Horizon Sanya Yalong Bay Resort & Spa

Horizon Sanya Yalong Bay Resort & Spa Reviews

Horizon Sanya Yalong Bay Resort & Spa

Near Yalongwan Central Square, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
Horizon Sanya Yalong Bay Resort & Spa
Horizon Sanya Yalong Bay Resort & SpaHorizon Sanya Yalong Bay Resort & SpaHorizon Sanya Yalong Bay Resort & Spa
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Horizon Sanya Yalong Bay Resort & Spa Guest Reviews

4.7/5
Outstanding
23051 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(23051)
Positive reviews(22497)
Reviews with photos/video(9695)
Perfect for kids(5983)
Family activities available(1945)
Great swimming pool(1599)
Loved the beach(1595)
Close to beach(873)
Has facilities for children(773)
Negative reviews(554)
Julia
Front Sea View Room On Building
Stayed in Jul 2024
Family
36 review
4.2/5
Very Good
Posted on Jul 30, 2024
We choose this hotel for 3 years already. Advantages: Amazing sea views, beautiful area, delicious breakfast, very pleasant beach area with a lot of shade. Room key card as a waterproof bracelet is a big plus, worry free. Abundance of activities for kids. Fire show was amazing, my son went three times. The photoshooting is included in your stay! You can get 5 pictures for free or pay 599 to get all the pictures (over 100), the shooting process was quick and fun, the pictures are very beautiful! Points to improve: Hotel has many pools but only 2 towel stands, it takes you much time to find the towels and walk to them. More towel stands would be great. Many of the activities are parent-child ones. As a parent I prefer to have some rest time and watch my child play rather than play with him. If the hotel could make a division for different age groups, toddlers could have their easy games with parents, while kids over 5 years old could play alone and have more challenging games. The foam party needs a separate registration and payment. That’s a bit troublesome. Other hotels have it daily for free. The zoo gives you a very depressive feeling - for example, the 5 little deer are kept in a tiny dirty smelly place, they look so sad, your heart is breaking… please close this “attraction”, many animals are suffering there.
6/7
Response from Property: Dear guest, hello, thank you for staying at Sanya Tianyu Resort Hotel and sharing your experience with us. I am very happy to see that you like the hotel. Through your meticulous description, you can feel what this trip has brought to you. A sense of happiness is what all our hotel staff have been pursuing, and it will also become the driving force for us to continue to work hard and make progress. The hotel's Linyin has been opened for the first time. It has an friendly and professional parent-child management team. The ace parent-child coach takes care of the baby throughout the entire process, creating a new state-of-the-art immersive baby walking posture. The indoor park and outdoor fun play experience take turns, integrating parent-child research and parenting experience sharing. , allowing children to develop in an all-round way morally, intellectually, physically and aesthetically. Not only can they have fun in Tianyu, but they can also make many good friends of the same age. We also look forward to your next stay experience and sharing, and I wish you a happy life!
AlanW
Area 2 Forest Water Play Family Room
Stayed in Jul 2024
Family
45 review
3.5/5
Posted on Jul 27, 2024
Nice beach but staff were not that friendly. Reached around 3pm but waited almost 1 hour to have the room ready. Breakfast buffet were fine with lot of variety but not the quality you will expect.
Roman Mr.
Superior Sea View Family Room-II
Stayed in Nov 2023
Family
17 review
4.7/5
Amazing
Posted on Nov 11, 2023
Perfect beach resort for the family with kids, thank you for the hospitality Horizon, but do it more friendly for international tourists, not only for the domestic guests!
Response from Property: Dear guest, hello, we are honored that you have given us recognition, and we are also very happy that our staff have received your praise. The hotel adheres to the service tenet of "Come to Tianyu and have fun" and strives to provide every guest with a perfect stay. vacation experience. In addition to daily parent-child activities, the hotel also has popular marine sports for young people, swimming pool paddle boarding, mermaid experience, cat pavilion and Internet celebrity infinity pool check-in and photo shooting, etc., giving every guest who comes to Tianyu a happy time Have fun! We look forward to your next stay and your perfect review, and wish you a happy life!
Guest User
Area 1 Selected Sea View Room
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on Apr 14, 2024
Funny
Gaoman
Superior Room - Sea-View
Stayed in Sep 2023
Family
8 review
4.7/5
Amazing
Posted on Sep 29, 2023
Nice hotel specially for families trip Many activities to do , great view
Response from Property: Dear guest, hello, thank you very much for your review. Tianyu has always been committed to serving every one of our guests attentively. Ensuring you have peace of mind and fun while staying at the hotel is our unremitting pursuit. We look forward to you and your family having an unforgettable vacation experience here. Guests staying at the hotel can apply for discounts on shopping at duty-free shops, and shuttle buses to and from duty-free shops are provided to help you travel easily. We look forward to your next stay and wish you a happy life!
Master
Area 2 Forest Water Play Family Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Extremely well facilities for the kids. Will visit again.
Guest User
Deluxe Ocean-view Room (Area 2)
Stayed in Nov 2023
Couples
3 review
5.0/5
Outstanding
Posted on Nov 8, 2023
The first area is renovated and a room was comfortable!
MOHAMAD
Area 1 Selected Deluxe Sea View Room
Stayed in Mar 2023
Family
6 review
5.0/5
Outstanding
Posted on Apr 1, 2023
Hotel good coco 👍👍👍
Renthero
Area 2 Forest Water Play Family Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Very good hotel for families.
Nataliia
Deluxe Mountain-view Room (Area 2)
Stayed in Jul 2022
Family
4 review
5.0/5
Outstanding
Posted on Jul 16, 2022
Wonderful vacation at the Horizon hotel! This is the best hotel from those where we have stayed in Sanya ! Very convenient location, the amazing sea and the beach. Very good breakfasts! Clean! Very attentive and polite staff! We are very grateful to Mr. William, who helped us all the time from the first day of our vacation until our departure! Experienced, polite, caring, with good English! The best feedback! The territory of the hotel is very large! Great pools, restaurants, various activities for children and many beautiful places to take pictures! Next time we won't even look for another one. We will definitely come back here! Thank you!
Response from Property: Thank you for your good comments.We are looking forward to your next comming.
Vanessa
Deluxe Ocean-view Room (Area 2)
Stayed in Jul 2022
Family
11 review
5.0/5
Outstanding
Posted on Jul 10, 2022
Pros: 1.Very close to the beach! Barely a walk at all! 2. Great for families with small children as there’s a lot of shallow pools good for toddler height 3. Lots of slides. About 5 really good ones for ages 3+ and then some smaller ones for younger kids. Best part is adults can go on the slides too! 4. Good amount of pools and spread out which helps it feel less crowded. Also has a roofed in pool in a cave (great if it rains) 5. Excellent seaside buffet and fun entertainment like magic show, fire dancers etc. 6. Good service and staff add your wechat if you have problems they can speak English 7. Free photo shoot up to 5 pics for every hotel guest. 30 rmb extra for additional photos if wanted. Book 1 day in advance. 8. Lots of activities for kids like climbing frame, pottery making, a small zoo etc 9. Very close to a shopping plaza (across the street). They have traditional Hainan restaurants and even Hagen Das ice cream. Cons: 1. If you don’t have small children you many feel very overwhelmed by the crowds of kids. I’ve stayed at several 5 star hotels but this one feels the most noisy and bustling. Not as peaceful and serene like others. It’s just very crowded and the breakfast buffet gets crowded if you go too late. I highly suggest you don’t choose this hotel if you don’t have children ages 0-10. It’s really catered to that age group. It’s a paradise for kids! 2. Breakfast buffet doesn’t have a lot of western food choices. There are some. Managed to see waffles at some point but compared to other hotels the western food section is less. 3. The layout of the hotel is a bit confusing and hard to navigate but after a day or two it starts to make sense. It’s just like it’s own little busy town. 4. All of the hot tubs were empty and not functioning. Might be a seasonal thing but we like hot tubs even in July. 5. The map of the hotel and activity schedule for kids is only in Chinese. Would me nice if they had a bilingual version to help out foreign guests. Overall, I would recommend you choose this hotel if you’re focused on the pool entertainment for younger kids and safety for kids not quite able to swim as there’s a lot of fun shallow pools and play areas.
Response from Property: Thank you for your comments.We would try our best to become better and we are looking forward to your next comming.
Mark Christopher
Area 1 Selected Sea View Room
Stayed in Dec 2021
Couples
33 review
4.2/5
Very Good
Posted on Dec 29, 2021
Nice resort, secluded and remote but very nice beach access and amenities. If you have children, they will love it! It is a bit noisy most of the time. The pool area is very extensive. Be sure to explore outside the resort grounds early in your stay to discover what is nearby.
6/7
Response from Property: Thank you for your comments.Welcome to come again next time!Good luck!
Family Travel
Forest -Children's Fun House Area 2
Stayed in Oct 2021
Family
1 review
5.0/5
Outstanding
Posted on Dec 9, 2021
Perfect for families with younger children, multiple outdoor pools and activity areas. A small petting zoo and play areas outdoors and indoors. Beach access is extremely easy with outside showers readily available. The breakfast buffet is decent, just go a little bit earlier or later to avoid the rush.
6/7
Response from Property: Thank you for your comments.We are so happy to hear that your family had a wonderful holiday here.See you next time!
AGS#UVSENSE-ARTE-
Standard Room
Stayed in Dec 2021
Family
17 review
5.0/5
Outstanding
Posted on Jan 5, 2022
It’s a best place for a family resort :) they have everything what you need for vacation :) recommend it :)
Response from Property: Thank you for your good comment and we look forward to seeing you again.Good luck!
Terri
Stayed in Dec 2021
Family
14 review
4.7/5
Amazing
Posted on Dec 30, 2021
Our stay here was wonderful. The resort is massive, much bigger than we thought with many activities for young children as well. There are multiple pools for little children to adults. There are water slides as well, but these were not opened while we were here (not sure why but we also did not ask). Beach access is very close, so you can walk to the beach directly. We were able to check out late and store our luggage as well. The manager Yan shared his we chat and was so very helpful. He answered any questions we had immediately. The room (Elegant room with mini kitchen) was large and had two rooms (one with king bed and the other with single bed and pull out double sofa). Breakfast was great, lots of options for all diets (we are plant based and were able to have food to eat). We were very pleased with our stay here. Staff were very friendly and helpful, attentive as well. My only suggestion would be to equip rooms with mini kitchens with dish cloths to wash dishes (dish soap was provided, as well as laundry soap for washing machine), and also provide some spoons/forks/knives. This would be helpful when preparing food in the rooms and to clean dishes. We would highly recommend this resort, lots of activities and the pools are so many and big that they never seem crowded, and the beach so close there is lots to do.
Response from Property: Thank you for your suggestions, which will help us to do better. The opening hours of the slides are 10:00a.m.-1:00p.m. and 2:00-6:00p.m.,and Recently, the water temperature is relatively cool, so we will remind you not to use it, but you can experience it during the opening hours, just ask the staff to open it.Thank you for your comments and look forward to coming again!