Villa Emanuel

Guests appreciate the exceptionally clean rooms and facilities, friendly staff, spacious comfortable room with a pleasant view, and convenient location near Sorrento and Sant'Agnello station.

AVOID THIS PLACE! When we turned up, we thought okay, this will do. The location was alright, and the place looked nice. The room was spacious and cool, but that is as far as the compliments will go. We were given a room with a broken door and then when we brought this to the attention of the staff, they tried to blame it on us! Very similar story to a previous review I have read, so it could have been that we were given this same room and they were trying to swindle more money out of new guests. We could not lock the door and the room was not secure. As two girls in their 20’s on holiday and on the ground floor, we did not feel safe for obvious reasons. We asked for a different room but apparently the place was fully booked (I think we saw about 4 other people the whole time we were there so not sure about that). We then asked for a refund to which their response was ‘not possible’. So so rude and unhelpful. Then when we went to check out, the two members of staff just stared at us and said ‘keys’, nothing else. Absolutely horrid place with awful staff. Also, if you do book, apparently the green pool is normal??? Definitely is not normal for a swimming pool to be green!! Wi-Fi did not work at all so I hope you have a good data plan. Honestly, just pay a bit extra and go somewhere else. Absolutely shocking experience and we felt very uncomfortable the whole time we were there.

Great week in Sant'Agnello The hotel was in a lovely location down a private and secure gated driveway, and was a very quiet spot. The room was clean and the service, especially from the young lady in charge of the site, was very good. We had a problem with the safe on the first night that we were there (the previous occupants had locked it), but the problem was soon solved. The range of items available for breakfast was somewhat limited, especially at the beginning of our stay (the site did not appear to be heavily occupied at that time), but things did improve a little as the week passed. That said, the range of options was limited to croissants, various cakes, some meusli and packets of biscuits, with some yoghurt on some days. Some days there were packets of preserves were available. Tea, coffee (of varying types) and fruit juice (between one and three flavours depending on the day) completed the offering. Some fruit, and bread and a toaster would have been appreciated, as would tea and coffee making facilities in the room. As we had to leave early on our final morning the lady manager organised a packed breakfast for us (cake, biscuits and a packet drink), which was appreciated. Overall, it was a very pleasant stay in what appeared to be a relatively recently renovated property, and for which we would have given the highest recommendation if not for the less than excellent breakfasts and absence of tea and coffee making facilities.