Guest User
July 5, 2024
We were arriving very early morning to Santorini and I booked an extra night so we had a hotel room when we got there to rest and unwind after a long trip from America . We messaged the hotel in advance to be sure it would not be a problem. When I got to the hotel no one was there. We waited, and around 7.40 am hotel staff arrived, and let us know we had wait until 8 when front desk will open. We were there , they were there but still we had to wait. We booked and PAID long time ago for a “caldera view room“ and we got a bottom floor room without any balcony or no terrace, no window with view at all the the ocean, No even stepping out of the door to the comunal terrace filled with not very well treated plans. We went to front desk and the smiling, open the window and said “here is the view.” I just responded, “yes and it is not my room“ she was trying to save the situation and it felt like a joke. Then she told me she could not do anything, there was no supervisor on the property, and the only thing to do would be for me (not her) to send an email to the property. This is totally unacceptable and really bad customer service. After that, nothing else mattered. Breakfast was very good, but every day was exactly the same - last day we just had coffee and went out for breakfast. My recommendation, spend a little of more money, and stay in place where they really value as a customer and show they care about you . Situations like this can ruin your vacation.