Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

I stayed at the Courtyard by Marriott back in April for work. I was there for just under 10 days. The hotel was clean and comfortable. Love the shower amenities. The cafe located in the lobby was amazing. The staff was kind and helpful. I think for the price, you can't beat it. Oh yeah, can't forget the fresh cookies!

We had a two queen beds. Across from them were oversized furniture making the aisle at the end of our beds narrow. We couldn’t pass by each other unless one of us moved to the side of the bed. The door handle in the bathroom was loose. Outside our room was a train track & trash bin ( early hours hotel staff would throw bags away - it was noisy). We could also hear the elevator from our room & the heat/a/c unit when it came on was very noisy. We did not sleep well. On top of all of that, when we entered the room, it smelled like someone had been smoking **** in there. We cracked the window to try to air it out but there was still a smell in the bathroom.

The tv didnt work on artival. Which is ok, but we only found out after settling in. Had to move rooms. Wifi is ridiculously slow...reminiscent of dial up days. Staff, great.

I liked everything about the property and staff at the hotel. The only minor criticism I can share is that the Starbucks coffee did not measure up to other Starbucks franchises that I frequent.

It was clean and everyone was nice

Paid $10 for parking

Clean, quiet with a nice staff.

Room was clean and comfortable