Guest User
October 31, 2024
AVOID AT ALL COSTS - SCAM ARTISTS - CHARGED 96 EUROS FOR NO REASON I stayed in May 2024. First of all, it is extremely dirty, no air conditioning, it feels like a sauna at night, the "free breakfast" is absolutely horrible and disgusting, the washrooms are very dirty, the atmosphere is hostile. But this is the main reason I'm writing this review. See attachments as proof. I was charged 96 euros a few days after I checked out by "mistake." The hostel admitted this charge was a mistake, however they were unable to refund me to my credit card that they charged. Instead, they could only refund to European bank accounts with an IBAN. I told them I'm from Canada, I cannot make a European bank account because I'm not a citizen, why can you not proceed with a wire transfer?? They refused. I ended up finding a friend with an IBAN. Then they told me they'll only refund me 70 euros because the transfer fee is 26 euros. Why am I supposed to pay and be responsible for a transfer fee for your refund, the refund to a charge you admitted was by "accident". I have been communicating back and forth for months, see the timestamps on the screenshots, it is currently October 30th and I have yet to recieve my refund, a total of 6 months since I stayed at Seven Hostel. Avoid this place like the plague, they swiped my card without consent, who's to say they won't do the same to you?