Horizon Sanya Yalong Bay Resort & Spa Reviews
Horizon Sanya Yalong Bay Resort & Spa
Near Yalongwan Central Square, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Horizon Sanya Yalong Bay Resort & Spa Guest Reviews
4.7/5
Outstanding
24092 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(24092)
Positive reviews(23542)
Reviews with photos/video(10032)
Perfect for kids(9643)
Nice sea view(2279)
Family activities available(2005)
Great swimming pool(1887)
Friendly front desk staff(1132)
Has facilities for children(981)
Close to beach(922)
Negative reviews(550)
AYANA AYUSHEEVA
Area 1 Selected Room
Stayed in Nov 2024
Couples
2 review
Outstanding
Posted on Dec 2, 2024
Good hotel with direct access to the beach. The hotel specializes for family with children, there are a lot of entertainments. Big area, many swimming pool with view to the sea. The breakfast food is variable and taste. We are trying hot pot dinner, there are a lot is different ingredients and unlimited beer 😄 the beautiful gym area see on the picture.
TOMASEVIC
Area 2 Forest Water Play Family Room
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Nov 23, 2024
It was great, the children enjoyed it, and so did we. Recommendation for holidays with children.
Julia
Front Sea View Room On Building
Stayed in Jul 2024
Family
35 review
Very Good
Posted on Jul 30, 2024
We choose this hotel for 3 years already.
Advantages:
Amazing sea views, beautiful area, delicious breakfast, very pleasant beach area with a lot of shade. Room key card as a waterproof bracelet is a big plus, worry free. Abundance of activities for kids. Fire show was amazing, my son went three times.
The photoshooting is included in your stay! You can get 5 pictures for free or pay 599 to get all the pictures (over 100), the shooting process was quick and fun, the pictures are very beautiful!
Points to improve:
Hotel has many pools but only 2 towel stands, it takes you much time to find the towels and walk to them. More towel stands would be great.
Many of the activities are parent-child ones. As a parent I prefer to have some rest time and watch my child play rather than play with him. If the hotel could make a division for different age groups, toddlers could have their easy games with parents, while kids over 5 years old could play alone and have more challenging games.
The foam party needs a separate registration and payment. That’s a bit troublesome. Other hotels have it daily for free.
The zoo gives you a very depressive feeling - for example, the 5 little deer are kept in a tiny dirty smelly place, they look so sad, your heart is breaking… please close this “attraction”, many animals are suffering there.
6/7
Response from Property: Dear guest, hello, thank you for staying at Sanya Tianyu Resort Hotel and sharing your experience with us. I am very happy to see that you like the hotel. Through your meticulous description, you can feel what this trip has brought to you. A sense of happiness is what all our hotel staff have been pursuing, and it will also become the driving force for us to continue to work hard and make progress. The hotel's Linyin has been opened for the first time. It has an friendly and professional parent-child management team. The ace parent-child coach takes care of the baby throughout the entire process, creating a new state-of-the-art immersive baby walking posture. The indoor park and outdoor fun play experience take turns, integrating parent-child research and parenting experience sharing. , allowing children to develop in an all-round way morally, intellectually, physically and aesthetically. Not only can they have fun in Tianyu, but they can also make many good friends of the same age. We also look forward to your next stay experience and sharing, and I wish you a happy life!
AlanW
Area 2 Forest Water Play Family Room
Stayed in Jul 2024
Family
44 review
Posted on Jul 27, 2024
Nice beach but staff were not that friendly. Reached around 3pm but waited almost 1 hour to have the room ready. Breakfast buffet were fine with lot of variety but not the quality you will expect.
Response from Property: 尊敬的賓客，我們很抱歉沒能給您帶來滿意的入住體驗，我們重視每一位賓客的體驗及反饋，您在入住期間遇到不滿意的地方，我們希望能第一時間瞭解，可以房間撥打0反應給賓客中心或在現場反映給酒店員工，給我們一個及時彌補的機會，我們定會給您一個滿意的服務和體驗。此後我們也會加強對員工的培訓，提高服務速度與質量，給賓客以滿意的體驗，望您能接受我們最誠摯的歉意。期待你們的再度光臨，以讓我們有機會為您奉上更優質的服務！
Guest User
Forest Family Flat Area Ⅱ
Stayed in Nov 2024
Family
10 review
Outstanding
Posted on Nov 20, 2024
Was a lovely experience in the property, a wonderful place to visit with family and kids, Keep up the good work.,🙂🙂🙂
Response from Property: 尊敬的賓客，您好，很榮幸您給予我們的認可，也很開心我們的員工得到您的誇讚，酒店秉承“來天域，開心玩”的服務宗旨，爭取讓每一位賓客都有一個完美的度假體驗。酒店擁有林蔭泳池，除了每天的親子活動外，還有年輕人廣受歡迎的海上項目、泳池槳板、美人魚體驗、擼貓館和網紅無邊泳池打卡拍攝等項目，給每位來天域的賓客玩的開心玩的盡興！我們期待您的再次入住和滿分好評，祝您生活愉快！
Guest User
Area 1 Selected Room
Stayed in Dec 2024
Family
4 review
Outstanding
Posted on Dec 3, 2024
Good~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roman Mr.
Superior Sea View Family Room-II
Stayed in Nov 2023
Family
23 review
Amazing
Posted on Nov 11, 2023
Perfect beach resort for the family with kids, thank you for the hospitality Horizon, but do it more friendly for international tourists, not only for the domestic guests!
Response from Property: Dear guest, hello, we are honored that you have given us recognition, and we are also very happy that our staff have received your praise. The hotel adheres to the service tenet of "Come to Tianyu and have fun" and strives to provide every guest with a perfect stay. vacation experience. In addition to daily parent-child activities, the hotel also has popular marine sports for young people, swimming pool paddle boarding, mermaid experience, cat pavilion and Internet celebrity infinity pool check-in and photo shooting, etc., giving every guest who comes to Tianyu a happy time Have fun! We look forward to your next stay and your perfect review, and wish you a happy life!
Guest User
Area 1 Selected Sea View Room
Stayed in Apr 2024
Family
3 review
Great
Posted on Apr 14, 2024
Funny
Response from Property: Dear guest, hello, thank you for staying at Sanya Tianyu Resort Hotel and sharing your experience with us. I am very happy to see that you like the hotel. Through your meticulous description, you can feel what this trip has brought to you. A sense of happiness is what all our hotel staff have been pursuing, and it will also become the driving force for us to continue to work hard and make progress. If you encounter any dissatisfaction during your stay, we hope to know it as soon as possible. You can dial 0 in the room to report it to the guest center or report it to the hotel staff on site. Give us a chance to make up for it in time, and we will definitely give you a satisfactory result. service and experience. We look forward to your coming again and wish you a happy life!
Gaoman
Superior Room - Sea-View
Stayed in Sep 2023
Family
11 review
Amazing
Posted on Sep 29, 2023
Nice hotel specially for families trip
Many activities to do , great view
Response from Property: Dear guest, hello, thank you very much for your review. Tianyu has always been committed to serving every one of our guests attentively. Ensuring you have peace of mind and fun while staying at the hotel is our unremitting pursuit. We look forward to you and your family having an unforgettable vacation experience here. Guests staying at the hotel can apply for discounts on shopping at duty-free shops, and shuttle buses to and from duty-free shops are provided to help you travel easily. We look forward to your next stay and wish you a happy life!
Master
Area 2 Forest Water Play Family Room
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 13, 2023
Extremely well facilities for the kids. Will visit again.
Response from Property: 尊敬的賓客，您好，很開心看到您對酒店喜歡和讚許，天域一直都致力於用心服務我們的每一位客人。確保在酒店住的安心玩的開心是我們一直不懈的追求。我們期待您及您的家人在這裏擁有一個難忘的度假體驗。酒店恆温泳池先已開放，擁有林蔭泳池滑道，大葉欖仁樹給這個夏天增添一絲涼爽，同時酒店還增加了趕鴨子、捉泥鰍等新的親子項目讓小朋友在天域酒店開心玩，入住客人均可申請免税店購物折扣優惠，且提供免税店來回穿梭巴士，助您輕鬆出行！酒店王牌親子教練全程帶娃，小童水樂園、網紅泡泡趴等每日多項親子活動暢玩。我們期待您再次入住體驗！
Guest User
New Deluxe Sea View Room I
Stayed in Sep 2024
Couples
31 review
Amazing
Posted on Dec 15, 2024
Overall a nice stay
Response from Property: 尊敬的賓客，您好，感謝您入住三亞天域度假酒店並與我們分享您的體驗，很開心看到您對酒店的喜歡，通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們酒店全體員工一直追求的，這也將成為我們繼續努力、不斷進取的動力。酒店恆温泳池先已開放，擁有6.5萬平米户外“域”花園，超多親子設施，臨海小火車遊園、臨海攀爬探險、域寶貝電玩城等，帶娃打卡親子樂園，期待您能再次入住體驗，祝您生活愉快！
Guest User
Deluxe Ocean-view Room (Area 2)
Stayed in Nov 2023
Couples
3 review
Outstanding
Posted on Nov 8, 2023
The first area is renovated and a room was comfortable!
Response from Property: 尊敬的賓客，您好，很榮幸您給予我們的認可，也很開心我們的員工得到您的誇讚，酒店秉承“來天域，開心玩”的服務宗旨，爭取讓每一位賓客都有一個完美的度假體驗。酒店除了每天的親子活動外，還有年輕人廣受歡迎的海上項目、泳池槳板、美人魚體驗、擼貓館和網紅無邊泳池打卡拍攝等項目，給每位來天域的賓客玩的開心玩的盡興！我們期待您的再次入住和滿分好評，祝您生活愉快！
MOHAMAD
Area 1 Selected Deluxe Sea View Room
Stayed in Mar 2023
Family
8 review
Outstanding
Posted on Apr 1, 2023
Hotel good coco 👍👍👍
Renthero
Area 2 Forest Water Play Family Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 3, 2024
Very good hotel for families.
Response from Property: 尊敬的賓客，您好，很開心看到您對酒店喜歡和讚許，天域一直都致力於用心服務我們的每一位客人。確保在酒店住的安心玩的開心是我們一直不懈的追求。我們期待您及您的家人在這裏擁有一個難忘的度假體驗。酒店擁有林蔭泳池滑道，大葉欖仁樹給這個夏天增添一絲涼爽，同時酒店還增加了趕鴨子、捉泥鰍等新的親子項目讓小朋友在天域酒店開心玩，入住客人均可申請免税店購物折扣優惠，且提供免税店來回穿梭巴士，助您輕鬆出行！酒店王牌親子教練全程帶娃，小童水樂園、網紅泡泡趴等每日多項親子活動暢玩。我們期待您再次入住體驗！
Nataliia
Deluxe Mountain-view Room (Area 2)
Stayed in Jul 2022
Family
4 review
Outstanding
Posted on Jul 16, 2022
Wonderful vacation at the Horizon hotel! This is the best hotel from those where we have stayed in Sanya ! Very convenient location, the amazing sea and the beach. Very good breakfasts! Clean! Very attentive and polite staff! We are very grateful to Mr. William, who helped us all the time from the first day of our vacation until our departure! Experienced, polite, caring, with good English! The best feedback! The territory of the hotel is very large! Great pools, restaurants, various activities for children and many beautiful places to take pictures! Next time we won't even look for another one. We will definitely come back here! Thank you!
Response from Property: Thank you for your good comments.We are looking forward to your next comming.