5 Sunny Bay Road, Yalong Bay National Resort District, Sanya, Hainan, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Park Hyatt Sanya Sunny Bay Resort Guest Reviews
4.8/5
Excellent
6972 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(6972)
Positive reviews(6853)
Reviews with photos/video(4565)
Well designed(1050)
Nice sea view(783)
Great swimming pool(473)
Delicious breakfast(426)
Perfect for honeymoons(126)
Close to beach(117)
Has an infinity pool(114)
Excellent afternoon tea(60)
Negative reviews(119)
Covic Nemanja
Park Suite King
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Aug 30, 2024
Most beautiful beach in Sanya and more, and we travel a lot! Very good hotel, perfect breakfast. We were in 4 hotels in Sanya and this one is the best for sure. We will go there again for sure! Strong recomended! In the morning beach is perfect , cristal wather, just afternoon sea goes down , but it is good anyway. Swiming pool is beautiful also and clean.
Shann Chow
Park Ocean View Room Twin
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
One of the best resorts I have ever stayed in. Initially, I was skeptical about visiting China due to some negative hotel reviews I had read. However, this trip completely changed my perspective.
The staff went above and beyond to ensure our stay was comfortable. Chelsey Yang was incredibly attentive when my daughter had a splinter in her foot, providing medical care right at the breakfast buffet. My daughter was in so much pain that she wouldn't let me near her, but Chelsey managed to calm her down and treat her effectively.
Our butler, Fiona, was always responsive to our requests, making our stay even more enjoyable. The photographer captured beautiful photos of our family, creating memories we will cherish forever.
The room was immaculate, and with only 200 units at the resort, we enjoyed the beach and restaurants almost entirely to ourselves. The privacy and lack of crowds were a significant plus for us.
The kids had a fantastic time at Club Hyatt, participating in various activities such as oil painting, soap making, clay modeling, crab catching, tent making with coconut leaves, and even climbing coconut trees. This allowed us to have much-needed time to ourselves, knowing our children were well taken care of and entertained.
Overall, I am thoroughly impressed with this resort. The excellent service, clean facilities, and engaging activities for kids made our stay unforgettable. I highly recommend this resort to anyone looking for a relaxing and family-friendly vacation in China.
6/9
Response from Property: Dear Guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thanks again and hoping to see you again in a near future. With Best Regards,
Aleksandra najah
Park Room King
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 3, 2024
Wow , wow wow, the best 5 star hotel, of my life, i was in many places, and high quality ranking hotel, if you read my comment and just thinking to choose between this park hyatt or an other trust me just take it, i suggest to much that i choose + to parkhyat in my staying in Sanya intercontinental + Mgm, the level of comparison not exist, the park hyat staff amazing, the reception, LUNA , and i will repeat Luna , she assist us the best assitance, bring for us small gift , make us feel the highest level of hospitality, they did for us a surprise it was honneymoon cake ,the pool it great, the architecture amazing .
Luna thank you again for everythings, and dear readers please dont waste your money and time anywhere else, This is your PLACe
6/14
Response from Property: Dear Guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thanks again and hoping to see you again in a near future. With Best Regards
Guest User
Premium Full Sea-View Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 17, 2024
very good
chrome
Premium Full Sea-View Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
not bad
Simon
Park Ocean View Room King
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Fantastic hotel - easily top 3 in Sanya. Very calm atmosphere and overall design. Being more secluded than the Yalong Bay beach, it’s great for children to swim and snorkel. Great kids club and facilities too!
Response from Property: Dear Guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thanks again and hoping to see you again in a near future. With Best Regards,
Guest User
Balcony Ocean View King Room
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Nov 29, 2023
It’s an exceptional hotel. A lot of space and luxury everywhere. The best beach in Hainan. The Service was also very good. Only the breakfast was not exceptional but it‘s very good as well.
Response from Property: Dear guest, thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support and couldn't be more honored to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Michelsss
Park Room King
Stayed in Nov 2023
Couples
21 review
5.0/5
Outstanding
Posted on Nov 13, 2023
One of the best place for vacation in Sanya, perfect private beach with crystal clean water and white sands. Stunning hotel grounds and caring stuff like Arina 和平
made our stay at the hotel truly fantastic!
Response from Property: Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Guest User
Balcony Ocean View King Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 14, 2023
During our second stay at the Park Hyatt in Sanya we experienced the same great service, fantastic food, and beautiful surroundings as our first time there. The management team does a wonderful job keeping people happy! Guest Experience Department, my housekeeper Fairy's service is enthusiastic.
Response from Property: Dear guest, thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support and couldn't be more honored to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Anonymous User
Premium Full Sea-View Room
Stayed in Aug 2023
Travel with friends
32 review
2.0/5
Posted on Aug 29, 2023
Lacks of passion in service. Failure in noise control at late night.It overall was an overrated resort.
Response from Property: Dear guest, thank you for staying at Park Hyatt Sanya Sunny Bay Resort. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. Once again we appreciate your feedback and hope to welcome you again in the near future.
OlSYX
Park Room Twin
Stayed in Jul 2023
Family
9 review
5.0/5
Outstanding
Posted on Jul 31, 2023
One of the best hotels in Sanya!!!
During my stay at the hotel, I was extremely impressed with the impeccable service and top-notch maintenance. From the moment I checked in, the staff made me feel welcomed and attended to my every need throughout my stay. The room was immaculately clean, and any request I had, whether it was for extra amenities or information about local attractions, was promptly fulfilled with a smile.
Response from Property: Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Vladimir
Park Ocean View Room King
Stayed in Jul 2023
Couples
18 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Beautiful hotel with amazing views and great facilities. It has one of the best beaches in Sanya. The staff in the hotel is very friendly and Daisy who was assigned to take care of us during our stay was excellent and always available to answer any questions.
Response from Property: Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Mohammad yadegarfard
Park Room King
Stayed in Jul 2023
Couples
13 review
5.0/5
Outstanding
Posted on Jul 19, 2023
A location is very good. The beach it’s so clean. And staff are so friendly. Also breakfast is very various and so delicious. I think park hayatt is the best.
Response from Property: Dear guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Paul
Park Suite King
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 5, 2023
perfect experience in sanya. the best hotel i have staied
Response from Property: Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. It was an absolute pleasure to have you and we are glad to hear that you enjoyed your time. Thanks again and hoping to see you again in a near future.
Anonymous User
Premium Ocean View King
Stayed in Dec 2022
Couples
3 review
3.2/5
Posted on Dec 30, 2022
My review is based on the price and quality ratio. Since this resort is one of the most expensive in Sanya, I would certainly expect certain standards:
+
The rooms and ocean view was nice a clean.
The environment, lounges, library are all fascinating especially with several decor of different artists.
Breakfast was nice in pair with other international 5 stars brands, the bread was my favorite. Suggesting to go before 8:30am or it will get super crowded.
-
The service was nonexistent. They barely greet you.
It was hard to get proper information even in Chinese
At the bar they didn’t even have LEMON, I asked perhaps the restaurant might have had it, but the staff repeatedly mentioned that it was out of stock. Interesting…
Mini bar food was poor. Just sweet items
Indoor pool changing room locker didn’t work,
Everything time I went to take a shower, the shower gel dispenser was empty in both showers and one of the shower didn’t work properly.
I would like to mention that we are talking about ‘Park Hyatt’
‘Private beach’ beds were limited and seems that everyone could go there, since there is another access for the public.
Well, overall. The rooms and environment are interesting, however I wouldn’t go back again for the reasons mentioned above….
6/8
Response from Property: Dear guest, Thank you for staying at Park Hyatt Sanya Sunny Bay Resort. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better service and experience.