San Ya  Earl Park Hyatt Hotel

San Ya Earl Park Hyatt Hotel Reviews

San Ya Earl Park Hyatt Hotel

No. 747 Jiefang Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
San Ya  Earl Park Hyatt Hotel
San Ya  Earl Park Hyatt HotelSan Ya  Earl Park Hyatt HotelSan Ya  Earl Park Hyatt Hotel
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San Ya Earl Park Hyatt Hotel Guest Reviews

4.6/5
Very Good
1401 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1401)
Positive reviews(1348)
Reviews with photos/video(339)
Friendly front desk staff(132)
Delicious breakfast(128)
Many amenities(107)
Great swimming pool(67)
Close to beach(44)
Loved the beach(19)
Easy to call taxis(15)
Negative reviews(53)
Wend
Selected Queen Room
Stayed in Sep 2024
Couples
12 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel is new and clean. It’s located close to the beach. The staff is friendly and helpful. The breakfast is average though. Lots of fried food, not enough fruits. I suggest that the hotel add more fresh and healthy food options for breakfast.
Response from Property: Dear guests: Hello! Thank you for choosing Earl Baiyue Hotel and sharing your stay! Thank you very much for your recognition and suggestions to the hotel, we have reported to the leadership and made improvements to the breakfast problem you feedback, thank you again for your recognition of our hotel and your valuable comments! We look forward to seeing you again.
Beglaryan
Light Luxury Queen Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Nice new hotel
Guest User
Light Luxury 2-bed Room
Stayed in Jan 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 9, 2024
What I liked about this hotel: Its new. All the furniture and Dyson hair drier looked unused. Location: 15 min walk from the beach. Very convenient washing room with 3 washing machines. Nicely equipped gym. Comfortable beds. Interesting designer decision with a rotating desk. Nice big swimming pool. What I didn’t like: room design isn’t convenient: toilet and shower are separated. No balcony and no place to dry clothes. No place to store clothes. Breakfast is not that nice , we were not full after the meal. All the time it was very noisy as a bunch of helicopters were flying over. On our last day the swimming pool was very dirty with some white particles , it was disgusting even to step into water.
Response from Property: Dear guest! We apologize for not giving you a perfect experience. So far we still can not identify your room number can not restore your stay in the store during the situation, and make the corresponding corrective measures. Looking forward to you can give us a promotion and compensation opportunities to contact us. If you have a chance to stay in this hotel, you can contact our customer service center if you have any problems, we will not stop for you. We look forward to seeing you again and seeing our growth.
Passport Visionz
Light Luxury 2-bed Room
Stayed in Apr 2024
Couples
127 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Awesome hotel very modern!!! And it is affordable! If we knew sooner we would have came here the whole time!!!
Olanike
Classic Queen Room
Stayed in Feb 2024
Solo travelers
2 review
3.7/5
Posted on Feb 17, 2024
I expected a lot more. The location is great and the room is clean. Breakfast more Chinese than Western. The name of the Hotel on trip.com is different from the actual name of the hotel. So, if your need to take a taxi that can be quite tricky.
Response from Property: Dear guests! Thank you for choosing to stay at the Sanya Park Hyatt Hotel and your sincere comments. Your satisfaction is our best recognition. The Park Hyatt Hotel is located in the center of Sanya on Jiefang Road, walking Street, Night Market Full of fireworks, romantic lover's Bridge, seafood market, the sea and sky are all within walking distance, satisfy you to eat, live, travel, buy, entertainment all kinds of experience. Step by step scene, Infinite Wonderful! Thank you again for choosing to stay in our hotel, we sincerely look forward to your visit again!
Guest User
Light Luxury 2-bed Room
Stayed in Jan 2024
Other
1 review
3.7/5
Posted on Jan 23, 2024
At front desk, Hellina provided an excellent customer service. She was very helpful and spoke very good English. Thank you.
Response from Property: [Hand in Hand Day Earl Protector Tour] Dear guests, hello! Thank you for choosing to stay at the Earl Baiyue Hotel and giving us a good review. We look forward to your 5-point satisfaction, which is the best recognition for us. The Earl Baiyue Hotel is located on Jiefang Road in the center of Sanya. It has a characteristic pedestrian street, a night market full of fireworks, and a romantic The sentimental Lover's Bridge, the delicious seafood market, and the coastline of the same color as the water and sky are all within walking distance, providing you with various experiences of eating, living, traveling, shopping, and entertainment. One step at a time, infinitely exciting! Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again!
Bocaitaohua
Selected Queen Room
Stayed in Aug 2024
Family
2 review
3.5/5
Posted on Aug 24, 2024
The location is good. There are buses to Nanhai Guanyin/Sanya Station/Yiheng Night Market. You can walk to the second trade market recommended by Xiaohongshu to buy seafood. After dinner, you can walk to the beach opposite Shengyi Hotel to watch the sunset. But the hardware is really not up to the five-star standard. It is at most three stars. There is a sink next to the bed (only about 50 cm away, see the picture, and you can't put anything around the basin, which is very inconvenient for girls to wash their faces). When you turn on the water, the sound is amazing, and the sound of flushing the toilet is also earth-shaking. You have to leave quickly after using the toilet, otherwise the water flow can spray out and splash on people's legs, and it will also splash all over the toilet seat. It's too unhygienic! ! You have to make sure that the people in the room sleep at the same time, otherwise someone goes to the toilet in the middle of the night or gets up earlier than you, and you will be woken up by the rumbling sound of the sink and flushing the toilet! I have stayed in so many hotels all over the country, 100 homestays, and more than 1,000 hotels. This one is really rated two or three stars at most, and it is still scored for the location. By the way, the hotel lobby is also very low-class. There are several steel doors around the lobby leading to the elevator, just like the emergency exit door to the toilet in the mall. At that moment, I felt like I was waiting for the freight elevator at the back stairs instead of waiting for the passenger elevator in the hotel lobby. The service of the front desk clerk was also very average, which was comparable to that of an economy hotel. If you lower your expectations, you may not be so disappointed. Even my mother, who rarely goes out, asked me: Is this a five-star hotel? The bedding was quite clean.
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Guest User
Selected 2-bed Room
Stayed in Aug 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The front desk service attitude is very good, check-in is very fast, and the staff are also very polite. The hotel also has robot service. The transportation is convenient and it is very close to the seaside. It is worth recommending
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Response from Property: Dear guests: Hello! Thank you for taking the time to give Xiaoyue a five-star review despite your busy schedule. Xiaoyue will always look forward to your arrival! We will definitely spare no effort to provide better service! Remember to come back and visit Xiaoyue~
Guest User
Selected Queen Room
Stayed in Aug 2024
Couples
9 review
4.6/5
Great
Posted on Aug 13, 2024
The sanitation is OK, but there are still a few hairs. This price is really good. As for the environment, after all, it is in the city, there are still some noises, not too loud, the equipment is very new, the hotel is also very good, but there are some dead corners for sanitation. This price is generally very good
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Response from Property: Dear guest, hello! Thank you very much for choosing Sanya Earl Baiyue Hotel! I am really ashamed that I didn't get your full five-point praise~ Xiaoyue is really sorry for the hygiene issues you raised. Xiaoyue has reported to the relevant departments for timely rectification and punished the relevant departments. Xiaoyue will pay more attention to hygiene inspections in the future~ Xiaoyue is also very sorry for the noise problem you mentioned. Xiaoyue also provides earplugs. If you need them, you can tell Xiaoyue~ Xiaoyue will continue to improve on the problems you mentioned. I hope that Xiaoyue can provide you with satisfactory service next time. I look forward to your visit again and wish you a pleasant journey~
Guest User
Family Friendly Room
Stayed in Aug 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Facilities: Very complete, with a children's playground and a swimming pool Hygiene: Very good Environment: Convenient transportation, right on the road, with specialty stores around, very comfortable Service: The front desk is very enthusiastic, and the other waiters are also very enthusiastic The parent-child bunk beds we stayed in this time, the children liked them very much and were very happy. The hotel breakfast is very rich
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Response from Property: Dear guest: Hello! Thank you for giving Xiaoyue a five-star praise in your busy schedule. Xiaoyue will always look forward to your arrival! We will spare no effort to provide better service! Remember to come back to visit Xiaoyue~
Guest User
Selected Queen Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The hotel is very good. The whole check-in process was pleasant and reassuring. The layout of the room is very simple and fresh. All kinds of facilities are available, and the hygiene is meticulous. It is a very satisfactory check-in experience. It is really a super beautiful room. The view outside the window is super open. The decoration style is also unique. I like this style very much. The bedding is also very comfortable. The price is very cost-effective. I also used the points to redeem a breakfast, which is really very good. It costs 38 yuan per person to buy breakfast, which is very cost-effective. You can see the swimming pool when you have breakfast on the fifth floor, which is really good. There is also a Mengtian Bar on the first floor, which is very convenient to go. When you have enough fun, you can go upstairs to sleep, hahahaha, there are also security guards on duty downstairs, full of security, and the ladies at the front desk are really gentle, the service is particularly good, highly recommended!!! Come again next time!
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6/11
Guest User
Selected 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The location is good, very close to Sanya Bay. I didn't eat breakfast, but the service is OK. It's clean and hygienic. The swimming pool is on the fifth floor. It's not very big, but it's also good. The kids had a lot of fun. It's easy to buy food and drinks around, and takeout is also convenient
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Response from Property: Dear guest: Hello! Xiaoyue's greatest wish is to satisfy you. Seeing your stay and sharing, Xiaoyue is very happy. Because of you, Xiaoyue will be more wonderful! Xiaoyue is waiting for you to come again!
Anonymous User
Selected Queen Room
Stayed in Jul 2024
Other
2 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The hotel is in a very good location, with Jiefang Road at the door. It is very convenient to walk to the beach or shopping malls, and it takes 15 minutes to drive to Sanya Station. The room hardware conditions are really cost-effective, and the hotel is equipped with self-service laundry, which is also very convenient. From the concierge at the door to the front desk staff to the restaurant staff at breakfast time, the service awareness is particularly good. When you arrive, you will take the initiative to help you take your luggage and send it to the room. When you leave the hotel, you will also help you send it to the car. Highly recommended to stay!
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Response from Property: Dear guest: Hello! It is a great honor for you to choose Sanya Jiefang Road Earl Baiyue Hotel. Your valuable pictures and praise comments are a great encouragement to Xiaoyue. Xiaoyue will persevere and provide you with satisfactory service. I look forward to meeting you again~
Nirulimi
Classic Queen Room
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The front desk service is enthusiastic, the staff is very polite, the hotel is well-equipped, the hotel has robot service, a gym, laundry, restaurant, swimming pool, the room environment is good, and it is close to the beach. It is worth recommending!
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Response from Property: Dear guest: Hello! Five-point praise and great affirmation are Xiaoyue's goals. Seeing your recognition, Xiaoyue is so happy. I hope you can continue to support Xiaoyue. Xiaoyue is looking forward to your next stay!!!
Anonymous User
Selected Queen Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The soundproofing and sunshade are good, but the washbasin is a little small. The mattress is soft and suitable for me. I got up very late for two days and didn't have breakfast, which is a pity. I don't know how the breakfast is
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Response from Property: Dear guest: Hello! Thank you very much for your support and affirmation of Xiaoyue. I hope you can recommend Xiaoyue to your friends. I look forward to your return~