Hotels near Dinner and Drag, Santa Ana

Hotel is quite new and very clean, but needing maintenance with some of their equipment. When we checked in, there was only a room available facing the highway. It was so noisy and added with the construction that's currently goin on, it was unbearable. So we asked to move to another room away from the highway. We managed to move to another room, checked into the room, and found out that the food disposal machine was broken as the previous guest who stayed in has put in a plastic cap cover into the food disposal machine. We had to call the maintenance to take it out. After it was taken out, we found out that the machine was broken and when the food disposal machine was turned on, the whole kitchen sink shakes and gives a very loud noise. We asked hotel to put us in a different room but rooms were unavailable. We suggested to have the maintenance team switched the disposal machine from another available rooms that is empty, but they were unable to do so. Because of this, our whole stay was quite unbearable, as whenever we enter our room, we had to smell the wet garbage that was supposed to go into the disposal machine for our next 8 days there (we booked our stay for 10 days). We asked few times to the front desk if they can fix it, they can't do anything about it as they said they have no idea when the parts will arrive. Not only that, I thought Marriott has a No noise policy after 10p.m as stated in their hotel stay policy, and no guests should be partying at the pool area. However, on the night that we stayed there, about 12 plus people plus kids was partying down next to the pool and it was really loud and they stayed till about 11.30p.m. When we called the front desk to complaint, there's no one picking up the phone. The flooring of each floor was also very thin as when the upstairs guests was moving on around or dragged the heavy metal chairs, the noise was just really bad. We had to call the front desk at midnight and an unfriendly night front desk gentleman was not helpful and not keen on resolving the problem. Till after my 2-3 night calls more for the next few days then the noise subsided. One of the morning front desk was really nice though. I can't remember her name but when I told her about the problem, she right away was understanding and note the problem and said will resolve the problem. After that, the noise was really manageable. Perhaps hotel should put something under those chairs so when its dragged around the room, it doesn't make so much noise to the room below. Hotel does not offer any resolution for the food disposal, not managing their hotel No noise policy well, and only a handful of the front desk person was nice. Being a Titanium Elite member and stayed with so many Marriott hotel for the past 20 years, its definitely been the most disturbing & disappointing stay. Not only we get sleepless nights, we get smelly room to stay in as well. If it was not a pre-booked stay, we would have moved to an

We were happy with our one week stay at Ayres. We chose this hotel for our Disney vacation. The property was clean, well maintained and had lots of parking spaces. Check-in and check-out was a breeze. Our room was huge and had everything we needed except for a safe. We enjoyed having breakfast every morning as well. The people working at the restaurant were always friendly. There wasn't a lot of options for breakfast but that's ok coz it was just a bonus for us, we didn't really go there for the breakfast. We also tried the hotel's restaurant for dinner and we were satisfied with the food. There's also a lot of restaurants nearby so you have options if you want variety. We were on the 4th floor -- it was a little bit noisy as it was by the freeway so you can definitely hear the cars on the road but we just played some white noise to help us fall asleep and didn't bother us at all once we're actually asleep. All in all it was a great vacation for us!

When we checked in, they promised us a parking ticket, but they charged us another $24 the next day after we left. The refund was only made after my daughter called to complain.

Very nice and big bed! It's also very close to Disney, and the transportation is convenient. The neighborhood is also very convenient In terms of facilities, the basic facilities are complete. In terms of hygiene, it is very good and cleaned very well. It is a very nice hotel

Hotel is close to Disneyland. Kids liked the water slide. Customer has room for improvement. Waiting an hour to find booking is unacceptable, management could have resolved issue more professionaly with trip.com Customers should never have to contact trip.com and the hotel to resolve a booking problem. Trip.com made things right…but experience was lame.

The moment I stepped into the hotel, it was not luxurious but warm, and I felt like I was home. The room was clean and spacious, the view on the 9th floor was super nice, it was very convenient to get to everywhere from the hotel, the service staff was warm and polite, and the security measures were in place. I will still book here next time

Was supposed to stay 12/23 - 12/30, but left 12/29. This place has really gone downhill!! We have been staying here exclusively since 2105, but we won't be staying here again. I loved the convenience of having a kitchen, but at $1,205 for the stay & it now seems overpriced. Especially since they no longer do the breakfast buffet - which is understandable with Covid & the CA restrictions; HOWEVER, the crappy ”brown-bag” breakfast is horrible. They don't ask what you want OR offer 2nd/3rd options. Example: 1 pre-packaged banana-nut muffin, 8oz Nestle water, 1 small, bruised red apple, 1 brown sugar chewy granola bar (so much sugar-gross). My husband has a nut allergy and is doing keto (almost 60 lbs lost - good for him!!) So basically you can eat this unhealthy/dangerous ”breakfast” or too bad for you per Sonesta. At least give people 2nd option, geez (hardboiled eggs last non-refrigerated!) No housekeeping the entire stay. Trashy long-term occupants, cigarette butts & dog $hit everywhere. Example: long-term across from our room - with pet - would stand in the hallway area & chain smoke & talk on speaker/cellphone. Where she stood all day/every day were tons of cig butts & dog poop - there is no way Sonesta didn't know about this person - and she wasn't the only one. Any way, I could go on, but I won't. Just wanted to give people a heads up that this really is no longer Marriott & spend your $$ elsewhere.

The front desk clerk seemed not friendly no smile on his face. The bed sheet was clean but the material was not cotton may be made of synthetic material. The room window roll up curtain couldn’t close find out at 10pm before sleep. Morning breakfast was really not that exciting, scrambled eggs add a lot of bread crumbs in it. The sausage had a lot of fat, good thing was fresh orange and Apple found on the table. I may not choose to stay at this hotel again.

The internet connection is totally unavailable, so I can't stay here for work. But it's close to Disneyland, and the waiter was very nice. He helped me move a large box of parcels to my car. If it weren't for the internet connection issue, I would still consider staying here.

This hotel was great for our stay here in California. The room was spacious and clean and the bed was extremely comfortable after a long day out whether around Los Angeles or a 17 hour day in Disneyland. The fridge was great bigger than we expected. We managed to store lots of bottled water and a few 2L bottles of juices with all our yoghurts etc for the mornings and during the day. Fridge is a great size for trips to Target which is across the street less than 5 min walk. Bathroom and other parts in the room we couldn’t fault had everything we needed for our stay to make it comfortable. As we left they were re decorating the halls, apart from all of this we wish there was stairs to each floor instead of just getting the lift up as we were in the 3rd floor room 355. Stairs would have been nice inside the blocks as there is only a fire exit stairwell to leave the hotel you cannot get to your room via stairs. Also great for parking a hire car as this hotel doesn’t charge for overnight parking too one of the reasons we chose this as our main location to go back and forth from saving us $350/$400 compared to competitor hotels around LA.