No.168 Sanya Bay Road, Tianya District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Ocean Sonic Resort Sanya Guest Reviews
4.7/5
Outstanding
14631 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(14631)
Positive reviews(14325)
Reviews with photos/video(6684)
Close to beach(1577)
Great swimming pool(1499)
Delicious breakfast(1496)
Loved the beach(1483)
Friendly front desk staff(1000)
Perfect for kids(586)
Has facilities for children(445)
Negative reviews(306)
Merlin Palmer
Deluxe Suite - 1-Bedroom, Sea-View (Double bed)
Stayed in sep. 2024
Family
1 review
5.0/5
Outstanding
Posted on 6 okt. 2024
This hotel was very accommodating to our needs. When we complained that the original room wasn't up to our standards they moved us into a new room. And even were able to move our belongings into the new room while we went outside to play. I would recommend this hotel to families as the swimming pool is very good for young children with the water slides and the play thing.
Response from Property: Dear valued guest,Welcome to Ocean Sonic Resort and thank you for choosing our hotel and taking the time to share your stay experience with us. We are truly honored that you have shown such preference and love for Ocean Sonic Resort! Your satisfaction is the best affirmation and encouragement for us, and we are delighted that you had a wonderful vacation at Ocean Sonic Resort. We look forward to welcoming you back again in the future!General Manager: Milly
Charnelle
Duplex Family Suite - 2-Room, Sea-View (3 beds)
Stayed in juli 2024
Family
1 review
5.0/5
Outstanding
Posted on 5 aug. 2024
We are a family of 3, two adults and 1 child. We were very pleased with the service given to us by Debby(小黄). She catered to all our needs and made us feel part of the Ocean Sonic Resort family.
1. Service Excellent
2. Breakfast Excellent
3. Great for families Excellent
4. Cleanliness in rooms Excellent
5. Swimming pool Excellent
We will definitely be coming back to the Ocean Sonic Resort. Thank you ☺️
Response from Property: Dear guests, Thank you for staying at Haiyun Resort Sanya and sharing your stay experience. It is our pleasure to offer you a warm and considerate service. Thank you for your affirmation of housekeeping services, we have more excellent little partners are willing to provide you with satisfaction and surprise service. Hotel building 2,11th floor, Sanya Haiyun resort has a wide view of the new landmark“Sunset Bar”, overlooking the whole coconut dream corridor, panoramic view of the vast sea. With our One hundred percent efforts in exchange for your satisfaction, high-quality service to create high-quality holiday life, Sanya Haiyun resort look forward to reuniting with You Again! General Manager: Milly
Guest User
Family Suite - 1-Bedroom, Garden-View (3 beds)
Stayed in juli 2024
Family
28 review
5.0/5
Outstanding
Posted on 19 juli 2024
Perfect for a leisurely beach holiday. Free swimming in the sea without time restrictions. Great breakfast❤️ Spacious rooms.
Response from Property: Dear guest, hello! Thank you very much for staying at Sanya Ocean Sonic Resort Hotel and sharing your hotel experience. The hotel is only about 20 minutes' drive from the city, which is convenient for your dining and shopping needs. It is only 12 minutes' drive from Sanya Phoenix Airport. There is a free airport shuttle bus every day to facilitate your travel. Your satisfaction is the best affirmation and encouragement for us. We are also very happy that you have spent a wonderful holiday in Sanya Ocean Sonic Resort Hotel. We look forward to meeting you again! Hotel General Manager: Milly
Sav.amber
Duplex Family Suite - 2-Room, Sea-View (3 beds)
Stayed in juni 2024
Family
2 review
4.5/5
Great
Posted on 8 juli 2024
Ocean Sonic Resort was an absolute delight for our family vacation! From the moment we arrived, the staff went above and beyond to ensure we had a wonderful stay. Nimo in particular was incredibly helpful and attentive, making sure all our needs were met.A big thank you to Nimo for making our stay a wonderful experience.
The resort itself is fantastic, with incredible swimming pools that are perfect for families. They had fun foam parties for the kids every single day, which they absolutely loved. The beach is just a short walk across the street, providing easy access to the beautiful ocean.
Our room was spacious, comfortable, and well-appointed. We felt right at home during our stay. The resort grounds are beautifully landscaped and maintained, creating a serene and relaxing atmosphere.
The amenities, activities, and customer service at Ocean Sonic Resort are top-notch. We couldn't have asked for a better family vacation spot. We'll definitely be returning in the future!
6/8
Response from Property: Dear guest, hello! Thank you for staying at Ocean Sonic Resort and sharing your experience. It is our pleasure to provide you with warm and thoughtful service. Thank you for your recognition of Nimo service, we have more excellent partners willing to provide you with satisfactory and surprising service. On the 11th floor of Building 2, Sanya Haiyun Resort has a new landmark "Sunset Bar", which overlooks the entire coconut Dream corridor and offers a panoramic view of the sea. With our 100% efforts in exchange for your very satisfaction, high-quality service to create high-quality holiday life, Ocean Sonic Resort is looking forward to meeting you again!Hotel General Manager: Milly
Alexey
Deluxe Family Suite - 2-Room, Garden-View (1 living room)
Stayed in sep. 2024
Family
1 review
4.7/5
Amazing
Posted on 13 okt. 2024
in general, everything is fine. The staff is polite and courteous. High-quality room cleaning is present. It is inconvenient to leave the hotel early in the morning. Foreign tourists do not have a Didi taxi booking program. The reception staff does not help to call a taxi in any way
Response from Property: Dear guests! Thank you for staying at Haiyun Resort Sanya and sharing your experience with us. Thank you for Sanya Haiyun Resort Hotel so the favor and love! The hotel has a theme of the Blue Ocean Children's Paradise, with the sea slide, children's intelligence around the bead table and all kinds of building blocks, chess, educational toys. Children can enjoy playing in the Blue Fairytale Ocean world. Your satisfaction is the best affirmation and encouragement to us, and we are very happy that you have spent a wonderful holiday in Sanya Haiyun Resort Hotel. We will report the issue you raised to the relevant department and strive to improve your stay experience.We look forward to meeting you again!General Manager:Milly
JC_123
Deluxe Family Suite - 3-Bedroom, Sea-View
Stayed in mars 2024
Family
1 review
5.0/5
Outstanding
Posted on 16 mars 2024
During our stay at this hotel, we were very pleased with the service provided by butler Xiao Zeng! Not only did he enthusiastically recommend local cuisine to us, but he also offered us many useful travel tips. The hotel's location is excellent, with convenient transportation, making our travels more convenient. Overall, we were very satisfied with our stay, and we will definitely choose this hotel again next time!
ae
Family Suite - 1-Bedroom, Sea-View (3 beds)
Stayed in apr. 2024
Family
2 review
4.7/5
Amazing
Posted on 8 apr. 2024
ocean sonic is really good but little bit all things old. Breakfast is nice yammy
Response from Property: Dear guest, thank you for staying at Sanya Haiyun Resort. I'm sorry that this experience did not meet your expectations. Please forgive me for not taking good care of you during your stay. We attach great importance to every guest's feedback and suggestions and constantly make positive improvements. Regarding your old feedback, the hotel has started to carry out corresponding rectification, which will take some time to perfect. Your valuable comments have further promoted the intensity and process of our inspection. The hotel has been open for a long time, and we have been protecting it like a home. We are sorry that this time it did not meet your expectations. Thank you for your valuable comments, we look forward to your next visit, can see our improvement and progress. Wish you a happy life! Hotel General Manager: Milly
Lucas
Garden View Room
Stayed in aug. 2024
Family
5 review
4.2/5
Very Good
Posted on 2 sep. 2024
Our trip was very nice even thought the Hotel staff did not speak English.
Response from Property: Dear guest, thank you for staying at Sanya Ocean Sonic Resort Hotel and for taking the time out of your busy schedule to leave us your valuable comments! We are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us. We have shared them with relevant departments and taken relevant actions in a timely manner to strengthen English training for employees to improve service quality. If you come here next time, I hope you can book this hotel again and give us an opportunity to apologize. Looking forward to your visit! Hotel General Manager: Milly
Nina89
Family Suite - 1-Bedroom, Sea-View (3 beds)
Stayed in sep. 2023
Family
6 review
5.0/5
Outstanding
Posted on 4 okt. 2023
Everything was perfect. They have western food and is not the same every morning. For kids is perfect.
Response from Property: Dear guests! Thank you for staying at Haiyun Resort Sanya and sharing your experience with us. Thank you for Sanya Haiyun Resort Hotel so the favor and love! The hotel has a theme of the Blue Ocean Children's Paradise, with the sea slide, children's intelligence around the bead table and all kinds of building blocks, chess, educational toys. Children can enjoy playing in the Blue Fairytale Ocean world. Your satisfaction is the best affirmation and encouragement to us, and we are very happy that you have spent a wonderful holiday in Sanya Haiyun Resort Hotel. We look forward to meeting you again!General Manager:Milly
Massimo Ghinellini
Deluxe Ocean View Room
Stayed in sep. 2023
Family
3 review
3.7/5
Posted on 5 okt. 2023
General speaking the structure is it old.
Room cleaning rate 2/5
Outside cleaning rate 4/5
Location food and service very good
6/7
Response from Property: Dear guests,thank you for staying at Haiyun Resort Hotel. We regret that we have not been able to provide you with a satisfactory experience. We attach great importance to your comments, which have been submitted to the relevant operating departments, and will immediately follow up and adjust. We thank you for your feedback and look forward to seeing our improvements on your next visit. We Wish You a happy life!General Manager:Milly
EVGENII
Cozy 2-bed Room
Stayed in sep. 2023
Couples
286 review
4.2/5
Very Good
Posted on 17 sep. 2023
This hotel in Sanya offered exceptional service, with friendly staff always going above and beyond to ensure a comfortable stay.
Response from Property: Dear guests! Thank you for staying at Haiyun Resort Sanya and sharing your experience with us. Thank you for Sanya Haiyun Resort Hotel so the favor and love! The hotel has a theme of the Blue Ocean Children's Paradise, with the sea slide, children's intelligence around the bead table and all kinds of building blocks, chess, educational toys. Children can enjoy playing in the Blue Fairytale Ocean world. Your satisfaction is the best affirmation and encouragement to us, and we are very happy that you have spent a wonderful holiday in Sanya Haiyun Resort Hotel. We look forward to meeting you again!General Manager:Milly
Guest User
Deluxe Sea-view Double Room
Stayed in feb. 2024
Solo travelers
2 review
2.5/5
Posted on 11 feb. 2024
The hotel staff did not help even asking sometimes where to go for dinner in the hotel. The room was not as per the photo shown. The AC was bit cold
Response from Property: Dear guest, thank you for staying at our hotel. We regret that we were unable to provide you with a satisfactory stay. We attach great importance to your comments, which have been submitted to the relevant operational departments and will be followed up and adjusted immediately. We appreciate your feedback and look forward to seeing our improvements on your next visit. Enjoy your life!Hotel General Manager: Milly
Joeeee
Deluxe Suite - 1-Bedroom, Sea-View (Double bed)
Stayed in aug. 2023
Couples
6 review
4.7/5
Amazing
Posted on 10 aug. 2023
We had a really lovely stay. Our room was huge and had an amazing view of the sea and city. The pool is really big, so even when it was busy there was still room for us to swim about. The pool is located in the middle all the buildings, so the pools is shady, which is a positive for me because I burn easy. Overall, I would definitely stay here again.
The only negatives are the breakfast and needing some updated all around. The breakfast is a buffet, but no western options and all the Chinese food was subpar. I won’t pay extra for the breakfast next time. And updates all around, it’s an older location and you can see some things that could be updated. Maybe some paint, replacing a few pieces here and there, etc. But nothing that made our stay negative by any means.
Response from Property: Dear guests! Thank you for staying at Haiyun Resort Sanya and sharing your experience with us. Thank you for Sanya Haiyun Resort Hotel so the favor and love! The hotel has a theme of the Blue Ocean Children's Paradise, with the sea slide, children's intelligence around the bead table and all kinds of building blocks, chess, educational toys. Children can enjoy playing in the Blue Fairytale Ocean world. Your satisfaction is the best affirmation and encouragement to us, and we are very happy that you have spent a wonderful holiday in Sanya Haiyun Resort Hotel. We look forward to meeting you again!General Manager:Milly
Wooyi
Deluxe Sea-view Double Room
Stayed in juli 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on 28 juli 2024
Good location
Good service
Good team
Thanks
Response from Property: Dear guests, hello! Thank you for your continued support for Sanya Ocean Sonic Resort Hotel. It is with the strong support of die-hard fans like you that Ocean Sonic is flourishing today. We will definitely repay your trust in the hotel with the most sincere and considerate service, making Ocean Sonic the first choice for more and more family vacations. We sincerely look forward to meeting you again, and let us provide you with meticulous and thoughtful service! Hotel General Manager: Milly
Natasha Neuhoff
Family Suite - 1-Bedroom, Garden-View (3 beds)
Stayed in dec. 2023
Family
3 review
4.7/5
Amazing
Posted on 31 dec. 2023
We had a great time at the resort. It’s right in front of the beach, and even has an underground passage to avoid the traffic when going to the beach. There are also many activities to keep the kids busy. The view is great, even if you have the garden view room. The only problem we had was the lack of English service, but we managed to get around it.
Response from Property: Dear guest,Thank you for choosing Sanya Haiyun Resort. It was our pleasure to serve you last week. Sanya Haiyun Resort, with unique Southeast Asian tropical style, is located in the center of Sanya Bay, allowing you to feel the kiss of the sea at zero distance. The beautiful sound of the waves is Haiyun's welcome and sincere blessing to you. May the beauty of this place remain in the memory of you and your family forever, looking forward to your visit again!Hotel General Manager: Milly