Hilton Garden Inn Reviews
Hilton Garden Inn
No.116 Huixin Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
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1 night
Hilton Garden Inn Guest Reviews
4.7/5
Outstanding
5987 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(5987)
Positive reviews(5845)
Reviews with photos/video(1241)
Near shopping area(912)
Convenient for shopping(747)
Delicious breakfast(382)
Friendly front desk staff(366)
Great swimming pool(152)
Nice sea view(143)
Perfect for kids(98)
Negative reviews(142)
Anonymous User
Garden Room - Garden-View (2 beds)
Stayed in Jun 2024
Travel with friends
3 review
Outstanding
Posted on Jun 21, 2024
Hotel room is very clean and staffs are really friendly . They went the extra mile to help us order MeiTuan as we do not have local line. You can order TaoBao and deliver here before you touch down in Sanya . At the reception , they have a small drawer which can provide you plasters , scotch tape etc . Hotel is located opposite to Yiheng Nightmarket . Hotel has 17 floor , so do expect a little more waiting timing for the lifts .
Response from Property: Dear Valued Guest, Warmest greeting from Hilton Garden Inn Sanya! Thanks for staying with us, we are pleased to hear that your stay here has met with your expectation, thanks for your comments on our room facility. Satisfaction from our guest is what we always pursuing. We hope we can host you when you stop by in future. Thanks again and wish you a good day!——海小花服务团队
Maxmax
Garden-View Queen Room
Stayed in May 2024
Couples
5 review
Outstanding
Posted on Jul 9, 2024
It was clean and nice. It's surprisingly nice for its price. opposite a night market and close to many other locations
Response from Property: Dear guest, thank you for choosing and staying at Hilton Garden Inn Sanya. Our hotel is located in the core location of Tianya District, Sanya City, only 1.5 kilometers away from Sanya Bay and a 10-minute drive to the famous seaside scenic avenue, with convenient transportation and pleasant scenery. In terms of hygiene, we always strictly implement the group's hygiene standards. The bedding in the guest rooms is carefully cleaned according to standards to ensure that every guest can stay at ease and feel at ease. We will always insist on welcoming every guest from afar with a warm and hospitable attitude and warm and considerate service. We look forward to continuing to work with you on the road to future growth!Thanks again and wish you have a good day!——海小花服务团队
Louisa
Garden Room - Garden-View (2 beds)
Stayed in Apr 2024
Family
13 review
Great
Posted on Apr 30, 2024
Great stay overall. Clean, close to the night market, and helpful staff. However had a poor experience when I tried to access the swimming pool. My Chinese is limited and I did not know you need to wear a swimming cap in order to swim. The swimming pool concierge was rude and laughed at me when I was trying to understand what he was saying. Other than that it was a great stay.
Response from Property: Dear guest, please accept sincere greetings from Hilton Garden Inn Sanya. . Our hotel is located in the core area of CBD in Tianya District, Sanya City, with convenient transportation. It is adjacent to EGO Nightclub and pedestrian street, allowing you to experience both the fashionable urban nightlife and the comfortable and comfortable island style. At the "亿恒" snack city directly opposite the hotel, you can experience local food culture. At the same time, in terms of guest room hygiene, the hotel staff carefully cleans every place in accordance with hygiene standards to provide every guest with a clean and comfortable living space. We are sorry that you were not able to enjoy high-quality service during your stay. We once again express our deep apologies. We will actively collect and improve our services. What you care about is what we care about. We look forward to serving you better next time and witnessing our growth. I wish you a happy life! ——海小花服务团队
ZhangAllen
Garden-View Queen Room
Stayed in Dec 2023
Solo travelers
43 review
Outstanding
Posted on Dec 25, 2023
Large room with an awesome balcony . Friendly stuff and top rated service. I love it.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Sanya! Our hotel is committed to providing guests with the most comfortable guest room space, using environmental protection concepts to create brightly colored and simple guest room styles. Each room has a balcony, so that you can embrace nature and enjoy the magnificent sea and sky views. Comfortable branded mattresses help you sleep peacefully and enjoy a sound night's sleep. In addition to the consistent service tenet, we insist on providing guests with a safe and secure stay environment. We look forward to your next visit and wish you a pleasant journey!——海小花服务团队
Mr Kiyomov
Deluxe Sea-view Suite
Stayed in Jul 2024
Family
55 review
Great
Posted on Jul 21, 2024
Good place. Breakfast could be better
Response from Property: Dear guest, welcome to Hilton Garden Inn Sanya. Thank you for your support and love for the hotel as a whole. Our hotel is fully equipped with a gym, self-service laundry, wireless network, etc. At the same time, we have also noticed your comments on the hotel breakfast. The hotel management team is also constantly collecting guests' opinions for continuous improvement. If you can tell us which specific aspects of the hotel breakfast need to be improved, we will be very grateful. Looking forward to serving you again and wish you a happy life!——海小花服务团队
Aurore2
Garden-View Queen Room
Stayed in Dec 2022
Couples
2 review
Very Good
Posted on Dec 28, 2022
Hôtel very confortable. Even a Starbucks station in the lobby which is very convenient. Close to the night market and not so far from the beach (15mn walking). Just one negative point : we booked a non smoking room but the sheets smelled smoke.
Response from Property: Dear guest, please accept my sincere greetings from Hilton Garden Inn Sanya. Providing guests with a clean, tidy, warm and comfortable living environment wholeheartedly is the core work that our friends always keep in mind. From the moment you step into the hotel lobby, your tiredness will melt in our warmth. Here, you can communicate with us face to face if you have any questions or ideas. Your comfort is the purpose of our service. Looking forward to your choice again, I wish you a pleasant journey!——海小花服务团队
LouisianaGuy
Garden Room - Garden-View (2 beds)
Stayed in Aug 2022
Travel with friends
36 review
Outstanding
Posted on Aug 4, 2022
This hotel is nice for being closer to the airport especially on your last night in Sanya. The service is good and friendly. They helped us a lot. We got a free upgrade to sea view. Pool is a little small and must wear a cap which is the only I don’t like.
Response from Property: Dear Guest,Thank you for taking the time to write a review about your recent stay at our Hilton Garden Inn Sanya. We're located in downtown, only two kilometers from Sanya Bay beach on the South China Sea. Our hotel is connected to a commercial center, Within three kilometers there's a good choice of restaurants, shopping, and many businesses. We always provide a quiet and comfortable living environment for all guest, so we need to wear swimming caps in the pool. We welcome any additional comments or suggestions you would like to share, and we hope you will try our hotel again in the future.——海小花服务团队
Николай Блощинский
Garden-View Queen Room
Stayed in Jul 2022
Solo travelers
3 review
Outstanding
Posted on Aug 7, 2022
Hilton Garden Inn , it was my first stay in this hotel, July 2022. It is a great hotel. The room is so clean and cozy. There is a TV set, a fridge, a comfortable king-size bed, an air-conditioner in the room. The room is cleaned every day. The hotel administrators are very kind and polite- it`s always nice to contact them for any request. I want to express my special thanks to Lisa as an Assistant director of sales. I got some questions during my stay in the hotel and she helped me solve any problems any time. She was always available, I could call her anytime. Thanks a million, dear Lisa. Wonderful place which met all my expectations. Next time I`ll be staying at this hotel again.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay at our Hilton Garden Inn Sanya. We are very happy to know that our hotel meet your expectation. We will also forward your recognition to Lisa and she will be excited to get your your compliment. Every team members at our hotel are ready to help or support you if you have any issue or problem during your stay. We do hope our hotel will always be your first choice at Sanya. We do hope everything goes well for you!——海小花服务团队
Hartono
Garden Room - Garden-View (2 beds)
Stayed in Apr 2024
Family
20 review
Great
Posted on Apr 19, 2024
Near night market
Response from Property: Dear guest, please accept sincere greetings from Hilton Garden Inn Sanya! We are glad that you chose to book our hotel. Our hotel is located in the core location of Tianya District, Sanya City, close to a large supermarket shopping mall (Wanghao Supermarket) and a seafood food court. Directly opposite the hotel is the "Yiheng Theme Night Market" snack city, where you can experience local food culture. Here we would also like to give you a brief introduction. As a boutique hotel brand under the Hilton Group that focuses on personalized services, our hotel is simple, exquisite, independent and comfortable. We always strive to provide guests with the best cost-effective services. We hope you can experience the uniqueness of Hilton Garden Inn in the future! wish you a happy life! ——Hai Xiaohua service team
Guest User
Sea-view Family Garden Room
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 25, 2024
Ella good
Guest User
Garden-View Queen Room
Stayed in Oct 2024
Other
1 review
Outstanding
Posted on Oct 17, 2024
susan
Guest User
Garden-View Queen Room
Stayed in Nov 2023
Other
3 review
Outstanding
Posted on Nov 16, 2023
Real good CM Bing
Response from Property: Dear guest, Thank you for taking time to share your stay experience with Hilton Garden Inn Sanya. We are glad to see that you are satisfied with our friendly staff. We are honored to have your support and companionship. Warm and hospitable service and comfortable and clean environment have always been our major advantages, attracting many guests who value experience. Here, you not only have your basic needs met, but also a "home away from home" where you can feel comfortable, warm and enjoy yourself. Looking forward to your next visit and wish you a happy life! ——海小花服务团队
Danny_L
Garden Room - Sea-View (2 beds)
Stayed in Jan 2022
Travel with friends
15 review
Outstanding
Posted on Feb 6, 2022
Arriving at the Hilton we were instantly welcomed with warm service;from the security guards to reception. They called on an English speaking staff member, Willa, to assist us during the check in process. She was professional,friendy and explained how all the amenities worked. As our room was not ready yet she gave us complimentary coupons for Starbucks located in the hotel lobby. Once our room was ready another friendly staff member, Lisa, offered to show us to our room and availed herself for any further queries we may have during our stay.
Room: Clean and well maintained.
Breakfast: Has a good mix of western and chinese options. There is also fresh juice available that is prepared each morning.
Location: Centrally located in the downtown area with a big night market just opposite the street.
Pool: There is a kiddies and a big pool. During the day the kids may occupy some of the big pool for swimming lessons.
Beach distance: It's about a 15 min walk to the beach.
6/8
Response from Property: Dear guest, Thank you for taking the time to write a review about your recent stay at our Hilton Garden Inn Sanya. Our hotel is located in the core of Tianya District, Sanya City, close to the Huandao high-speed railway station and Wanghao supermarket, the largest local supermarket, with convenient transportation and life; It is only 1.5km away from Sanya Bay and 10 minutes' drive to the famous seaside scenic Avenue. Your satisfaction is our eternal goal. We will always support you with our high-quality service. Thank you for your recognition of us. We hope you will continue to support us in the future. We wish you all the best!—— Haixiaohua service team
TTLun
Deluxe Sea-view Double Room
Stayed in Mar 2024
Couples
13 review
Amazing
Posted on Mar 24, 2024
Quite ok 👌
wan
Superior Garden-view Twin Room
Stayed in Jul 2022
Family
23 review
Outstanding
Posted on Jul 12, 2022
My family really enjoyed our stay at the Hilton. We were there for four days and were really impressed with the friendliness and service, especially from the pool and activities staff on the 3rd floor. Housekeeping also arranged an extra mattress for my kid so we didn't have to share the bed.
Pros: great service culture, clean rooms, small but nice pools, good lobby restaurant, lots of free kids activities, close to airport and night market
Cons: nothing really
这个酒店很好， 服务很好， 有很多免费儿童活动
Response from Property: Dear guest, thank you for choosing and staying at Hilton Garden Inn Sanya, and we are honored that our environment and colleagues' service can be praised by you. We have always insisted on welcoming every guest who comes from afar with a warm and hospitable attitude and warm service. The hotel is located in the core of Tianya District, Sanya City, close to a large supermarket shopping center (Wanghao Supermarket) and a seafood food plaza, and directly opposite the "Yiheng Theme Night Market" snack city, where you can experience the local food culture. Please allow us to give you a brief brand introduction: as a Hilton Garden Inn brand under the Hilton Group that focuses on personalized service, our hotel is fully equipped, including gym, self-service laundry room, parent-child room, hotel public areas and guest rooms Wi-Fi connection, etc. In addition, it also has facilities such as swimming pools and children's playgrounds that are more abundant than the brand standard. We are grateful for every minute and every second with you, and we will definitely strive to be a better version of ourselves. Looking forward to seeing you again, I wish you a happy day every day!——海小花服务团队