DoubleTree by Hilton Santiago Kennedy Reviews

Travel and personal care utensils available. Common area services.

Facilities: good Sanitation: good Environment: good Service: good Many people

Good location and nice view

The restaurant on the top floor of the 17th floor is great!

Good location

設施：齊全 衞生：乾淨 環境：視野好 服務：很好

我自己比較喜歡，高大上，周邊風景很美

灑店連洗澡熱水都沒有，服務一般

The hotel is in a nice leafy suburb about 30 minute drive from centre. Great rooftop restaurant. Hotel is clean and modern however has a major flaw. The toilet and shower are tiny and badly designed. The toilet cubicle is about the same size as that on a plane and shower cubicle is also very small, both open directly into the bedroom. Infact my wife slipped while trying to manoeuvre out of the shower and really badly bruised her arm and shoulder, it could have been much worse. We notified reception as we needed to go to the hospital and emailed the manager as i wanted to ensure they logged the accident. However, three days after the accident, when we were checking out, i asked to see the manager. Remarkbly, he told me that the accident hadn't been reported to him or logged. This is quite poor for a major hotel chain.

The staff was exceptional and very eager to be helpful when we checked in and anything we needed help with. Would highly recommend

This hotel was in the perfect location for me for work. I also made use of the bike paths and e-bikes for hire

For sure it is an amazing and happy stay in a clean, tranquil hotel with friendly staff. It was so cozy to have our meal at the restaurant on 17th floor with bird eye views on the vicinity area and beautiful sunset. The room was spacious. Foods were not expensive.

Service at reception good for Val, but there was a guy who did not even speak good Spanish. Both jacuzzi and shower water were cold, the conditioner and towel holder were not working. The food at the restaurant took ages.

Good service and reasonable priced, nice views in the rooftop restaurant, decent room layout. If there is automatic doors like the Mandarin Oriental cross the street did, it will be perfect.