Near Longhai Road (Yalong Bay National Resort), Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Resort Golden Palm Guest Reviews
4.5/5
Good
1375 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(1375)
Positive reviews(1297)
Reviews with photos/video(491)
Close to beach(241)
Loved the beach(219)
Great swimming pool(161)
Friendly front desk staff(54)
Clean pool(27)
Average decor(24)
Perfect for kids(20)
Negative reviews(78)
CDPRoberts
Elegant Room - Garden-View
Stayed in 2023년 8월
Couples
6 review
5.0/5
Outstanding
Posted on 2023년8월12일
Yalong Bay is STUNNING. My wife and I enjoyed just how beautiful everything was. Golden Palm Resort was ideal - lovely pool, great amenities, very close to the beach and with incredibly helpful staff (thanks to 黄有花 !) Breakfast was varied and decent, though the coffee machine sometimes went on the fritz. Overall, we thoroughly loved our stay, and would definitely book again!
Response from Property: Hello dear friends! Thank you for your affirmation and support for the hotel. We are deeply honored to make you feel satisfied. It is our aim and goal to provide you with high-quality and satisfactory service. We have been committed to providing every guest with a home-like service. At the same time, we look forward to your visit again!
Kristine Vardanyan
Elegant Room - Garden-View
Stayed in 2024년 1월
Family
10 review
4.0/5
Very Good
Posted on 2024년2월18일
I would rather rank it 4 stars hotel! It’s a bit old, but 5 starts for the outdoor swimming pool!
Cross the street and the beach is right in front of you! Quite few restaurants ( a bit expensive though) around! We went before CNY and surprisingly was pretty chilled at night.
Milijana
Cozy Room - Garden-View
Stayed in 2023년 7월
Couples
4 review
5.0/5
Outstanding
Posted on 2023년8월19일
Golden Palm is a wonderful hotel, the location is very convenient, just across the beach. The swimming pool is huge and very clean. The service is wonderful and so kind. We will definitely stay again here and suggest it to all your friends. 😍
Response from Property: Hello dear friends! Thank you for your affirmation and support for the hotel. We are deeply honored to make you feel satisfied. It is our aim and goal to provide you with high-quality and satisfactory service. We have been committed to providing every guest with a home-like service. At the same time, we look forward to your visit again!
ViviLeon
Elegant Room - Garden-View
Stayed in 2023년 12월
Travel with friends
53 review
4.2/5
Very Good
Posted on 2024년1월8일
I recently stayed at Resort Golden Palm in Sanya and my experience was a mix of highs and lows. The initial encounter with the lobby staff wasn't very pleasant, but the rest of the staff throughout my stay were exceptionally friendly. The hotel's prime location, just across the beach and 800 meters from restaurants, malls, and markets, adds significant value.
The highlight of the resort is undoubtedly its amazing pool and lake. Additionally, the unexpected gifts of a complimentary photoshoot and fishing experience were a pleasant surprise. The photoshoot was entirely free, allowing me to choose five pictures with the option to purchase extras at a reasonable price.
I opted for the fishing experience, but since I wasn't familiar with it, the staff kindly replaced it with a fish foot spa, showcasing their flexibility and commitment to guest satisfaction.
On the downside, I booked the cheapest room, which proved to be spacious but disappointing. The room had an old and unpleasant smell, and the bathroom felt like it belonged to a 2-star hotel with its outdated and dark features. This aspect significantly affected my overall impression.
Despite this, the hotel's proximity to the area's best hotels and the positive encounters with most staff members leave me considering a future stay, with the hope of exploring a different room for a potentially improved experience. Addressing the room conditions could significantly enhance the overall appeal of Resort Golden Palm.
Guest User
Elegant Room - Garden-View
Stayed in 2023년 10월
Travel with friends
11 review
4.2/5
Very Good
Posted on 2023년12월26일
The Golden Palm was a basic hotel. The staff were friendly. Everything was clean, but a little old. The pool was nice. It was right across from the beach and only a few hundred meters from tons of restaurants. The breakfast was good, but was all Chinese food, which didn't bother me, but just want others to be aware. Highly recommend for any travelers that aren't too concerned about a really luxurious place but are looking for a comfortable, clean stay in Sanya.
travel_solo
Elegant Room - Garden-View
Stayed in 2023년 1월
Solo travelers
9 review
4.0/5
Very Good
Posted on 2023년1월29일
The location of the hotel is great. It is just across the road from the beach and in walking distance from some of the restaurants and shops. The territory is very nice, there is a nice pool and also exit to the lake. It is a good place to relax there in the evening laying on the hammock. The staff is accommodating and friendly. However, the rooms are in need of renovation. The furniture is old and there is some mold in the bathroom. It was okay for me since I spent most of my days out.
6/10
Response from Property: Thank you very much for your busy schedule to heavy-hitters include evaluation of the hotel, we appreciate your precious opinions. Golden palm hotel is located in the yalong bay national tourism resort area, away from the beach to walk 1 minute, almost famous flowers valley street, snacks around everything. Our service tenet is to every guest to provide high quality perfect holiday experience. Your satisfaction is our biggest motivation. Golden palm hotel opened in 2001, 2016 to decorate. For your facilities of the old questions we began to make maintenance plan. Will soon have a new change. Sincerely look forward to your visit again, and then come back and see the change of the golden palm. Finally once again to apologize, you experience had failed to meet expectations. I wish you a happy life!
Zaya1234
Guestroom - Pool-View
Stayed in 2023년 1월
Couples
13 review
3.7/5
Posted on 2023년4월1일
The hotel is little old . But it's very accessible to Yalong beach ❤️ 1 receptionist can speak English and she's so polite 🌹
Anastasiia
Cozy Room - Garden-View
Stayed in 2022년 7월
Couples
15 review
4.7/5
Amazing
Posted on 2022년8월4일
The beach is just across the street, really close. There are some shops and cheep Chinese food nearby. There is a restaurant nearby 'Seasea' which is awful, don't go there. The room was really clean and nice. The staff was really helpful. Buffet breakfast was pretty delicious. Mostly Chinese food, but it was ok. The water in the sea was clean and really warm in August 2022. I will come back to this hotel!
Response from Property: Hello dear friends! Thank you for your affirmation and support for the hotel. We are deeply honored to make you feel satisfied. It is our aim and goal to provide you with high-quality and satisfactory service. We have been committed to providing every guest with a homely service. At the same time, we look forward to your visit again!
YaLenka
Cozy Room - Garden-View
Stayed in 2022년 7월
Couples
7 review
4.2/5
Very Good
Posted on 2022년7월30일
Hi everyone! The hotel is a little bit old, but it's nice, clean and the staff is very friendly, although almost everybody didn't speak English.
- The breakfast was quite appropriate for a foreigner: fried eggs, french fries, cereal, coffee from a coffee machine, some fried chicken with vegetables, some kinds of steamed and baked buns, watermelon and melon, cherry tomatoes and lettuce with some salad dressings.
- The room is clean, the hotel provides shampoo, shower gel, and lotion, a hairdryer, two cups, two glasses, some teabags, bottled water, and fresh towels every day. There were two bathrobes and towels for the beach with a bag where you can put your towel. We have been living in three different rooms because at first, we came for 2 days and lived in a comfortable room with a garden view 2408 on the 4th floor, it was the best room. Then we decided to move to dadonghai and after 3 days we came back to this hotel again and lived in a room with a swimming pool and a lake view 2603 on the 6th floor for 4 more days. On the last evening, two small lizards appeared in the room and we asked the staff to change the room for 1 night, they were very nice and they agreed and gave us room 1107 on the first floor with a swimming pool view, the room was for a family with a child and had some toys inside. The first two rooms had a bathtub, the third one had a shower. All three rooms were with a balcony.
- The swimming pool area is awesome, very beautiful, and clean. The deck chairs were very cozy, the swimming pool was quite clean. There are some hammocks and a swing with a lake view where you can enjoy the quietness and have a rest.
- The beachside is near, just across the road, the beach is clean, the sand is white and beautiful, and the sea is quite clean, there were some deck chairs and sunshades. You can have fun with some water activities at the beach too if you want of course.
There are not so many cafes and restaurants appropriate for foreign people except Subway, McDonald's, Starbucks, KFC, and Pizza Hut. If there were a little bit more western food cafes close to the beachside, I would definitely recommend this place to everyone.
If you want to have a lazy and quiet holiday you should go there and relax!
6/9
Response from Property: Hello dear friend! Thank you for your affirmation and support for the hotel. We are deeply honored to provide you with high-quality and satisfactory service. We have been committed to providing every guest with a home away from home service. We also look forward to seeing you again!
Guest User
Themed Room
Stayed in 2023년 2월
Solo travelers
1 review
5.0/5
Outstanding
Posted on 2023년2월12일
Wonderful location, lovely atmosphere, neat and clean. Loved it. Would love to stay again
Guest User
Cozy Room - Garden-View
Stayed in 2023년 1월
Family
9 review
4.5/5
Great
Posted on 2023년3월30일
Great hotel opposite the beach. Food was decent, mostly Chinese cuisine. Location is fantastic.
hayathi
Elegant Room - Garden-View
Stayed in 2023년 5월
Family
2 review
5.0/5
Outstanding
Posted on 2023년6월21일
Very good, very nice, enjoyable ,thank you trip.com …………..
ARCHAWIR
Cozy Room - Garden-View
Stayed in 2022년 2월
Travel with friends
8 review
5.0/5
Outstanding
Posted on 2022년3월3일
Great experience at this resort central Yalong Bay. Easy check-in, clean and comfy rooms, quiet and relaxing at the pool by the lake. 3 minute walk to the golden sand beach, 12 minute walk to Starbucks - DQ - McDonalds - Hi Hotpot - and more. Convenient and swift food-delivey from nearby shopping complexes. 15 minute car ride to outlet shopping, 20 minute ride to Yalongwan train station.
Response from Property: Distinguished friends hello! Thank you for your affirmation and support, the hotel can let you feel satisfied, we feel deeply honored to, to provide you with satisfactory service is our tenet and goal, we have been trying to provide every guest feel at home. At the same time also eagerly look forward to your visit again!
Guest User
Lake-view Room
Stayed in 2022년 2월
Couples
4 review
4.2/5
Very Good
Posted on 2022년2월28일
Great hotel in Yalong bay Sanya. I would really have liked to visit it before covid though as I think it might have been even better. A stone throw away from the beach, beautiful pools at the hotel, and within walking distance from the shops and restaurants. Really enjoyed my time here, the only things that I was slightly disappointed with was the lobby staff, they were generally not very friendly or helpful, they seemed to do only what they had to and nothing more. The other little bars/eateries that the hotel had are no longer operational and the small pavilion at the lake has been left to ruin. Overall it was a great stay, and I wouldn't hesitate to stay here again.
Response from Property: Dear guests, thank you for your hotel reviews! For your experience during the hotel, we are sorry. Your valuable advice is very important to us, we will inform related departments in order to improve the quality of service. If you next time at this point, hope to book the hotel again, give us a chance to apologize. Looking forward to visit again!
LynnMaeyoga
Intelligent Twin Bed Room
Stayed in 2022년 2월
Travel with friends
64 review
3.2/5
Posted on 2022년2월4일
Difficult to communicate with staff. No concept to use translation app. Only one lady did. The rest of ye staff is not trained. Wifi didn’t work in room. Toilet stopped flushing at night.
Response from Property: Dear guests, thank you for your hotel reviews! For your experience during the hotel, we are sorry. Your valuable advice is very important to us, we will inform related departments in order to improve the quality of service. If you next time at this point, hope to book the hotel again, give us a chance to apologize. Looking forward to visit again!