Dreamwave Hotel Santiago Reviews

The staff are very accommodating. The service is prompt. The amenities need to be updated and maintained.

Stayed few times for business trip

Excellent, I enjoyed my stay there during my trip I wish I could come back soon!

No stock for room service and no refrigerator

The cooler in the room didn't work during the day, which was the worst. It didn't function as a hotel, opening the door and saying that the corridor is cooler. Also, the staff was irresponsible, and when I consulted that the air conditioner in the room did not work during the day, I asked them to change the room, but they were all small rooms, and even though I had reserved a VIP room, they gave me a lower-class room. I was asked if there would be any change, so I declined. Then I was told that the guest didn't accept it, even though I asked them to look at a different room. There is no refrigerator in the room, so drinks cannot be cooled. This was informed in advance, so I'm convinced, but even so, I was exhausted in this heat. I will not use it again.

We transferred to different rooms over the course that we stayed there due to different issues. The only good thing about this hotel are the staff.

For the price paid, it was THE BEST hotel I have stayed at in the Philippines. Real American comfortable mattress! Real American feel pillows. Heavy thick comfortable comforter and blanket. Freezing cold air conditioner. Water so hot you can’t fully open. Useable excellent cable tv, with English option. HBO! Kettle. 2 glasses, coffee cups. Complimentary tooth paste and brushes/nice smelling soap. Large towels. Excellent shower space. Great for disabled or handicapped individuals (bench) large shower head and also wand. Bidet Shopping/grocery (save more) in the same building. Palawan money changer downstairs. (Although valrica gives better exchange rates) Near Florida bus terminal. 50 yard walk. McDonald’s and kfc within stone throw. 7/11 beside Florida liner. (Super convenient location) tricycle or taxi on site. Refrigerator and freezer available for use but not in room. The negatives, it was little flying bug season… non biting though. Internet wasn’t working for our stay but it was due to an auto accident (uncontrollable) finally 500 push key deposit.!!! Absolutely, worth expedias price, or even walk in price for that matter! Loved my stay!

I have been to many islands and hotels in the Philippines. I am an experienced traveler here! Other than the internet not functioning this was the BEST hotel I have stayed in at a $26 usd price! Things you absolutely don’t get in a Manila hotel! A quilted thick blanket. Kettle, hot water shower, super soft king bed (great mattress) large room, security and police EVERYWHERE! SAFE… not like Manila where you NEED to be on guard EVERY public place to protect your phone or gold. Snatchers are rampant because they work in coordination with the barangay (police) for payment…. Santiago is a really nice town! You are safe here and the police are respectable! They also treat foreigners equal.- meaning not dual prices for foreigners vs locals. Completely recommend this hotel….. best I’ve seen at a lower end price! If you are near Santiago… don’t miss this jewel! OVERLY satisfied!!! It’s about time *******! You have done very poorly lately! Very poorly!

The first room had no window. I moved rooms. The entire floor (all rooms) had just been treated with insecticide. I could not breathe and starting coughing. My throat burned. The staff told me to wait a few hours and it would pass. I immediately checked out and went to another hotel. “Non refundable”. It was better to lose the money than endanger my health.