SureStay Hotel by Best Western Hotels in Santa Cruz

Nicely renovated, very stylish and clean hotel. Pool and pool bar are very cool. Dogs of any size are welcomed (treats provided during Friday afternoon complimentary wine time in lobby - nice tough on both counts!!). Complimentary morning coffee is also available in the lobby. Hotel staff were terrific - friendly, professional and efficient! Late 2 pm checkout (Bonvoy Gold) request was honored, even though hotel was fully booked. Thoroughly enjoyed our stay and would recommend and choose this hotel again!!

Let me remind you that this hotel has no door, so you can't put things in the car when parking, it is very unsafe, there is no door, there is no doorman and hotel administrator. I just lost my stuff and put it in the car. There may be outsiders like the tramp entering this parking lot. The hotel room is near the curb, my room is on the curb, so. The noise is there and the room is small. The beds are very good, the beds are large, there are coffee makers, microwaves and refrigerators. The facilities are relatively complete. The bathrooms have high water pressure and the baths are comfortable. Hotel facilities are too old. Cleaning service is normal. The help desk can also basically answer your questions. My only bad experience is that the things I put in the car have been stolen, and I still report it to the local police station. I asked to return the room without consent.

Great location, the newest hotel near boardwalk. Parking is extra ($20 currently), but at least it is in a secure gated basement. Great clean rooms, front desk staff was super helpful. Would come back again!

Nothing more critical than anything else 😂 Breakfast didn't go to eat. There is basically no room for breakfast. It can only be said to be a snack. The swimming pool is not big. The first floor is quite noisy. The children are very noisy in the corridor. It is recommended to live on a higher floor.

About 2 km from the Santa Cruz seaside playground, there is a 7-eleven nearby, the hotel has an underground car park, American breakfast, the room is large, two large beds, a small hall and sofa at the door, just Best Western The pillows are generally soft.

We stayed at this facility on March 10, originally with the intention of staying for one night only. The following morning, we decided to stay on for an additional evening. I went down to the desk at 11:10am on March 11, and the young woman behind the counter said that we should have informed them of our intentions ten minutes earlier (before check-out time at 11:00) and that as a result she could not offer us the room we were in. I asked her why, since the hotel seemed to me to be largely empty. In fact, during our conversation, she mentioned that there were only twenty new bookings for that evening. She then said that we needed to leave because the room needed to be cleaned, even though I assured her that we did not need it to be cleaned. I asked to speak to her supervisor, and she said that the supervisor was “on lunch” and again insisted that we leave the room. I told her that we would not leave the room until she clarified with her supervisor whether we could stay in the same room. She called her supervisor who said that it would, in fact, be possible to stay in the same room. I asked the young woman if she needed anything further, and I was then told that everything had been arranged, and we were all set for the additional night. At 1:25pm that afternoon, we received a phone call from a new supervisor -evidently after a shift change- who said that we needed to immediately check out of the room we were in. I said that our stay had been cleared with the previous supervisor. She said that she was the supervisor now, and therefore we had to leave. I said that I would not leave until she communicated with the earlier supervisor about the misunderstanding. She said that if we did not check out of the room, she would call the police who would arrive in 10 minutes. We promptly packed our belongings and gave our key cards to the front desk. Later that afternoon, the IHG (as well as Booking.com and Expedia) website advertised availability for that night of the type of room we had just vacated. All that needs to be added to this strange narrative is that we are IHG members, and have never such a bad experience in any of our stays at an IHG hotel.

With a stay at Babbling Brook Inn in Santa Cruz (Westside Santa Cruz), you'll be within a 5-minute drive of Monterey Bay and Santa Cruz Beach Boardwalk. This guesthouse is 4.6 mi (7.4 km) from Mystery Spot and 6.6 mi (10.6 km) from Capitola Beach.Take in the views from a terrace and a garden and make use of amenities such as discounted use of a nearby fitness facility.Free self parking is available onsite.Stay in one of 13 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Due to the temporary change of travel needs to stay, find a few places are full of room, the sky is already black, just grab one, just have a place to sleep, compared to the previous accommodation, this is expensive and poor cost-effective. The only thing that left a good impression was that the small restaurant next to it was good and the dishes tasted good.

The hotel location is a bit far from downtown, but it is close to the natural bridge park by the sea. It is convenient to walk to watch the sunrise in the morning. The hotel offers free parking, a generous breakfast, fruit oats, Waffle, everything. The price is a little expensive. Fortunately, it is a business meeting, the hotel service is good, the hardware facilities are quite complete, the pool, sauna, gym are all available, it is a good choice for business travel.