Quality Inn

Do not stay here and don't use ***********!!! I try to give the properties the benefit of the doubt, but our stay here was TERRIBLE!!! We paid for the pet fee on the Booking with ***********, but we were charged again at check-in. *********** was unwilling to help!!! I will never book with them again. The property was dirty and there was an older man in the parking lot picking up cigarette butts!! They were changing the beds in the floor above us and they were literally throwing the old mattresses onto the patio area in front of our room!!! Do I need to say more???

I hate to leave a bad review, but I had trusted the good reviews from previous guests and was fooled. So here is my experience. Pros - I chose this place because it had 4 TripAdvisor stars. Plenty of free parking Price was great, $100 on a weeknight Manager was pleasant and kind Location was close to restaurants, liquor stores and gas stations The room was spacious and clean, although worn The TV worked The wifi was good The room had a microwave, refrigerator and tiny coffee maker We did get a good nights sleep, even while being on a busy street We were allowed to check in early Cons - I went to the office twice - once to check in and again to ask where the ice machine was. Both times the office was locked and nobody around (granted, we did arrive early to check in) The pool, while very inviting, was closed which was disappointing The building paint was faded and just sad The bed had a very old, soft mattress that bounced when we sat on it Bath towels, while clean, were cheap, rough and way too small. Time to upgrade! The Kleenex compartment in the bathroom was empty The room had a rather strange set up. Part had old stained carpet, the other part had parquet flooring, as if a kitchen may have been there at one time. The closet was hidden behind the bathroom door. We were not warned beforehand that there would be construction noise within the property. We were put in a room directly above a room that was being remodeled. It felt like all the drilling and hammering was happening in our room, it was so loud and the walls were shaking. We couldn't hear the TV. The noise went on until about 6pm and then started up again at 8:30 in the morning, waking us up. This was very unnerving. While the blackout curtains on the main window worked wonderfully, there is another, small frosted window on the other side of the room that had no curtain and let in a lot of light. So even if the construction didn't wake us up, the morning sunlight definitely would. The neighborhood is a bit rough, and we didn't want to leave the room. There are many aggressive homeless people roaming around. The red flag was when the manager warned us to lock our car and our door. If we were staying more than one night, we would have left and gone to another hotel. We like to stay in Choice Hotels properties, but overall we were disappointed with this one. We noticed a Comfort Inn about 1/2 mile away and it looked brand new and very inviting. While I realize the management cannot do much about the town's homeless situation, the property itself could really use a complete facelift. Unfortunately, this Quality Inn did not live up to its name or the standards of the Choice Hotels organization.

For the price this hotel met all of our needs: convenient location (although a fair distance from the ocean front); plenty of car parking; clean; adequate continental breakfast. I would say the bonus was how quiet it was, surprising given the location on a main road but our room was at the very back of the complex. Down side for us was being on the third floor, we had just arrived from Australia and had a serious amount of luggage to transfer. Definitely don’t want to leave belongings in the car overnight as multiple warning signs are posted.

Chose this hotel for my birthday weekend in Santa Cruz, trying to stay within the Choice Hotels group to earn points, and it was the only one within our budget. When making the online reservation 1-2 months ago, I specifically asked for a lower level floor due to being a senior (62), and recuperating from knee surgery a few months ago. When we checked in, I asked about the lower level, and no rooms were available with a king size bed. He stated that they had a queen size, but that was already reserved. The alternative? A room on the second level close by steep stairs. Too many trips up and down slowly with some knee pain, so very unhappy with this. When we parked in the handicapped space, the clerk saw this and came to our car and said "sorry". Our check-in process was a little challenging with the language (clerk was E. Indian). We were not told where the ice maker was, and my husband had to search to find, which was located at the opposite end of the motel on the bottom level. We were not told about breakfast and those hours, therefore we never used. The room was somewhat updated, but carpet was dirty, as my husband's white socks got dirty black stains on the bottom over both nights of the two-night stay. Some of the electrical outlets didn't work. The configuration of the room was odd, as the bathroom door blocked closet door; one has to be closed in order to access the other. Wasted space in an area where a desk or table w/ chairs would have been nice to use for additional seating. Not enough room between closet shelf and clothing rack, as it was difficult to remove hangers ( see picture). The king size bed was not too bad, but we bought our own pillows and had some comfort. Room was quiet, but at night, when we returned to our room there were a couple of people walking around that looked a little rough, so we made sure our car was locked and did not have any items visible. It looked like someone looked in our car, because palm handprints were found on the back passenger window that we saw the next morning. The window air conditioner could have been a little cooler, even after leaving on high when not in the room. This was ridiculous, given we were in an area where the temps were in the 70s, but there was some humidity in the area. The frosted window above the air conditioner did not have curtains, so at night there was a bright light shining in from the parking lot next door, so the room was not completely dark, and it was hard to get to sleep. The curtains were torn and knotted, and ugly to look at (see pictures). The coffee maker was small and okay, but not a Keurig unit. Please do not label me a ****** on my next comments, but there must be a culture thing with the Indian people who are running/owning these establishments. They need to focus on speaking clearly and doing better with customer service and to ensure that the rooms are in good shape and that their visitors receive all pertinent information about th

The owners here are great. Very friendly establishment and convenient to multiple shops, restaurants, and gas stations. Minutes away from the Santa Cruz boardwalk. Will stay here again if the opportunity presents.

This is not a four star hotel. But it is a perfectly respectable place to stay. We have stayed hear twice over 5 years. The rooms and bathrooms have always been well cleaned and set up. Upen provides a warm and helpful experience in staying in SC. He and his wife take great pride on keeping up and improving this property. For the price - I don't think you can beat this in SC. Breakfast bags were provided due to COVID protocols.

This was by far the most filthy room I have ever seen -- the bathroom sink and shower were covered in a dirty black film! Clearly, NO ONE HAD EVER EVEN ATTEMPTED to clean the bathroom -- let alone clean the room to "Covid-cleaning" standards! Upon leaving, the hotel manager promised me that he would call me and refund at least $60.00 -- which he NEVER DID! He also never returned my several calls about his promise and this filthy room. If you don't mind staying in a room that's had ZERO cleaning since the last quest stayed there -- stay at the Quality Inn in Santa Cruz.

The room was simple, spacious, and kept very clean by the staff. Housekeeping and the owner, Upen, were so wonderful during the entire stay. Keeping with COVID precautions, they offer a to-go bag each morning for breakfast. There are near-by restaurants, a Starbucks, and gas stations.