Santa Ana Hotels with Bars

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

No blanket No fresh towels Tv didn’t work No AC -Asked more than a handful of times only for them to tell us it was broken on the 5th night (mind you we stayed for 7) -Double charged and have yet to feel any sense of relief. After the 3rd time of bringing it up the front desk replied with “oh f*^*)” as if they had no recollection of the situation. Staff communication was terrible. On the site it says shuttle service to and from LAX. Spoke to front desk before our departure date, got both our check out time and shuttle time wrong- ended up paying for a $75 Uber to the airport. Advice; this place is surrounded by other hotels, take a look around

My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick. The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do. This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.