Grand Soluxe Hotel & Resort Sanya Reviews

TRES BIEN SAUF QU IL A PAS DE BUFFET MIDI REPAS NI LE SOIR ON PEUT MANGER A LA CARTE

Hotel is cleaning staff is too honestly breakfast is too delicious

The best thing about this hotel was room service. They don't wake you up early or disturb you. Cleaning was top notch. Beach was very close so you can go there daily. Unfortunately the pool was closed and that was the amenity that i was hoping to get in.

Hotel staff was very friendly and can speak basic English. I went early for checkin at 11:45 pm and my room which I booked was not cleaned so room was upgraded to premium room for free where sea view was good and sea can be seen 180 degrees.Beach is just few minutes walk from the hotel. I stayed in that hotel for two nights but mine bed sheets were not changed. There were some stingy strains on the floor nearby bed and also on mirror in bathroom. There was small hole in my bed sheet. There was no refrigerator in the room so I requested them to use hotel staff refrigerator to put my food. Mine air conditioner was not working well so I requested them to fix it and it was fixed. Other then that I had very good experience staying there and I would definitely recommend it to others if they work on negatives when I’ve mentioned above.

Best location for relaxing when i back i will book again clean hotel and sea view was nice with clean pool i like it

Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet. The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too. We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022! The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory. The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island. We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.

Great hotel

We were pleasantly surprised. Clean rooms, stunning bath on the balcony. Would definitely stay there again.

Fantastic service and very comfortable. I was looking for a place near the airport to stay away from the city and to be surrounded by nature. I actually extended my stay for 4 additional nights since having the beach across the street is extremely convenient, especially if you like to take dips early in the morning. The boardwalk along Sanya Bay is right there as well; very shaded and clean, perfect for long walks or running. The staff at the hotel was very friendly and the pool was super clean. I will definitely stay here again when I want to escape for short vacations on a weekend!

Amenities were closed due to covid during our stay but the staff was extremely nice and helpful. Will come back !

Was a great experience,the service was good the workers so kind and attentive,wanna comeback ❤️.

The last hotel in Sanya, I chose the one close to the airport and upgraded to the Supreme Sea View Room. The sea view is really amazing, super beautiful. The service attitude is very good, and they actively provide various services. The children like to play in the swimming pool, which is super close to the beach. The room is simple and clean, but it still feels a bit old. It will be better if it is upgraded.

Due to weather reasons, the flight was delayed and it was already early morning when I arrived in Sanya. I arrived at the hotel around 8 am, but I couldn't check in because it was too early. Later, I explained the situation to the hotel front desk. Xiaoyu from the front desk asked the hotel leader to let me check in early and upgraded the room for free so that I could rest early. I am very grateful to Xiaoyu from the front desk and the hotel for the arrangement! I will continue to choose to stay at Sunshine Hotel next time I come to Sanya. At the same time, I would like to thank the Ctrip platform housekeeper for his help!

It was a great stay at the hotel. The hotel lobby staff was very enthusiastic. Ms. Wei Xin at the front desk was very patient in arranging the room. I was very satisfied. The hotel is very close to the airport and the seaside and is very convenient.