Grand Metropark Villa Resort Sanya Yalong Bay Reviews
Grand Metropark Villa Resort Sanya Yalong Bay
Yalong Bay National Tourist Resort, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Grand Metropark Villa Resort Sanya Yalong Bay Guest Reviews
4.6/5
Very Good
5665 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(5665)
Positive reviews(5508)
Reviews with photos/video(1497)
Friendly front desk staff(726)
Great swimming pool(538)
Delicious breakfast(235)
Clean pool(196)
Loved the beach(136)
Has play area for children(80)
Close to amusement park(53)
Excellent afternoon tea(50)
Negative reviews(157)
Sarah Welsh1
Boutique Family Villa (Pool)
Stayed in Aug 2024
Travel with friends
15 review
Outstanding
Posted on Aug 9, 2024
These are the best villas I have found in Sanya! Absolutely stunning. The design and amenities here are excellent. The villas and surrounds are so beautiful and everything is very convenient. They also have shuttle buses come to collect you whenever you ring and they are very swift. The staff were all very lovely and some spoke English.
The was a slight issue at check in as our villa wasn’t ready so after 2 hours and some free drinks for the inconvenience, we were upgraded.
After that, everything was perfect, my only regret is that we didn’t stay longer. The design of the villas is pure luxury and are very much worth the price. Highly recommended and I can’t wait to come back. Thank you for a great stay.
6/11
Response from Property: Good morning! Thank you for choosing Metropark Resort Yalong Bay Sanya to share your experience! Seeing your compliments on the screen and feeling your satisfaction with us, Xiao Wei was very moved. Optimal location, unique design style, comfortable and clean living environment and perfect facilities are the reasons why many customers and friends choose Xiaowei. Our attentive service allows every friend to see our smile and feel our sincerity. To feel the warmth and comfort of home is our pursuit. We will continue to work hard. Hope you and your family will choose Xiaowei again next time. I wish you a happy life!
Sura-8 mgl
Honeymoon Garden Villa - 1-Room (Pool)
Stayed in Jun 2024
Family
11 review
Posted on Jul 23, 2024
This is five star resort but stuffs can’t speak english. Communication was so hard for us. Electric problem was every day. Location and facilities were good 👍 We wanted bath with roses like at the trip pictures 😊 But there weren’t roses in the bath
Response from Property: Hello, dear guests and friends! Thank you very much for your stay and review. We deeply apologize for the content of your feedback and the discomfort we have caused you during the service process and hope to gain your understanding. We will have a detailed understanding of the occupancy situation at that time. All hotel staff have always adhered to the service spirit of "guest first, warm as home". We sincerely apologize for not being able to provide you with a high-quality service in a timely manner and leaving you with a little regret during your vacation. I believe that in the future work, we will pay more attention to meticulous and thoughtful service. The growth of the hotel is inseparable from your opinions and suggestions as well as the guests. We sincerely look forward to meeting you again at Sanya Yalong Bay Metropark International Villa Resort Hotel. Wish you and Happy family life!
Maksim
Golf Elegant Room
Stayed in Apr 2024
Couples
9 review
Outstanding
Posted on Apr 5, 2024
Good service, there is a deep pool, which pleases.
Sebaa
1-Bedroom Valentine Pool Villa
Stayed in Dec 2023
Family
21 review
Amazing
Posted on Jan 15, 2024
We have stayed here now the second time at this location as a family. The villa with the private pool is definitely perfect for families.
6/9
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
Guest User
Deluxe 2-bed Room
Stayed in Dec 2023
Couples
7 review
Outstanding
Posted on Dec 30, 2023
We had a lovely stay at the Villa, we had an easy check in and Emma was so lovely and helpful. We also had had a wonderful Photoshoot. We would definitely book with the resort again. Thank you for the wonderful stay.
6/7
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
Freddy
Deluxe 2-bed Room
Stayed in Jun 2024
Couples
11 review
Very Good
Posted on Jun 16, 2024
Nice resort hotel with good breakfast and near the beach. Weather is hot though for June
joellkh
1-Bedroom Valentine Pool Villa
Stayed in Jul 2024
Other
6 review
Outstanding
Posted on Jul 22, 2024
very nice, overall a good hotel with good service. all the staff are friendly
Giorgio
2-Bedroom Pool Villa
Stayed in Mar 2024
Family
4 review
Very Good
Posted on Apr 7, 2024
The place is always appealing, with its magnificent gardens and fully immersed in a green and well-kept environment. Everything is very clean, both outside and inside the villas. The staff has been always kind and attentive to our needs. We especially enjoyed the abundant breakfast, sitting outside with a nice view over the quiet lake. Going to the beach and back is very convenient, thanks to the shuttle service, very effective and timely. We only regret we couldn’t enjoy the dinner buffet, because the music was always too loud, preventing any conversation. This can be easily improved.
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
Dongfanghuayuan
Deluxe 2-bed Room
Stayed in Mar 2024
Couples
9 review
Amazing
Posted on Apr 6, 2024
Best buy resort in Along Bay area
In quiet neighborhood
The service is friendly and positive in solving issues ee had during our stay like AI system
didn't work.
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
khureltulga
Deluxe 2-bed Room
Stayed in Jan 2024
Family
2 review
Outstanding
Posted on Jan 22, 2024
Very good. Safe and clean
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
BbyG
Deluxe 2-bed Room
Stayed in Sep 2023
Couples
3 review
Outstanding
Posted on Oct 1, 2023
Great Customer service, amazing ambience
Response from Property: Dear guests , thank you for your love and recognition of the hotel . It is our greatest achievement to bring you a pleasant and warm stay experience . We look forward to welcoming you again to Grand Metropark Resort Sanya. We wish you a happy life !
Oi Ling Samantha
2-Bedroom Pool Villa
Stayed in Aug 2023
Family
2 review
Posted on Sep 14, 2023
Villas is old and a bit worn down. We stay for five night and on the third night all the electricity broke down. The hotel took an hour or two to make arrangements to change our room under a heated weather. Not too happy about this but other then that the services was good.
Response from Property: Thank you very much for spending time sharing your recent staying experience with us . We truly appreciate it . Pertaining to the issue highlighted in your feedback , we have noted and shared with our team . We really appreciate your feedback and looking forward to welcoming you back to Grand Metropark Resort Sanya.
Dudley Stuurman
2-Bedroom Duplex Elegant(Loft) Pool Villa
Stayed in Aug 2023
Family
4 review
Amazing
Posted on Aug 16, 2023
We booked and paid for a 2-Bedroom Duplex Elegant Pool Villa and did not get it. No-one explained this. The option that was given to us was not too bad, but still I did not get what I pain for. Also, I was told that my deposit would be refunded the same day as checkout but still nothing has been paid into my account.
Response from Property: Thank you very much for spending time sharing your recent staying experience with us . We truly appreciate it . Pertaining to the issue highlighted in your feedback : the room is upgraded for free.The deposit has been refunded.Feel free to contact us if you have any questions. We really appreciate your feedback and looking forward to welcoming you back to Grand Metropark Resort Sanya.
Guest User
2-Bedroom Pool Villa
Stayed in Aug 2023
Family
2 review
Very Good
Posted on Aug 13, 2023
The hotel is on the third line from the beach.
the space of the hotel is well curated , clean and green.
Hotel provides a car to the see every 30 min from 7 amto 7.30pm.
our Villa was a bit dated however everything function well, clean and we enjoyed a lake view.
Response from Property: Thank you very much for spending time sharing your recent staying experience with us . We truly appreciate it . Pertaining to the issue highlighted in your feedback , we have noted and shared with our team . We really appreciate your feedback and looking forward to welcoming you back to Grand Metropark Resort Sanya.
Guest User
2-Bedroom Duplex Family(Loft) Pool Villa
Stayed in Jul 2023
Couples
3 review
Very Good
Posted on Jul 12, 2023
Nice experience with private pool villa . But there are allot of facilities are not available
Response from Property: Thank you very much for spending time sharing your recent staying experience with us . We truly appreciate it . Pertaining to the issue highlighted in your feedback , we have noted and shared with our team . We really appreciate your feedback and looking forward to welcoming you back to Grand Metropark Resort Sanya.