, we were told that we had the option to not check in and go elsewhere. As I said before, this was not feasible and not possible at the time. It is a poor excuse so they don't have to refund any money. As a manager you do not make your hotel's problem your guests' problem. The hotel and its management failed miserably at showing even the most basic level of compassion. In addition to the fact we were not reimbursed, I showed every courtesy to Alicia, the general manager, and received none in return. I kindly emailed her and her assistant general manager, Sylvia, and received no response for a week. I followed up the email and still no response. I had to eventually call them and that's when they explained their position. If you have another choice please do not subject yourself to this poor hotel and instead choose another location.