Monte Uzulu Boutique Hotel

Great aesthetics but lacking in customer service. I communicated with the owner I would be arriving at 8pm and upon arrival no one was on the property to even check me in. I then had to wait approx. 40minutes to get let into my room after a long day of travel. I had also asked about laundry service which was confirmed as an available service at an extra charge (500 pesos minimum load) however no one came around in the morning to collect my laundry as per the instructions in the room. The complimentary breakfast was delicious and their chef was quite lovely. The shower products in the room were top notch (eco friendly, biodegradable) and they also included bug spray and aloe sun gel. However upon check out, out no one was around again and I had to carry all my luggage off of the property which consists of a lot of stairs and pebbled walkways. Also prices fluctuate here so I ended up booking my room for 1500 pesos more via ******* than their web rate.

This place was amazing. Small hotel with an intimate setting. Great, clean rooms with amazing balconies with fantastic views. You were up in the jungle but could hear the ocean waves from your balcony. Yummy eco-friendly products, amazing massages that the staff arrange to come to you, yoga, etc. The staff were incredibly attentive, friendly, thoughtful. The food was great--the chef really cared and created beautiful plates. What is not to love about walking to the bay, floating in a very saline ocean watching the sun rise (or set), then walking back to the hotel for an amazing breakfast or dinnerr.

Great hotel and great value with genuine friendly staff. The rooms were absolutely beautiful. We wished we could've stayed longer.

Very nice accommodation and very quiet. Julio runs an excellent restaurant on site.

We loved being there! The room was very nice. The staff was so kind, helpful and flexible! The went way beyond to help us! We loved the location - close to the beaches, walkable and plenty of places to eat.

I spent 4 nights in Monte Uzulu. It's up a series of steps from the small main street of San Augstinillo and my balcony had a beautiful view of the ocean and deep green trees and vegetation. The hotel and rooms are beautifully designed. Unfortunately, I was ill for much of my stay (nothing to do with this hotel stay) so I didn't get to explore as much as I would have liked, but the hotel staff (special shout out to Israel), and their on-call doctor, took very good care of me. I was able to order delicious room service dinners, and when the restaurant was closed, the hotel staff went very much out of their way finding out what I'd like, finding a restaurant open serving that food, and bringing it to me. I'd love to come back another time when I'm fully well to experience all the hotel and San Augustinillo has to offer.

I had the most lovely stay in the hotel. The property was beautiful and very peaceful. It es perfect for relaxing and unwinding. The nearby beach was great. Breakfast was excellent. The staff was so attentive and shared great insights about the town, where to eat and what to do. I highly recommend.