Rachael
April 3, 2024
The property itself is fine. We were very disappointed in our stay. We arrived about 3 pm at check-in time and we were told our room would be available in about 10 minutes. Several times after that we were told that it would be an additional few minutes. During that time, the staff did reimburse the cost of parking and provided bottled water, but we did not get into our room until 1 hour and 45 minutes later. We were told that the delay was due to it being too busy because of Spring Break and that they couldn't keep up with the schedule. One restroom was unavailable for use and the other one was not accessible for whatever reason while we waited for our room. We were not told until nearly that time that we could leave our belongings and go do other things in the area. We wasted that time waiting for our room with the expectation that it would be ready. We were offered late check out, but that was of no help as we didn't need it due to our travel arrangement. The pull out bed was also malformed and we had to seek out bedding in order to accommodate the 5th person in our party. The attendant did provide those within the 10 minutes promised. It wasn't a great experience for us, and I don't know that we'll select again in the future should we return to the area.