No.88 Tenghai Community, Haitang Bay, Haitang District, Sanya, Hainan, 572000, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Nanuna Surf Ocean View Resort Guest Reviews
4.7/5
Outstanding
215 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.8
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(215)
Positive reviews(204)
Reviews with photos/video(94)
Nice sea view(11)
Well decorated(10)
Delicious breakfast(10)
Friendly front desk staff(6)
Great swimming pool(5)
Too noisy(5)
Perfect for families(4)
Well designed(4)
Negative reviews(11)
Kineret
King room with balcony with sea view
Stayed in Aug 2024
Solo travelers
23 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel is totally new! Everything was high class and luxurious. The stafff was very kind and generous. The view and the balcony were amazing 🤩. I really enjoyed my stay there. Just one thing that really bothered me is that with this high price i expected that they will have also hair conditioner and body lotion, but there wasn’t, a bit pity. Furthermore, i didnt want my breakfast so i asked instead to change the voucher for lunch instead, and the manager agreed to do so. I must say that it was delicious 😋 i will definitely come back
Response from Property: We are very pleased with your praise! Our hotel's strategic location and abundant attractions will add a lot of convenience and fun to your trip.
Guest User
Twin room with balcony with sea view
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 26, 2024
Great small hotel. We were here with 2 kids and friends. Hotel is great, nice swimming pool, very nice room. All together great apart the very loud music played every day from 7-11pm on the beach ( hotel has really good ones played and sing) but the other places around play terribly loud and **** music so it's hard to stay at the beach at that time.
Response from Property: Thank you very much for your high praise of our hotel! Your satisfaction is our greatest motivation, and we will continue to work hard to provide better service to every guest
Guest User
2-bed Room With Sea View
Stayed in Aug 2024
Family
15 review
4.7/5
Amazing
Posted on Aug 31, 2024
The room is spacious, clean and bright, and the sea view room has a great view, which makes people feel relaxed and happy. Breakfast was so-so, with limited varieties. I ate rice noodles for 3 days. Room service is basically on call. There is a laundry room on the fifth floor which is very convenient. I go to the sea twice a day and leave the washing of surfing clothes to the washing machine, which is very convenient. There are singers singing downstairs in the evening, and it usually doesn't get quiet until 11 o'clock, so the impact is not too big. The surf club in the hotel is more formal and the price is slightly higher, but the experience is more professional than other clubs. If you pursue quality, you can’t go wrong with them.
Original TextTranslated by Google
Response from Property: Thank you for your kind words! With spacious and bright rooms and first-class facilities, our hotel is committed to creating a comfortable home away from home for you. We are working hard to debug and transform breakfast to ensure better service and food quality in the future. Thank you again for your feedback and attention, and we look forward to your visit again.
lievre
King room with bathtub with sea view
Stayed in Jul 2024
Family
5 review
4.7/5
Amazing
Posted on Jul 18, 2024
Anyone who has ever walked wildly in a huge hotel must know how to appreciate the beauty of nanuna:
When you get out of the elevator, you'll find the restaurant. When you get out of the restaurant, you'll find the swimming pool. When you get out of the swimming pool, you'll find the beach and the sea...
The bedding, mattresses and toiletries are all five-star standards. The water from the aosmith direct drinking water system is sweeter than some mineral water. The smart heated toilet...
Even in the evening, Nanuna’s concert-level speakers are a bit noisy. I hope Nanuna can maintain a good cultural environment in Houhai Village.
The waiters knew each other before the reinstallation. They are friendly and hospitable. The hotel includes breakfast and afternoon tea. There is a piano in the lobby. The children practiced their summer vacation piano homework after breakfast every day.
Original TextTranslated by Google
6/12
Response from Property: Thank you very much for your high praise for our hotel! Your satisfaction is our greatest motivation, and we will continue to work hard to provide every guest with better services.
Haitun-longmao
Elegant Queen Room
Stayed in Apr 2024
Couples
23 review
2.7/5
Posted on Apr 8, 2024
Let me give the conclusion first: bad review! ! I come to Sanya several times every year, mostly staying in Yalong Bay and Haitang Bay. This time I wanted to surf, but I was afraid of being too tired, so I decided to stay one night in Houhai Village. I chose accommodation online based on the distance from the beach. I found that most of them were homestays, so I was worried. I was fooled and chose this hotel (the price is twice as expensive as a B&B). The hotel facilities are very new and hygienic, and the front desk service is very good. The room I booked is relatively small, and the window is very small above the bed, so There was a musty smell as soon as we entered the door. When we checked in, we asked about renting a board. A male waiter said that it is best to hire a coach when renting a board. Otherwise, you may not rent it alone (for fear of danger). We felt very It’s strange, because we have played in Bali. Although we are not experts, we can play by ourselves. After changing our clothes and going for a walk on the beach, many people sell surfboards (50 people play until 6 o’clock, and it is already past 3 o’clock), and they also sell surfboards. The coach was selling and taking pictures. We saw that the boards were relatively old and worried about being cheated, so we went back to the hotel to ask about the price. It was 100 yuan and we played until 6 o'clock. We thought it was OK. In fact, we only went there twice and returned the board (less than 1 hour). , there are too many people in the sea, all waiting for the wave. When the wave comes, the coaches are pushing the boards. We are not experts. It is too dangerous for everyone to be crowded together. Safety first when going out to play. My husband went to return the complaint and while I was taking a shower, a young man on crutches at the front desk said unhappily, "Why is there sand on the board?" I was very surprised. You have to walk on the beach to get to the hotel from the sea, so there would be some on the board. Is sand normal? My husband was also stunned, and he went on to say, "You should rinse it in the sea and clamp it up directly, so there will be no sand!" That's how we did it. When we walked over, the edge of the board would get a little bit on it. I looked at it and it was on the tail of the board. A little bit, and said very unhappily, "Can't you just rinse it off!" After I rinsed my feet, I started to rinse the sand off the board. To be honest, I only did this after seeing him wearing a cast on one foot and using a cane. He is a waiter himself, and it is his job responsibility to clean the surfboards and hang them on the wall. He doesn't say he can't do his job, but he still blames us? ? I have never seen such a weird waiter! Do you know what you do? I rushed to Banao and asked, "Is it okay?" He probably heard my unhappy tone, and said it was okay, and my husband hung it on the wall. The purpose of going on vacation is to be safe and happy, but now my mood was completely ruined by this waiter who didn't know where he was... I didn't feel like going out for a stroll anymore, so I opened the small window at night. Get some air, it’s very noisy outside, the music is loud, so many people are probably having a good time! I have a very bad impression of Houhai Village! The overall feeling is that the folk customs are sturdy! ! If not, just step on the trap! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Nanuna Surf Seaview Resort. I am very, very sorry for bringing you such a bad experience. The poor service attitude of the surfing instructor is our dereliction of duty in training. We have tried to contact you but failed to get your understanding. We have criticized and punished this employee accordingly. We are very sorry that we could not satisfy you and we sincerely hope that there is still a chance to make amends. This room is indeed the hotel's type that does not look at the sea. The room type may not meet your expectations. The bedding used by nanuna is a Westin Heavenly Bed mattress and German Senying doors and windows. After closing the windows, it can achieve better sound insulation, giving you a comfortable sleeping experience. For other room issues, we have contacted our colleagues in the engineering department to resolve them as soon as possible. Once again, we deeply apologize for not being able to provide you with a satisfactory stay experience. The hotel regularly conducts service training to ensure the professional service quality of service staff and provide guests with considerate and meticulous services. Houhai Village is known as "Surfer's Paradise" and "Young People's Utopia". The atmosphere and the fireworks of the world coexist. I sincerely hope that you will choose our Nanuna Hotel again when you come to Sanya. We will make changes with sincerity to let you see progress.
Guest User
Elegant Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The room is very clean and comfortable. The large balcony next to the seaside is very comfortable. The lights are bright at night. I like it very much. I will bring my mother here next time, especially the one-stop shop for eating, drinking and entertainment downstairs is super convenient...🥳🥳🥳
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable review of our hotel! We have always been committed to providing guests with a high-quality accommodation experience. We have selected first-class brand equipment, from comfortable bedding to high-quality bathroom products, the perfect combination of aesthetics and functionality, aiming to create a poetic life experience for you. Looking forward to your visit again and wishing you all the best!