Lastarria Hotel

L’emplacement de cet hôtel est top! Beaucoup de choses peuvent se visiter à pied depuis cet hôtel. Cependant, nous déplorons la qualité du service, qui n’est pas à la hauteur du prix payé (carte de la chambre qui se démagnétise chaque jour, pas d’ascenseur pour accéder aux 4 étages de l’hôtel, petit déjeuner déplorable, et certains membres du personnel antipathique ) Nous ne retournerons pas dans cet établissement

Pésimo. Desde tener que esperar para poder ingresar a nuestra habitación debido a que, el recepcionista debe abandonar la recepción del hotel para ir a entregar departamentos fuera de las instalaciones del hotel hasta la bulla durante toda la noche de otros huéspedes al subir las escaleras, el conserje no pone orden ni cuida el descanso de quienes pagamos por ello. Con suerte, logramos dormir 3 horas por las incomodidades antes mencionadas.

Hay mucho ruido fuera de las habitaciones. Ni siquiera es por la gente o música de afuera, si no por el ruido interno o del mismo staff del hotel. Por ejemplo, si te quedas en el segundo piso, se oye mucho el ruido de la cafetería o de los huéspedes subiendo … el problema es que es a muy temprana hora o muy noche.

The worst choice we could have made. When we returned to the hotel, the receptionist was not at the reception desk, he had left the hotel, so we had to wait for him to return to the hotel to be able to enter our room, in very bad taste, because we never imagined that this hotel had this type of policy towards its clients, since they do not give out a card or access key to move freely during daylight hours. However, this is not the worst, since around 2 or 3 in the morning some guests arrived, shouting, they went up the stairs and then continued shouting on one of the floors and the receptionist did nothing to make them respect the other passengers who were resting in our rooms. When they fell silent and we thought we could go back to rest, several guests entered the hotel, went up the stairs banging their suitcases on each step, talking loudly, they had no empathy with the other passengers of the hotel who were resting. I got up to complain about the incident and the receptionist does not allow me to make any excuses and denies the noises. In other words, he ignores my complaints about wanting to rest, a situation that has kept me up at night and I am having a terrible time because of his inexperience in hotel work, since he is not only there to receive people but also to put things in order and take care of all of us who stay in this very poor hotel. Yes, if I had known about the bad things about this hotel, I would never have stayed here and, what is worse, at 5 am (the time I am finishing this complaint) I am already awake and I have to drive a couple of hours further south without a break for which I paid for it.

We had a pleasant experience here. Contrary to other reviews, there was staff at the counter and everyone was friendly. For breakfast you will be sent to the adjacent restaurant / coffee bar. That was okay, nothing special. Nice collection of art books at the counter.